Hey guys -

So I have BT Broadband and since Christmas, the ASDL would disconnect around 20 times per day. Always fine up to around 5pm, with the problem lasting until around 11pm. All other times it's been fine.

I had to turn the router off, leave, and on again each time to eventually reconnect.

I've since bought a new router, with a new line to the socket, and a new filter.

The problem remains, around 20 disconnections per day, during the same time period, but the new router at least gets me back on after about two connection (flashing green light) attempts, so that's at least removed the bad option of turning the router off and on. However, it's still very annoying.

I can't think of any more I can do from this end, but thought I'd ask on here before having to go through the BT helpline, which will no doubt be a very tedious "please turn your router off and check your connections" process.

BT's service status is showing no issues for my area.

Any ideas?

Sounds like you've done everything you can. It does seem to point to a line fault, which is definitely BT's responsibility.

Assuming that you have a modern Master Socket, take the faceplate off and try the router, via micro filter, in the Test Socket that uou will find under the faceplate.

If the problem remains, the fault is external to you and so you should call your ISP; in this case BT. If you you do not do this, you cannot be sure that the fault is not with your internal wiring, which your responsibility.

You may need to be firm because ISPs do not like calling Openreach out because it costs them money - even if the ISP is BT Retail.

Thanks chaps. Took the faceplate off and it's plugged into the master socket.

Will report back....

Nope, the problem continues.

Anyone know the best number to call to report this to BT?

Broadband Technical Issues

Call us

24 hours a day, 365 days a year.
Please make sure you're at your computer when you call.

From a landline: 0800 111 4567
From a mobile: 0330 123 4567*
From abroad: +44 179 359 6931**

Numbers cut and pasted from BT website — note the landline is a free number

Thanks Caxton!

Just to update (especially in case anyone else has a similar issue) I was going to ring BT the next time the connection dropped so I could give an exact time. This was expected within the hour, per the amount of drop offs I've had.

However...

It's been stable ever since I put the faceplate back on!

So it was consistently dropping ASDL. It dropped within minutes of trying it in the master socket. Put everything back to where it was and problem magically solved!

No idea how, but thanks beerhunter2! Maybe static over the socket or something. Who knows!

My reply was irrelevant now as poster had sorted out his problem.