3 phone

ScubaSteve21 · 21-02-2005, 19:14

My girlfriend is only about 6 months throuh her 3 contract but her phone keeps losing a signal even though it shows it may have a full signal, i keep telling her to go to a 3 store and demand a new phone as surely there is a manufacturers warranty and 3 have provided her with a good not upto the task it was purchased for.

i said i will go to the store this weekend and kindly (well maybe not) ask for a phone that does the task it was purchased for. are we in our rights to do this?

i dont think its a network problem as the symptoms are that the phone switches off, it freezes when trying to change network manually, and some other things.

Salt · 21-02-2005, 19:31

i think that you are in your rights. The phone should keep working as long as you havent inflicted physical damage on it. (not saying you have) I would definately take it back and complain. If they offer it to be taken away to be repaired, let them as they are in their rights to do this. if it still doesnt work after, demand a new phone (if you are lucky they might give you a new one straight away.)
Hope i helped.

DungBEEtle

ScubaSteve21 · 21-02-2005, 19:42

i thought i could do this. i would phone cust serv, but there is no use! no one understands english when you phone 3 cust. serv.

bluetide · 21-02-2005, 22:20

ur best bet is to talk to a supervisor and dont beleave them if they say they dont have one say you know they do. they should help out of question what phone she got?

joe_m · 21-02-2005, 22:23

08707 330 367

Glasgow customer services

I work for the repair department, all we can do is book the handset in for repair or if its a U8120 then we can swap your handset for a refurbished handset

OMG how boring am I

chris2k2 · 21-02-2005, 22:40

Its not boring Joe. You just love doing your job.

bluetide · 22-02-2005, 00:31

i have and lg and because im have so much trouble with the model three have agreed to swap it for another model or preferance and of equil or greater value i said no old moto no moto c975 and no nec

joe_m · 22-02-2005, 11:40

Quote:

Originally Posted by chris2k2

Its not boring Joe. You just love doing your job.

a ha

thats where your wrong chris, i go to work filled with dread

ScubaSteve21 · 22-02-2005, 13:47

Quote:

Originally Posted by joe_m

08707 330 367

Glasgow customer services

I work for the repair department, all we can do is book the handset in for repair or if its a U8120 then we can swap your handset for a refurbished handset

OMG how boring am I

my girlfriends phone is the U8180, it has not been mis-used, its been looked after very well so it cant be damaged through mis-use.

will this phone get a replaced? surely you cant offer a refurb phone if you are still in the 1st 12 months of the contract, after all you sign up to a network contract with a phone (you picked and is brand new). so how can you then give a refurbed phone in that 1st 12 months? its like sky, you will not, or should not, get a refurbed digibox within the 1st 12 months of your contract, if it needs replacing

joe_m · 22-02-2005, 18:29

this is 3 we're talking about

I get calls of people who have had there phone for 2 months and all we offer is a refurbished handset and sometimes the refurbished handset is faulty

To be honest its not really the fault of 3, its LG. They really need to sort out there handsets as its causing chaos

mcflyer · 22-02-2005, 18:35

just face it, the whole thing, everything on 3 is crap the c/s staff talk bull shit and don't know anything about the network they work for and don't know how to help their poor robbed customers.

Salt · 22-02-2005, 18:54

except joe_m

mcflyer · 22-02-2005, 19:01

joe_m are you english?

not to be racist or anything but when i had a 3 phone, everytime i rang 3c/s (nearly everyday cuz the network was that crap!!!) i couldnt understand a word the operator was saying! they are all japanease!

bluetide · 22-02-2005, 19:39

indian and what do you expect from a company that revolves around the number three(three day repair + 3 repairs then replace) so you should expect a 3rd class service from a 3rd world country lol adopted that from a flash animation

Salt · 22-02-2005, 19:49

LOL thats a good one

ScubaSteve21 · 23-02-2005, 00:01

is it possible to cancel a contract within the 12 months and not get penalised? my girlfriends, whenever she makes a call will always have lose a signal, whether she is a 3g, or 2g area, the signal never lasts. the phone is crap, customer service is shocking!

bluetide · 23-02-2005, 00:15

doubt it if posabile you could demand that you have the phone replaced just call 333 and ask for a supervisor and they will arrange it for you i had similar problems and no repair could fix it so cos i was on my second handset in 4months i demanded a handset of a different model eventualy i got my way and iff three dont do as promised i was advised by my 3 store to take legal action. i would recomend to you that you 1st talk to three about the problem if there solution is not to your satifaction rant and rave if that dont work(youl need to saound real pissed off) you go and seek legal advice

joe_m · 23-02-2005, 10:02

Yeah i'm english

The repair booking service which i work for is based in Liverpool, the main customer service department is in Mumbai (i spelt that wrong)

Don't bother asking to speak to a supervisor in India, they'll keep you on hold for an average of half an hour then cut you of, they are known for it

The number put down for Glsgow customer services is setup for dealers but its a much better shot than dialing customer services in India

21-02-2005, 19:14	#1
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	3 phone My girlfriend is only about 6 months throuh her 3 contract but her phone keeps losing a signal even though it shows it may have a full signal, i keep telling her to go to a 3 store and demand a new phone as surely there is a manufacturers warranty and 3 have provided her with a good not upto the task it was purchased for. i said i will go to the store this weekend and kindly (well maybe not) ask for a phone that does the task it was purchased for. are we in our rights to do this? i dont think its a network problem as the symptoms are that the phone switches off, it freezes when trying to change network manually, and some other things.

