BBC iplayer - firt time user....HELP!

Simonjharrisson · 27-02-2014, 18:54

Need some help..

Tried using BBC iplayer for the first time, and it just says BBC iplayer is loading and does not load. ITV Player and the rest all seem fine, anyone know any reason for this?

thanks

Simon

ovbg · 28-02-2014, 10:37

What platform are you trying this on? A set-top-box, Smart TV, gaming console, Smart Phone, tablet or on a computer browser?

If on a computer browser, have you tried a different browser?

Simonjharrisson · 28-02-2014, 11:04

It's a smart TV.
Eventually, it loaded after 20 minutes. Why it should take this long is a mystery when all of the other channels worked instantly.

Thanks for the response anyway1

ovbg · 28-02-2014, 11:56

Hi Simon,

Cool, now which model Smart TV

The more information, the easier it may be to help. For instance, if you are on a Samsung Smart TV, I may suggest resetting the Smart Hub. This will uninstall all apps, and install them back again. It often fixes problems like this. If you have an F-series, you should find this in the main menu under Smart Features. In the ES-series, it is under tools within the Smart Hub,

Simonjharrisson · 28-02-2014, 17:47

Quote:

Originally Posted by ovbg

Hi Simon,

Cool, now which model Smart TV

The more information, the easier it may be to help. For instance, if you are on a Samsung Smart TV, I may suggest resetting the Smart Hub. This will uninstall all apps, and install them back again. It often fixes problems like this. If you have an F-series, you should find this in the main menu under Smart Features. In the ES-series, it is under tools within the Smart Hub,

It is indeed a Samsung, I will try doing as you suggest.

Thanks again

27-02-2014, 18:54	#1
Simonjharrisson Forum Member Join Date: Jun 2005 Location: Iron Cross, Evesham Posts: 1,012	BBC iplayer - firt time user....HELP! Need some help.. Tried using BBC iplayer for the first time, and it just says BBC iplayer is loading and does not load. ITV Player and the rest all seem fine, anyone know any reason for this? thanks Simon

28-02-2014, 10:37	#2
ovbg Forum Member Join Date: May 2003 Posts: 1,348	What platform are you trying this on? A set-top-box, Smart TV, gaming console, Smart Phone, tablet or on a computer browser? If on a computer browser, have you tried a different browser?

28-02-2014, 11:04	#3
Simonjharrisson Forum Member Join Date: Jun 2005 Location: Iron Cross, Evesham Posts: 1,012	It's a smart TV. Eventually, it loaded after 20 minutes. Why it should take this long is a mystery when all of the other channels worked instantly. Thanks for the response anyway1

28-02-2014, 11:56	#4
ovbg Forum Member Join Date: May 2003 Posts: 1,348	Hi Simon, Cool, now which model Smart TV The more information, the easier it may be to help. For instance, if you are on a Samsung Smart TV, I may suggest resetting the Smart Hub. This will uninstall all apps, and install them back again. It often fixes problems like this. If you have an F-series, you should find this in the main menu under Smart Features. In the ES-series, it is under tools within the Smart Hub,

28-02-2014, 17:47	#5
Simonjharrisson Forum Member Join Date: Jun 2005 Location: Iron Cross, Evesham Posts: 1,012	Quote: Originally Posted by ovbg Hi Simon, Cool, now which model Smart TV The more information, the easier it may be to help. For instance, if you are on a Samsung Smart TV, I may suggest resetting the Smart Hub. This will uninstall all apps, and install them back again. It often fixes problems like this. If you have an F-series, you should find this in the main menu under Smart Features. In the ES-series, it is under tools within the Smart Hub, It is indeed a Samsung, I will try doing as you suggest. Thanks again

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BBC iplayer - firt time user....HELP!