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EE Change T&Cs for New customers
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old bill2
26-03-2014
If you take a new line with EE then you agree to them increasing the price every year by the RPI. Also the phone will belong to EE for the first 6 months of the contract. You will not be able to sell or unlock it during that time. Not sure if this is going to affect upgrades ?
daleski75
26-03-2014
Originally Posted by old bill2:
“If you take a new line with EE then you agree to them increasing the price every year by the RPI. Also the phone will belong to EE for the first 6 months of the contract. You will not be able to sell or unlock it during that time. Not sure if this is going to affect upgrades ?”

Where have you seen this?

I know about the change with RPI but if it's above RPI then you can cancel the contract with no penalty but nothing about EE owning the phone for 6 months after you take out a new contract or additional line.
old bill2
26-03-2014
Have just been speaking to the EE sales team about the M8. They told me. It supposed to help cut fraud.
jaffboy151
26-03-2014
Originally Posted by old bill2:
“Have just been speaking to the EE sales team about the M8. They told me. It supposed to help cut fraud.”

Sounds like it's more likely to stop people doing what I was planning to do, which was save about £5+ a month by buying the EE 20gb package with the iphone 5c for virtually free selling it and my S4 and buying a galaxy note 3 and using that instead.. Think its something like £37.99 vs £42 or £47 per month..
jammie82uk
26-03-2014
Its on the website applies from today (26/03/14) onwards

http://ee.co.uk/content/dam/ee-help/...%26Cs%20v2.pdf

2. Equipment. You may get Equipment from Us when you take out a Price Plan. Unless We tell you otherwise, You will only own this Equipment at the end of the first six months of the Minimum Term (see point 3.14 and 3.15 of the terms and conditions). You will be required to take all reasonable care with the Equipment and keep it in good condition as if You owned it.

5. Annual Price Increase. Your Price Plan Charge includes an increase by the annual percentage increase in the Retail Price Index (RPI). We will do this so the price increase takes effect in March of each year
enapace
26-03-2014
How do they know one way or another if you sold the device or not ? Far as I know nothing stops you putting a sim in another device as long as it is unlocked.
qasdfdsaq
26-03-2014
So they've joined O2 in implementing RPI increases as standard.
ShaunIOW
26-03-2014
I wonder how this 6 months ownership rule will affect places like CPW who let you have Sim free unlocked/unbranded phones with a Sim pack when you take out a contract.
enapace
26-03-2014
Originally Posted by ShaunIOW:
“I wonder how this 6 months ownership rule will affect places like CPW who let you have Sim free unlocked/unbranded phones with a Sim pack when you take out a contract.”

Good question I hadn't considered that.
daleski75
27-03-2014
Originally Posted by jammie82uk:
“Its on the website applies from today (26/03/14) onwards

http://ee.co.uk/content/dam/ee-help/...%26Cs%20v2.pdf

2. Equipment. You may get Equipment from Us when you take out a Price Plan. Unless We tell you otherwise, You will only own this Equipment at the end of the first six months of the Minimum Term (see point 3.14 and 3.15 of the terms and conditions). You will be required to take all reasonable care with the Equipment and keep it in good condition as if You owned it.

5. Annual Price Increase. Your Price Plan Charge includes an increase by the annual percentage increase in the Retail Price Index (RPI). We will do this so the price increase takes effect in March of each year”

Ouch they have done an O2 and they have now gone even further by saying you won't own the phone till 6 months into the contract but how on earth can they enforce that?

Will they employ an EE guy to shadow you everywhere you go to make sure you don't sell it online or trade it in for another phone!
daleski75
27-03-2014
Originally Posted by enapace:
“Good question I hadn't considered that.”

I guess it only applies to contracts taken out in an EE store or online?
Daveoc64
27-03-2014
Originally Posted by daleski75:
“Ouch they have done an O2 and they have now gone even further by saying you won't own the phone till 6 months into the contract but how on earth can they enforce that?”

I'm not sure that they can. They don't seem to specify what happens if you were to lose it or it gets stolen.
daleski75
27-03-2014
Originally Posted by Daveoc64:
“I'm not sure that they can. They don't seem to specify what happens if you were to lose it or it gets stolen.”

It certainly leaves more questions than answers and I can kind of see that they want to combat fraud for people taking out contracts for high value handsets and then not paying the line rental.
daleski75
27-03-2014
A bit more information from the EE T&C's

3.13 You may get Equipment from Us when you take out a Price Plan. Unless We tell you otherwise, We will own
any Equipment provided by Us for the first six months of the Minimum Term. During this time, You:
3.13.1 Cannot sell or otherwise permanently give the Equipment to anyone else.
3.13.2 Must take all reasonable care of the Equipment and keep it in reasonable condition (subject to usual wear
and tear) as if You owned it; and
3.13.3 Cannot change or alter the Equipment, other than standard software updates and app purchases.
3.14 After six months of the Minimum Term, and provided You have not broken any condition of this Agreement
according to point 3.15 below, You will automatically own the Equipment.
3.15 If during the first six months of the Minimum Term, and before You get ownership of the Equipment
provided to You by Us, you break any condition of this Agreement according to points 4.4.5 or 7.3.1, We may give
You Written Notice to return the Equipment to Us.

4.4.5 If You don’t pay any bill by the date set out on it, You will have broken an important condition which is a
fundamental part of this Agreement between You and Us and this will entitle Us to:
(i) suspend Your SIM Card from the Network; and/or
(ii) terminate this Agreement immediately and charge You a Cancellation Charge; and/or

7.3.1 We can terminate this Agreement immediately and You must pay Us everything that You owe, including any
Cancellation Charge and Additional Commitment Service Cancellation Charge, if any of the following happen:
jonmorris
27-03-2014
Originally Posted by daleski75:
“Where have you seen this?

