EE stop offering T-mo / Orange plans online

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Mystic Eddy

26-03-2014

Originally Posted by AlecR:
“Does the fact T-Mobile has disappeared and not Orange, suggest that something may be about to happen (i.e. Orange buying out Deutsche Telekom's share in EE?) or am I reading into this too much?”

Lucan has suggested before that Orange would be going, but that could have changed as you say. I'd think both DT and FT will want out at some point as they've been mulling a market float.

clivers

26-03-2014

Well if you look at this page i doubt it.

http://shop.ee.co.uk/devices/orange-tmobile

klendathu

26-03-2014

I don't understand how such a large company can have such an abysmal website .

Who is is charge of this , Mickey Mouse

Doesn't look great does it

daveyfs

27-03-2014

Originally Posted by clivers:
“Well if you look at this page i doubt it.

http://shop.ee.co.uk/devices/orange-tmobile”

Oh my god, that is a marketing car crash!

Whoever would have thought, at this late stage in the merger process when EE is starting to become an established brand with the fairly decent 4G rollout, that it would be a good idea to continue flogging the painfully dying horse of the Orange/TM brands?

It sends mixed messages and is utterly confusing to present/potential customers

Mystic Eddy

27-03-2014

Originally Posted by daveyfs:
“Oh my god, that is a marketing car crash!

Whoever would have thought, at this late stage in the merger process when EE is starting to become an established brand with the fairly decent 4G rollout, that it would be a good idea to continue flogging the painfully dying horse of the Orange/TM brands?

It sends mixed messages and is utterly confusing to present/potential customers”

Just looks like a stop-gap measure so people get used to not seeing the brands as much. By only selling them in store, it'll give staff the chance to upsell to EE to hit that 6m 4GEE target.

daveyfs

27-03-2014

Originally Posted by klendathu:
“I don't understand how such a large company can have such an abysmal website .

Who is is charge of this , Mickey Mouse

Doesn't look great does it ”

Totally agree. Its particularly bad today, but generally speaking the brand is weak, with terrible imagery and presentation, and the website is clunky and difficult to navigate.

To add a disclaimer, I'm an EE 4G customer who is very happy with their service and tech innovation - they currently leave the likes of o2 and vodafone dead in the water in terms of the investment and progress they are making to provide a better service for their customers - but their image/brand/presentation/public perception of them is appallingly bad for such an otherwise capable company.

daleski75

27-03-2014

Originally Posted by daveyfs:
“Totally agree. Its particularly bad today, but generally speaking the brand is weak, with terrible imagery and presentation, and the website is clunky and difficult to navigate.

To add a disclaimer, I'm an EE 4G customer who is very happy with their service and tech innovation - they currently leave the likes of o2 and vodafone dead in the water in terms of the investment and progress they are making to provide a better service for their customers - but their image/brand/presentation/public perception of them is appallingly bad for such an otherwise capable company.”

I totally agree and if they could fix their brand image and that horrible website then it would help a lot towards stopping the confusion over Orange/T-Mobile/3G/4G can I get it, is my tariff 4G capable etc.

jonmorris

27-03-2014

They seem to keep playing with the website, so if you learn where things are - good luck finding it again in a few months.

It always strikes me as being overly complicated to get to things like the prices for add-ons, and given EE has decided to have so many different things (double speed, separate tariffs with roaming, the shared tariffs etc) its like the old days of choosing a tariff.

Shop staff now with loads of tables to look through to find the best deal for you, but in reality they'll home in on the ones they want to (and most frequently do) sell saying that's the best offer EE can do.

Their mobile app is quite good though. Seems to have easy links to the stuff you'd want (even if does still fire up the site for most clicks).

The Lord Lucan

27-03-2014

Whoa. This is happening quicker than I was told, maybe this will be the way it stays until Oct/Nov (ie retail only) when I expect you know... The future is Teal.

Live editing on the website is a no no.. Should always have an offline version which you they make the active version. Always been critical of EE sites and it's Realiability.

jonmorris

27-03-2014

http://community.ee.co.uk/t5/Announc...te/td-p/112701

Quote:
“You might have noticed some issues accessing our EE homepage today. I wanted to give you guys an update to explain what’s happening.

We’ve rolled out a major update to the site, with a new design and improved functionality for customers on EE, Orange and T-Mobile plans. The great news is that the new site is now up and running, and visible to nearly all visitors. (We’d love to hear your feedback! Please share your thoughts on the new experience with us in this thread.)

However, for a small number of users, the site is still displaying our “Under Maintenance” page. To get a bit technical, this is due to the time required to update the cache across multiple DNS servers. (Users connect to the site through difference routes, and each route is updated at a slightly different time.) If you’re one of them, please bear with us a little longer—the site should be available to all visitors today.

Thanks for your patience!”

qasdfdsaq

27-03-2014

I'm not sure the "under maintenance" page and DNS updates can explain the horrific stylesheets they used on this page

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