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EE and O2 WILL increase your contract every year! |
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09-04-2014, 18:40
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#51 |
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Forum Member
Join Date: Oct 2012
Posts: 466
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Quote:
Everything else goes up in life, interest rates, petrol, gas, food, electric. Mobile phone bills are no different.
If you don't like the increase vote with your feet and leave EE at the end of your contract.  Also, are you aware that re registering when you've been banned is not allowed? |
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09-04-2014, 18:45
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#52 |
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Inactive Member
Join Date: Apr 2014
Posts: 9
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Quote:
The point is a "contract" should be just that.
Also, are you aware that re registering when you've been banned is not allowed? People have a choice if they don't like it. Move to a new mobile operator at the end of their contracts.
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09-04-2014, 19:11
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#53 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
I am new to these forums
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09-04-2014, 19:14
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#54 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
the problem with using inflation is that mobile phones are in the tech industry.
and the cost of tech rarely goes up. |
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09-04-2014, 19:16
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#55 |
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Inactive Member
Join Date: Apr 2014
Posts: 9
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Quote:
However the cost of providing the "tech" does. Electric/wages etc...
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09-04-2014, 19:24
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#56 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
As long as you are made aware when you take out the contract that the price will be rising every year by RPI, then what's the issue?
So this shows customers have no idea that their contract can go up. The same thing happened on loads of other networks. And even this year we still got the ever repeating threads of "Can I cancel my contract due to the price increase/Are networks really allowed to raise prices mid contract?". And with Ofcom recently clarifying the rules around mid contract price increases, many consumers will now be expecting that they can cancel their contract if the network raises prices (as they could on Three/Voda) yet O2 and EE have not allowed customers to cancel. So it shows that consumers are being told one thing by the networks/ofcom but in reality another thing is happening. And how many store staff and telesales staff are going to pro actively tell a customer that their line rental will go up every year? How many customers are going to read that one small font line on the website that mentions RPI increases? My guess is not many. So this will lead to even more confusion and anger against the networks when they continue to increase prices. |
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09-04-2014, 19:45
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#57 |
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Inactive Member
Join Date: Apr 2014
Posts: 9
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Quote:
Interesting issue. The following is pretty much copy and paste what I've said before but remember the Orange price increase, complaints soared through the roof. Why? Because no one realised that a mobile network could do this. Many people thought it was unjust and many people thought they were lied to. In fact undercover recordings have shown that shop staff and telesales staff were telling customers that the price is fixed even though the terms and conditions state otherwise.
So this shows customers have no idea that their contract can go up. The same thing happened on loads of other networks. And even this year we still got the ever repeating threads of "Can I cancel my contract due to the price increase/Are networks really allowed to raise prices mid contract?". And with Ofcom recently clarifying the rules around mid contract price increases, many consumers will now be expecting that they can cancel their contract if the network raises prices (as they could on Three/Voda) yet O2 and EE have not allowed customers to cancel. So it shows that consumers are being told one thing by the networks/ofcom but in reality another thing is happening. And how many store staff and telesales staff are going to pro actively tell a customer that their line rental will go up every year? How many customers are going to read that one small font line on the website that mentions RPI increases? My guess is not many. So this will lead to even more confusion and anger against the networks when they continue to increase prices. |
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09-04-2014, 19:46
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#58 |
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Inactive Member
Join Date: Apr 2014
Posts: 9
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Can EE customers escape their contract because of this price increase? I have heard rumours and see certain posts but it seems a bit iffy to me!
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09-04-2014, 20:04
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#59 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Can EE customers escape their contract because of this price increase? I have heard rumours and see certain posts but it seems a bit iffy to me!
There have been a very small number of customers who have been able to get out of their contract but this is usually due to a special circumstance or where EE have been to blame etc... The reason EE and O2 do not allow you to cancel the contract is because they are effectively selling you a variable priced contract where you (the customer) have to agree to a RPI increase every year before signing up to the contract. By doing around this they get around the ofcom guidelines for allowing customers to cancel because of price increases mid contract. So far Vodafone and Three are the only MNO who have followed Ofcoms advice and stopped mid contract price increases (or will at least allow customers to cancel following a mid contract price increase). But how long that lasts is something that will be interesting to see. |
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09-04-2014, 20:16
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#60 |
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Forum Member
Join Date: Oct 2012
Posts: 466
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Quote:
SkyPlatinum?
