According to Ofcom Three is now rivals O2 as the least complained about operator

What will Wavejock do now

http://www.mobiletoday.co.uk/news/in..._operator.aspx

Orange generated above average complaints at 0.12 per 1,000 customers, largely driven by issues related to billing and complaints handling.

Orange was closely followed by T-Mobile which also generated complaints in excess of the industry average, at 0.11 per 1,000 customers. Complaints about Virgin Mobile were also above the industry average at 0.07 per 1,000 customers.

Ofcom received fewest complaints about O2 and Three. Complaints against Three are now at their lowest level since Ofcom began publishing complaints data (0.033 per 1,000 customers). O2 retained its position as the provider generating fewest complaints (0.029 per thousand customers).

http://media.ofcom.org.uk/2014/03/26...ct-dec-2013-nr

Duplicate thread.

http://forums.digitalspy.co.uk/showt...1920241&page=2

Stop posting the same information multiple times just to try bully certain members you don't agree with.

Firstly I haven't posted it multiple times as for being a bully you only have to look in the mirror and you will see one

Classic bully response.

What 3 have actually done is to prevent the number of escalated complaints to Ofcom. That is what the statistics measure. Well done to them as for a very long time they held the wooden spoon for this measure of their customer service. Price stability may have played a part in the results and with O2 out on a limb as the only network continuing with mid contract inflation rises it makes their result an even more remarkable achievement.

You said it was customer satisfaction the other day and I picked up on this and pointed out it was escalated complaints.

http://forums.digitalspy.co.uk/showp...2&postcount=17

You posted the Ofcom figures over 30 times on the forum in numerous threads when Three weren't performing as well and really milked it. I'm not sure what you'll be able to use now.

Ofcom complaints now the same as O2
3G coverage better on Three
2G and 3G best performer in Root Metrics Three
Best web page performance Three
Truly free 4G, not just when you've purchased direct handsets
Three like home no cost roaming to certain locations
Free 0800 calls on the way
The continuation of unlimited data on the One Plan contract, with 2GB tethering, and unlimited tethering remaining on sim only, not affecting existing customers
Three's new 'tugo' style app launching very soon
Three's retail stores being totally reworked to become service centres of excellence with handset swaps going to be available in-store for faults, changing the focus from sales shops into and providing much better support
Free tube wifi coming very soon
Three now the biggest Apple retailer
Three fastest growing network, faster than O2

You're running out of material bit by bit!

The stats are escalated complaints to Ofcom and customer satisfaction is an entirely different published survey. Fact.

Are they? I thought EE had announced the same (automatic RPI increases every year)

Indeed, Ofcom publish another customer satisfaction survey where 3 still come below average - http://media.ofcom.org.uk/2013/12/20...ls-revealed-3/

I do find it strange how till recently Vodafone came second best in both though, given the amount of slating the network keeps receiving.

Vodafone's issue isn't treating customers badly, faults or failing to deal with serious complaints. It is just a fundamental lack of technological advancement, poor data speeds, coverage etc. Customers don't go to the regulator over this, they tend to go to the regulator when some serious issue happens and the network can't or won't resolve it.

Vodafone has just been caught up in years and years of very slowly getting behind in coverage, speeds, and things like HD voice, which they are putting now, in 5 years later than some others.

So says the man who keeps getting himself banned. Go figure

Actually, no because these figures are for up to December, which is before it was announced that O2 customers had to continue to have mid-contract price rises.

Never once got myself banned, made up false accusations again... Go figure.

Three has been working hard for considerable time to improve its reputation on customer service. Suffice to say it knows full well that it's the stick that people use to hit it with.

Improvements don't come overnight, but it is clear that things are getting better (a lot better by the sound of it).

Somebody hacked your account and behaved like a clown on your behalf, thus getting you banned? Ah, that must be it...

You do know that it shows your active status over on the left under your name/alias? So when a user is banned, even temporarily, it says so!

Sadly, saying you'd simply gone on holiday to explain your lack of activity won't fool (most) people!

It's a definite step in the right direction.

Maybe Ofcom should have a read of the various comments over at https://www.facebook.com/ThreeUK. That page is full of complaints.

Same for EE etc as well and people only post when they have something to complain about so it's a bit skewed as if someone is happy with the service they don't normally post to say that.

Can you imagine if you went on to Facebook to join every page/group to say how you were happy with their service?

I'm not saying it's not nice to compliment a company on good service, perhaps given by a particular member of staff, but it just doesn't happen as much as people getting in a huff and then deciding to make it their mission to slag off the company on as many places as possible - and some then finding themselves almost addicted to it, to a point where they spend their life moaning.

Doesn't always just happen on Facebook either.

Youve been banned 3 times in total.

What will be interesting to see is what happens this quarter. Whether Three can do better than o2 or whether they will drop again.

You do get a few on there that praise Three's services, but not many...usually the same handful. I think they like to wind up the moaners to be honest.