I know about the change with RPI but if it's above RPI then you can cancel the contract with no penalty but nothing about EE owning the phone for 6 months after you take out a new contract or additional line.”

EE will obviously only ever increase in line with RPI, but a year or so ago they did mess up with T-Mobile by using the wrong month, and taking a bit of a gamble on what the RPI would be.

They still claimed they'd done nothing wrong, but a lot of people did take action and successfully got out of their contracts.

Suffice to say, that one error probably means it won't happen again and so nobody can consider there being any real chance of being able to get out of their contract, but still having to pay more.
daleski75
27-03-2014
A friend on O2 said they could tell him every single phone he has ever put his O2 simcard inside so I think this is how EE will track it.

So I am assuming that as soon as you register your simcard in your new EE phone the system then can detect if the simcard has then being placed into a different handset and if that is within the first 6 months then they can legally ask where your handset is and if it's sold to ask for the retail value of the handset.
daleski75
27-03-2014
Originally Posted by jonmorris:
“EE will obviously only ever increase in line with RPI, but a year or so ago they did mess up with T-Mobile by using the wrong month, and taking a bit of a gamble on what the RPI would be.

They still claimed they'd done nothing wrong, but a lot of people did take action and successfully got out of their contracts.

Suffice to say, that one error probably means it won't happen again and so nobody can consider there being any real chance of being able to get out of their contract, but still having to pay more.”

I heard about that and it looks like they have now made sure they are completely covered and no one can get out of their contract early by stating any clauses and EE are not going to increase their prices by more than the RPI either.

At least 3 and Vodafone are committed to not increasing the price mid-term, not sure about the MVNO's though too be honest.
jonmorris
27-03-2014
Originally Posted by daleski75:
“Ouch they have done an O2 and they have now gone even further by saying you won't own the phone till 6 months into the contract but how on earth can they enforce that?

Will they employ an EE guy to shadow you everywhere you go to make sure you don't sell it online or trade it in for another phone!”

You're told to look after it as if its your own, when technically it isn't - and you might treat stuff you own like s**t!! Not the best worded condition.

It's clearly for using against anyone that defaults, but if someone doesn't pay their bills I wonder how easy it will be for EE to get the phone back anyway.

And I too wonder if it's going to be enforceable. Just because it's in the T&Cs doesn't mean it is.
jonmorris
27-03-2014
Originally Posted by daleski75:
“A friend on O2 said they could tell him every single phone he has ever put his O2 simcard inside so I think this is how EE will track it.

So I am assuming that as soon as you register your simcard in your new EE phone the system then can detect if the simcard has then being placed into a different handset and if that is within the first 6 months then they can legally ask where your handset is and if it's sold to ask for the retail value of the handset.”

I think most people would tell them to bugger off if they called up and asked, or started sending letters. You could have put your SIM in another phone and the phone EE 'owns' in a drawer.

They'll have no right to harass you. In fact, the only time they can ask questions would be if they ask for it back - and they'll only do that if you fail to pay your bills. And even then, a lot of people are going to tell them to bugger off.

But it's certainly correct that an operator will keep track of all the handsets your SIM has been put in, as well as the phone you're using right now.

If EE checks my account, my phone is a Nokia 6210. That was out in 2000. When I speak to them on the phone, they're somewhat shocked. Of course, I've simply been using my SIM in other phones ever since - although if they wanted the phone back, I still have it in the loft - but they'll have to pay to collect it.
daleski75
27-03-2014
Originally Posted by jonmorris:
“I think most people would tell them to bugger off if they called up and asked, or started sending letters. You could have put your SIM in another phone and the phone EE 'owns' in a drawer.

They'll have no right to harass you. In fact, the only time they can ask questions would be if they ask for it back - and they'll only do that if you fail to pay your bills. And even then, a lot of people are going to tell them to bugger off.

But it's certainly correct that an operator will keep track of all the handsets your SIM has been put in, as well as the phone you're using right now.

If EE checks my account, my phone is a Nokia 6210. That was out in 2000. When I speak to them on the phone, they're somewhat shocked. Of course, I've simply been using my SIM in other phones ever since - although if they wanted the phone back, I still have it in the loft - but they'll have to pay to collect it. ”

I take it EE can also tell if a sim is not active in a handset over a period of time?
jonmorris
27-03-2014
Probably, but I'm not sure why they'd care as long as the bills are paid.

Three had a reason to check for a SIM being put in a 2G only phone, but otherwise I don't think it really matters unless there's some form of contractual breach, or checks are made for the police etc.
daleski75
27-03-2014
It will be interesting to see what happens with this and if indeed EE try to enforce it and by what means.

There is also no mention if this applies to EE swap, upgrades either.
ShaunIOW
27-03-2014
I'd have thought EE could track the phone by its IMEI number and remotely lock it like they do stolen phones if they detected it wasn't being used with their SIM card.
daleski75
27-03-2014
Originally Posted by ShaunIOW:
“I'd have thought EE could track the phone by its IMEI number and remotely lock it like they do stolen phones if they detected it wasn't being used with their SIM card.”

Would they be allowed to do that legally if the phone has not been reported as lost or stolen though?
ShaunIOW
27-03-2014
Originally Posted by daleski75:
“Would they be allowed to do that legally if the phone has not been reported as lost or stolen though?”

Well Orange seem to know I'm using a HTC One even though I bought it SIM free and the mobile I had from them on this contract was a Sony Xperia P and I've never told them I changed phones. Luckily my contract is up next month and I'm going for a 30 day SIM only deal in future as I don't want to be tied into another 24 month deal.
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