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EE and O2 WILL increase your contract every year! |
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#26 |
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Forum Member
Join Date: Nov 2008
Posts: 720
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Quote:
At the end of the day fixed should mean fixed not fixed until March before we put it up by x.y%
You certainly would never get a decrease in your tariff if the costs go down for a network whilst you are in contract and it's the same for all utility companies but the second their costs go up we get hit by it. If you are signing a variable price contract on O2 or EE then any cost savings should definitely be passed onto the consumer be it cash back or a monthly discount (not including loyalty bonuses etc) |
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#27 |
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Inactive Member
Join Date: Jan 2003
Posts: 43,524
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Quote:
It shows which companies are more interested in their profits than their customers.
I will be voting with my wallet and staying with Three. No mid-contract price rises and far superior 3G and 4G. |
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#28 |
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Forum Member
Join Date: Jun 2006
Location: Isle of Wight
Posts: 7,828
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Indeed. I bet if the economy did start to go into deflation, I bet the prices wouldn't reduce. So why should they increase with inflation? Its a joke.
As for the networks I had my RPI increase letter from Orange this week, but as i can give my 31 days notice in 2 weeks it's bye bye Orange and I'm going for 30 day SIM only deals in future so I have freedom to change. |
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#29 |
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Forum Member
Join Date: Nov 2009
Posts: 3,124
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And the payg prices don't go up. A £10 top up doesn't now cost 10.27 does it. And you couldn't call up and say 'from march I'll be paying 2.7% less than I agree'd to when I signed up. It was in the t&c I sent you when I took out the contract' can you. It's hardly fair to those in contract.
Once you're in contract though they don't care. They can do as they like. I've gone with a tesco sim only. 1000mins. 5000txt and 1gig of data for £10. Was previously paying O2 £22 for half that. |
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#30 |
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Forum Member
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
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The more I think and read about what EE have done makes me want to leave NOW.
I think PAYG with add ons is best. Not tied into a contract and can move around if needed. The unit problem is if you can't afford a £400 out right. |
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#31 |
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Forum Member
Join Date: Jul 2005
Posts: 1,581
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SkyPlatinum is quiet
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#32 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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Quote:
SkyPlatinum is quiet
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#33 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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If you can afford to go the SIM only route for phones then PAYG makes a lot of sense and/or a 3 contract on 30 days.
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#34 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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#35 |
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Forum Member
Join Date: Oct 2012
Posts: 466
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Is he still banned or is he back now?
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#36 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
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I guess given how many subscribers EE has, a 2.7% increase is worth quite a lot - but what about the negative publicity and bad feeling, which will see many people leave (certainly they should have done when they were first told of the contract change).
Where has that thing called loyalty gone? It cuts both ways. You sign up for 24 months, but get stitched up with a price increase? Way to go. Then when your contract is up, you'll get the calls begging you to upgrade and sign up for another two years! It just doesn't seem worth the effort to me. Or else EE and O2 are so arrogant that they think nobody will care. Ironically, I think people will care quite a bit, even if the actual increases are pretty low and insignificant for a lot of people. |
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#37 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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Quote:
I guess given how many subscribers EE has, a 2.7% increase is worth quite a lot - but what about the negative publicity and bad feeling, which will see many people leave (certainly they should have done when they were first told of the contract change).
Where has that thing called loyalty gone? It cuts both ways. You sign up for 24 months, but get stitched up with a price increase? Way to go. Then when your contract is up, you'll get the calls begging you to upgrade and sign up for another two years! It just doesn't seem worth the effort to me. Or else EE and O2 are so arrogant that they think nobody will care. Ironically, I think people will care quite a bit, even if the actual increases are pretty low and insignificant for a lot of people. And at the current rate a customer on a £42 contract over 2 years would steadily increase (assuming a 2.5% increase every 12 months) to £43.05 and then to £44.08 for the final year. And if we take that further to 4 years assuming they renew with the same provider that would then become £45.18 and the final 4th year £46.30 So in 4 years the cost could go up by £4.30 a month which is quite a significant increase when factoring in the total extra paid over the original price of the contracts. |
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#38 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
At the end of the day fixed should mean fixed not fixed until March before we put it up by x.y%
You certainly would never get a decrease in your tariff if the costs go down for a network whilst you are in contract and it's the same for all utility companies but the second their costs go up we get hit by it. If you are signing a variable price contract on O2 or EE then any cost savings should definitely be passed onto the consumer be it cash back or a monthly discount (not including loyalty bonuses etc) They've never said it's like a fixed-rate mortgate or energy supply, nobody's ever marketed mobile contracts as fixed price. Nonetheless I only sorta understand why they did it this way. They could have just increased the base price by the averaged rate an annual increase would provide over the 2 years (e.g. charge £38 a month for a £36 a month contract to begin with over 24 months) - then you'd get your fixed rate but that makes it less clear what'd happen after the end of your minimum term. |
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#39 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
I guess given how many subscribers EE has, a 2.7% increase is worth quite a lot - but what about the negative publicity and bad feeling, which will see many people leave (certainly they should have done when they were first told of the contract change).
