[mlsred]

Hi

I have had my LoveFilm and Amazon accounts connected for months.. I tried to login to my LoveFilm account yesterday (Friday 28th Feb) and was "forced" through the switch process only to be greeted with message that it might take 24 hours to switch my account - why? Hasn't this been planned for months, why 24 hours? Sounds like incompetent planning to me..

OK - so not the end of the world but poor service in my humble opinion. I have tried to login again today (24 hours later) and can still not access my "LoveFilm" account, rentals list, instant etc. I called and spoke to the support desk to be told that the migration tool is not working due to "technical issues" and therefore I might be able to access my account by Monday or Tuesday (no promises - just if I'm lucky). My account is not accessible to them either it would seem..

I know is shouldn't let something as trivial as access to my LoveFilm account wind me up but just have to say this is really, really poor Amazon. Whoever is managing this migration project for your should be sacked. I would imagine there must have been months of planning for this activity (or perhaps not) where the migration of users and the tools that were needed to undertake the migration were tested and retested, then tested again. Perhaps it was the number of users that came as a surprise? If whoever was undertaking this project had checked with the accounts department to see how many **paying** customers LoveFilm had, that might have given them a clue? Just saying... that might have helped with the capacity planning bit?

Anyway, I just wanted to vent my frustration as a customer paying for a service that I can't access.

Have a nice day



M

[Midnight Moggy]

Quote:

Originally Posted by mlsred

Hi

I have had my LoveFilm and Amazon accounts connected for months.. I tried to login to my LoveFilm account yesterday (Friday 28th Feb) and was "forced" through the switch process only to be greeted with message that it might take 24 hours to switch my account - why? Hasn't this been planned for months, why 24 hours? Sounds like incompetent planning to me..

OK - so not the end of the world but poor service in my humble opinion. I have tried to login again today (24 hours later) and can still not access my "LoveFilm" account, rentals list, instant etc. I called and spoke to the support desk to be told that the migration tool is not working due to "technical issues" and therefore I might be able to access my account by Monday or Tuesday (no promises - just if I'm lucky). My account is not accessible to them either it would seem..

I know is shouldn't let something as trivial as access to my LoveFilm account wind me up but just have to say this is really, really poor Amazon. Whoever is managing this migration project for your should be sacked. I would imagine there must have been months of planning for this activity (or perhaps not) where the migration of users and the tools that were needed to undertake the migration were tested and retested, then tested again. Perhaps it was the number of users that came as a surprise? If whoever was undertaking this project had checked with the accounts department to see how many **paying** customers LoveFilm had, that might have given them a clue? Just saying... that might have helped with the capacity planning bit?

Anyway, I just wanted to vent my frustration as a customer paying for a service that I can't access.

Have a nice day



M

But I thought everyone had to switch some time ago, when Amazon first took over Lovefilm? That's what I did, and I'm sure I remember getting an email saying I had to switch, I don't recall there being an option.

[winskil]

It was only recently I remember seeing the emails saying we had to change accounts.. it was inevitable it would happen sometime though.

I wasn't even aware you could have logged in with an azmaon account till now -- though I pretty much exclusively accessed lovefilm on ipad and samsung tv - both of which tended to persist your login - I dont remember the last time I had to enter user/password in either device (before this week).