21-02-2005, 19:31	#2
Salt Forum Member Join Date: Dec 2004 Posts: 2,460	i think that you are in your rights. The phone should keep working as long as you havent inflicted physical damage on it. (not saying you have) I would definately take it back and complain. If they offer it to be taken away to be repaired, let them as they are in their rights to do this. if it still doesnt work after, demand a new phone (if you are lucky they might give you a new one straight away.) Hope i helped. DungBEEtle

21-02-2005, 19:42	#3
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	i thought i could do this. i would phone cust serv, but there is no use! no one understands english when you phone 3 cust. serv.

21-02-2005, 22:20	#4
bluetide Forum Member Join Date: May 2004 Location: salisbury Posts: 687	ur best bet is to talk to a supervisor and dont beleave them if they say they dont have one say you know they do. they should help out of question what phone she got?

21-02-2005, 22:23	#5
joe_m Forum Member Join Date: Feb 2004 Location: Liverpool Posts: 778	08707 330 367 Glasgow customer services I work for the repair department, all we can do is book the handset in for repair or if its a U8120 then we can swap your handset for a refurbished handset OMG how boring am I

21-02-2005, 22:40	#6
chris2k2 Forum Member Join Date: Nov 2002 Posts: 9,347	Its not boring Joe. You just love doing your job.

22-02-2005, 00:31	#7
bluetide Forum Member Join Date: May 2004 Location: salisbury Posts: 687	i have and lg and because im have so much trouble with the model three have agreed to swap it for another model or preferance and of equil or greater value i said no old moto no moto c975 and no nec

22-02-2005, 11:40	#8
joe_m Forum Member Join Date: Feb 2004 Location: Liverpool Posts: 778	Quote: Originally Posted by chris2k2 Its not boring Joe. You just love doing your job. a ha thats where your wrong chris, i go to work filled with dread

22-02-2005, 13:47	#9
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	Quote: Originally Posted by joe_m 08707 330 367 Glasgow customer services I work for the repair department, all we can do is book the handset in for repair or if its a U8120 then we can swap your handset for a refurbished handset OMG how boring am I my girlfriends phone is the U8180, it has not been mis-used, its been looked after very well so it cant be damaged through mis-use. will this phone get a replaced? surely you cant offer a refurb phone if you are still in the 1st 12 months of the contract, after all you sign up to a network contract with a phone (you picked and is brand new). so how can you then give a refurbed phone in that 1st 12 months? its like sky, you will not, or should not, get a refurbed digibox within the 1st 12 months of your contract, if it needs replacing

22-02-2005, 18:29	#10
joe_m Forum Member Join Date: Feb 2004 Location: Liverpool Posts: 778	this is 3 we're talking about I get calls of people who have had there phone for 2 months and all we offer is a refurbished handset and sometimes the refurbished handset is faulty To be honest its not really the fault of 3, its LG. They really need to sort out there handsets as its causing chaos

22-02-2005, 18:35	#11
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	just face it, the whole thing, everything on 3 is crap the c/s staff talk bull shit and don't know anything about the network they work for and don't know how to help their poor robbed customers.

22-02-2005, 18:54	#12
Salt Forum Member Join Date: Dec 2004 Posts: 2,460	except joe_m

22-02-2005, 19:01	#13
mcflyer Forum Member Join Date: Feb 2005 Posts: 630	joe_m are you english? not to be racist or anything but when i had a 3 phone, everytime i rang 3c/s (nearly everyday cuz the network was that crap!!!) i couldnt understand a word the operator was saying! they are all japanease!

22-02-2005, 19:39	#14
bluetide Forum Member Join Date: May 2004 Location: salisbury Posts: 687	indian and what do you expect from a company that revolves around the number three(three day repair + 3 repairs then replace) so you should expect a 3rd class service from a 3rd world country lol adopted that from a flash animation

22-02-2005, 19:49	#15
Salt Forum Member Join Date: Dec 2004 Posts: 2,460	LOL thats a good one

23-02-2005, 00:01	#16
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	is it possible to cancel a contract within the 12 months and not get penalised? my girlfriends, whenever she makes a call will always have lose a signal, whether she is a 3g, or 2g area, the signal never lasts. the phone is crap, customer service is shocking!

23-02-2005, 00:15	#17
bluetide Forum Member Join Date: May 2004 Location: salisbury Posts: 687	doubt it if posabile you could demand that you have the phone replaced just call 333 and ask for a supervisor and they will arrange it for you i had similar problems and no repair could fix it so cos i was on my second handset in 4months i demanded a handset of a different model eventualy i got my way and iff three dont do as promised i was advised by my 3 store to take legal action. i would recomend to you that you 1st talk to three about the problem if there solution is not to your satifaction rant and rave if that dont work(youl need to saound real pissed off) you go and seek legal advice

23-02-2005, 10:02	#18
joe_m Forum Member Join Date: Feb 2004 Location: Liverpool Posts: 778	Yeah i'm english The repair booking service which i work for is based in Liverpool, the main customer service department is in Mumbai (i spelt that wrong) Don't bother asking to speak to a supervisor in India, they'll keep you on hold for an average of half an hour then cut you of, they are known for it The number put down for Glsgow customer services is setup for dealers but its a much better shot than dialing customer services in India

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