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#40 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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Judging by their responses to the negative publicity and bad feeling and customers leaving as a result of mast decomissioning, they don't really seem to care...
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#41 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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Here's the thing - nobody ever promised it would be fixed to begin with.
They've never said it's like a fixed-rate mortgate or energy supply, nobody's ever marketed mobile contracts as fixed price. Nonetheless I only sorta understand why they did it this way. They could have just increased the base price by the averaged rate an annual increase would provide over the 2 years (e.g. charge £38 a month for a £36 a month contract to begin with over 24 months) - then you'd get your fixed rate but that makes it less clear what'd happen after the end of your minimum term. |
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#42 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
If the costs decreased do you think O2 and EE would drop everyone's bill? I think not!!
Ten years ago I got a lousy 30 minutes a month with no SMS for £15 on Orange.. Even on 3 I was paying a good £27 for just 300 mins. |
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#43 |
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Forum Member
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
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When i called EE to ask to leave (due to this change of T&C's) they offered me a £37.99 contract, i currently pay £36 and dont want to pay the 97p extra per month!
Unlimited calls and texts 10gb data roaming £37.99 |
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#44 |
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Inactive Member
Join Date: Jan 2003
Posts: 43,524
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the problem with using inflation is that mobile phones are in the tech industry.
and the cost of tech rarely goes up. |
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#45 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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Quote:
Given that mobile bills (giving comparable minutes/texts/etc.) have been dropping year on year for the last decade, the strategy seems to be to push people onto newer better value tariffs than dropping the existing ones. Then again pretty much all subscription services work like this.
Ten years ago I got a lousy 30 minutes a month with no SMS for £15 on Orange.. Even on 3 I was paying a good £27 for just 300 mins. I accept change happens and that costs can and do increase but to hit consumers with an increase every single year with no little to no recourse is not doing these networks image any good and specially because this will now be standard practice for years to come unless OFCOM put a total ban on it. |
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#46 |
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Forum Member
Join Date: Mar 2007
Location: Preston, Lancashire
Posts: 7,255
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The thing I really want to know is why hasn't the cost of providing a PAYG service also risen in line with RPI? The answer is obvious: PAYG customers are free to tell them where to shove it! Although I'd still love a network to admit that
I've voted with my feet anyway. In January 2014 I had 3 lines with O2 and was spending £90 a month with them. As of tomorrow I will have zero lines with them as my last one ports away to 3 |
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#47 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
The thing I really want to know is why hasn't the cost of providing a PAYG service also risen in line with RPI? The answer is obvious: PAYG customers are free to tell them where to shove it! Although I'd still love a network to admit that
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#48 |
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Forum Member
Join Date: Sep 2005
Location: Norfolkland
Posts: 1,787
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Quote:
Judging by their responses to the negative publicity and bad feeling and customers leaving as a result of mast decommissioning, they don't really seem to care...
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#49 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
I accept change happens and that costs can and do increase but to hit consumers with an increase every single year with no little to no recourse is not doing these networks image any good and specially because this will now be standard practice for years to come unless OFCOM put a total ban on it.
Like I said, in some ways it makes sense and in some ways it doesn't. If they have to maintain the same income, they could sign someone up on a £36 a month tariff with an RPI increase every year, or just make everyone pay £40 a month to begin with. O2 have had annual price rises for several years now and are still at or near the top of the table for customer growth and customer satisfaction, so most people don't seem to care. If you don't like it, vote with your wallet and leave like davethorp has done... Ofcom makes sure there are multiple competing networks for a reason... |
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#50 |
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Inactive Member
Join Date: Apr 2014
Posts: 9
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Everything else goes up in life, interest rates, petrol, gas, food, electric. Mobile phone bills are no different.
If you don't like the increase vote with your feet and leave EE at the end of your contract.
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I will be voting with my wallet and staying with Three. No mid-contract price rises and far superior 3G and 4G.