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Bt Youview Help |
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#1 |
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Forum Member
Join Date: Sep 2001
Location: herts
Posts: 84
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Bt Youview Help
Hi,
I bought a BT Youview box from a third party vendor, brand new, they are being sold by ARGOS and the BT shop independent of whether you use BT Internet, and I had a problem getting the ITV player to work for me [ still not resolved ]. I spoke to BT [ as per the user manual ] for some help, and they said we will not help you as you are not switched on for BT television services. I went to HUMAX and they said sorry we do not do customer support on these new boxes as it uses customised BT software. After a second 45 minute call to BT still no help , " you need to contact ITV Player direct". So beware once they have your money nobody will customer service you unless you have signed up for the BT television services. BTW I do use BT internet !!! |
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#2 |
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Forum Member
Join Date: Feb 2014
Posts: 62
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Quote:
Hi,
I bought a BT Youview box from a third party vendor, brand new, they are being sold by ARGOS and the BT shop independent of whether you use BT Internet, and I had a problem getting the ITV player to work for me [ still not resolved ]. I spoke to BT [ as per the user manual ] for some help, and they said we will not help you as you are not switched on for BT television services. I went to HUMAX and they said sorry we do not do customer support on these new boxes as it uses customised BT software. After a second 45 minute call to BT still no help , " you need to contact ITV Player direct". So beware once they have your money nobody will customer service you unless you have signed up for the BT television services. BTW I do use BT internet !!! why would BT help you if you didn't get the product from them? have you done a factory reset on the box? or do you have a faulty box? and you need to return it to the vendor as such. the guarantee is with them if the box is second hand. |
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#3 |
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Forum Member
Join Date: Sep 2001
Location: herts
Posts: 84
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Help
Tim,
The box is brand new. You can now buy these over the counter from Argos and the BT online shop. If you do not subscribe to a BT TV extra service it acts as a normal Youview box. You do not even need BT internet services , but I do have BT Internet. Currently awaiting Infinity, rather still waiting after many promises on service delivery dates. BT are likely to get some bad publicity if they do not support a product which has their name on it and runs their customised software on it . BT need to rethink their customer service / support model if they are going to continue selling these via third party retailers, after all the contact details in the user manual are all "Contact BT on ........" Humax say its our hardware but it is BT software, sorry we do not know where to start. |
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#4 |
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Forum Member
Join Date: Feb 2014
Posts: 62
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Quote:
Tim,
The box is brand new. You can now buy these over the counter from Argos and the BT online shop. If you do not subscribe to a BT TV extra service it acts as a normal Youview box. You do not even need BT internet services , but I do have BT Internet. Currently awaiting Infinity, rather still waiting after many promises on service delivery dates. BT are likely to get some bad publicity if they do not support a product which has their name on it and runs their customised software on it . BT need to rethink their customer service / support model if they are going to continue selling these via third party retailers, after all the contact details in the user manual are all "Contact BT on ........" Humax say its our hardware but it is BT software, sorry we do not know where to start. but i am glad its all sorted for you now. enojy! |
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#5 |
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Forum Member
Join Date: Sep 2001
Location: herts
Posts: 84
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Bt Youview Help
Tim,
I think I am not explaining myself clearly enough. If you buy a BT Youview box from any body else apart from BT Internet services and subscribe to their TV services, then there is no customer service support in any shape or form. What happens when it breaks down for example ? It comes with a one year manufacturers guarantee, BT or HUMAX as it uses Non Humax support customised software. It appears to be all working now, BUT when I need some help BT were not there.
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