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Why are BT broadband staff telling me they don't support or endorse wi-fi?? |
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#1 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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Why are BT broadband staff telling me they don't support or endorse wi-fi??
![]() ![]() must I forever be in the same room as my router!? |
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#2 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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I don't know why? What are you asking them?
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#3 |
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Forum Member
Join Date: Nov 2003
Location: South Coast
Posts: 892
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Because there are 1001 one things that can affect how well wifi works, nearly all of them will peculiar to your environment.
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#4 |
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Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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At a guess the OP or the BT Staff are confusing general wi-fi use with using wi-fi for their BT TV service using a Youview box,
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#5 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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that's what they said littleboo.
just seems strange in 2014 our main institution for telephony and internet can't envisage or handle a world where someone might want to use the internet in a room other than where their router is! how does the modern day family cope when 3 or 4 of them want to use the internet in their bedrooms of an evening!?!? (EDIT: nothing to do with the TV service as mentioned above) |
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#6 |
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Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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As you still haven't given the context in which they said that then it remains a valid conjecture.
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#7 |
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Join Date: Nov 2010
Posts: 922
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ok I've been having problems with my internet going down to 2 bars and temporarily dropping signal constantly. I've currently been in the test socket for a month and the problem remains. I really don't want to constantly be on the Ethernet cable as want to use the laptop and internet in other rooms as I always have!?
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#8 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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2 bars? On what device? What BT router do you have?
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#9 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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2 bars on my laptop.
it's a 2Wire router |
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#10 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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basically, is there anyway to get a decent Wi-Fi service with BT????
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#11 |
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Join Date: Nov 2003
Location: South Coast
Posts: 892
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Well, assuming that it's worked ok in the past, if it's changed, it is probably either; faulty router, faulty laptop, or you are on the same or an overlapping channel with a neighbour. The latter is the one to check first. Use inSSIDer to see what channels the neighbours are using.
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#12 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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Or interference from another electrical source. And one candidate for that is the laptop power cable so try seeing if it is better when running on battery.
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#13 |
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Join Date: Nov 2010
Posts: 922
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Quote:
Well, assuming that it's worked ok in the past, if it's changed, it is probably either; faulty router, faulty laptop, or you are on the same or an overlapping channel with a neighbour. The latter is the one to check first. Use inSSIDer to see what channels the neighbours are using.
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#14 |
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Forum Member
Join Date: Nov 2003
Location: South Coast
Posts: 892
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There should be a freeware version, there certainly used to be
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#15 |
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Forum Member
Join Date: Nov 2007
Location: England
Posts: 6,317
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BT are right, they cant guarantee wifi will work in your location as they have no control over your neighbours use of whatever devices they wish to use, all they can do is move you to other channels to see if that works, but if someone has a device they use here and there, that is on an empty channel you use, they will probably interfere.
I have a video sender that interferes with my wifi reception, luckily the video sender has 4 channels so i just pick one that doesnt clash with my wifi, however thats not to say that the channel i picked isnt causing problems for my surrounding neighbours, all it takes in one or two video senders and 8 or 9 wifi connected devices, and it would be a nightmare. |
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#16 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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Quote:
There should be a freeware version, there certainly used to be
it seems my broadband only works if my laptop is in the same room as my router. not convenient at all
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#17 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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Have you tried rebooting the router? Have you tried other wireless devices (eg your phone) to see if they too report a weak, unusable wi-fi signal from the router?
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#18 |
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Join Date: Jan 2002
Posts: 5,187
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Quote:
can't find it?
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#19 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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my iphone works fine to be honest through the same internet service.
I have an engineer coming out tmrw now who "might" charge me £220, basically my wi-fi is fine now in the same room as the router in the test socket (!?) but if I leave the room it dies completely 2 rooms away on same floor!!!!! bet the gits try and charge me
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#20 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,540
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If your iPhone works fine then that is pointing the finger at the laptop.
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#21 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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what could possibly have changed with the laptop??
I downloaded that app for iPhone but it tells you nothing of what channel neighbour's are on
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#22 |
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Join Date: Feb 2013
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Quote:
my iphone works fine to be honest through the same internet service.
I have an engineer coming out tmrw now who "might" charge me £220, basically my wi-fi is fine now in the same room as the router in the test socket (!?) but if I leave the room it dies completely 2 rooms away on same floor!!!!! bet the gits try and charge me ![]() If the line is fine all the Openreach guy can do is change the wifi channels. You can do that yourself. You say your iPhone works fine, well to me that says your phone line is ok. |
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#23 |
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Guest
Join Date: Nov 2003
Posts: 1,720
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Quote:
my iphone works fine to be honest through the same internet service.
I have an engineer coming out tmrw now who "might" charge me £220, basically my wi-fi is fine now in the same room as the router in the test socket (!?) but if I leave the room it dies completely 2 rooms away on same floor!!!!! bet the gits try and charge me ![]() PS, if your broadband is working fine wired, no need to keep the router in the test socket, it's serving no purpose whatsoever. |
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#24 |
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Forum Member
Join Date: Nov 2010
Posts: 922
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so should I sacrifice my dreams of Wi-Fi forever? what a third world country we must be in...
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#25 |
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Guest
Join Date: Nov 2003
Posts: 1,720
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Quote:
so should I sacrifice my dreams of Wi-Fi forever? what a third world country we must be in...
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