 Go away sp. |
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09-04-2014, 20:24
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#61 |
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Inactive Member
Join Date: Apr 2014
Posts: 9
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Quote:
The official word is No. And for 99.9999% of EE customers that will be the case.
There have been a very small number of customers who have been able to get out of their contract but this is usually due to a special circumstance or where EE have been to blame etc... The reason EE and O2 do not allow you to cancel the contract is because they are effectively selling you a variable priced contract where you (the customer) have to agree to a RPI increase every year before signing up to the contract. By doing around this they get around the ofcom guidelines for allowing customers to cancel because of price increases mid contract. So far Vodafone and Three are the only MNO who have followed Ofcoms advice and stopped mid contract price increases (or will at least allow customers to cancel following a mid contract price increase). But how long that lasts is something that will be interesting to see. |
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09-04-2014, 22:47
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#62 |
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Forum Member
Join Date: Feb 2014
Posts: 16
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Quote:
The official word is No. And for 99.9999% of EE customers that will be the case.
There have been a very small number of customers who have been able to get out of their contract but this is usually due to a special circumstance or where EE have been to blame etc... The reason EE and O2 do not allow you to cancel the contract is because they are effectively selling you a variable priced contract where you (the customer) have to agree to a RPI increase every year before signing up to the contract. By doing around this they get around the ofcom guidelines for allowing customers to cancel because of price increases mid contract. So far Vodafone and Three are the only MNO who have followed Ofcoms advice and stopped mid contract price increases (or will at least allow customers to cancel following a mid contract price increase). But how long that lasts is something that will be interesting to see. There is a WHOLE RAFT of consumer protection law out there which means that you CAN stop the price rise from happening. That is NOT the same as cancelling your contract, it is just means that in a 2 year FIXED TERM standard form contract no matter how the price variation clause is dressed up - it is probably NOT enforceable. I have personally won TWO cases against Orange (in 2013 - no special circumstances, or slip ups by Orange) just plain old application of consumer contract law! The recent change in T&Cs by EE for existing customers has allowed people to escape their contracts too (6 cases heard to date - 4 wins 2 loses many more results expected in the next 2 weeks). In addition the CURRENT March 2014 price rise by EE is not only UNENFORCABE (if you know where to look EE admit as much themselves) - it potentially gives you the right to a penalty free cancellation (no guarantees - there never can be where the law is concerned). It is all happening over on the MSE website, entirely up to you if TRY and escape a crooked contract or not - makes no difference to me! And good old GC 9.6 "Material Detriment" if you know where to look it has ALWAYS meant "Any contract Change that is neither to your benefit nor neutral". And if you think RPI = Neutral -then what about CPI??? |
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09-04-2014, 22:50
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#63 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
The point is a "contract" should be just that.
Also, are you aware that re registering when you've been banned is not allowed? Again, where did anyone market a phone contract as fixed rate? Yes, a contract is a contract, a variable rate contract is also a variable rate contract. A contract does not have to be fixed price. Deal with it. |
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09-04-2014, 22:51
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#64 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Quote:
Can EE customers escape their contract because of this price increase? I have heard rumours and see certain posts but it seems a bit iffy to me!
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09-04-2014, 22:55
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#65 |
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Inactive Member
Join Date: Apr 2014
Posts: 9
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Quote:
Do you guys work for EE or O2 or something?
There is a WHOLE RAFT of consumer protection law out there which means that you CAN stop the price rise from happening. That is NOT the same as cancelling your contract, it is just means that in a 2 year FIXED TERM standard form contract no matter how the price variation clause is dressed up - it is probably NOT enforceable. I have personally won TWO cases against Orange (in 2013 - no special circumstances, or slip ups by Orange) just plain old application of consumer contract law! The recent change in T&Cs by EE for existing customers has allowed people to escape their contracts too (6 cases heard to date - 4 wins 2 loses many more results expected in the next 2 weeks). In addition the CURRENT March 2014 price rise by EE is not only UNENFORCABE (if you know where to look EE admit as much themselves) - it potentially gives you the right to a penalty free cancellation (no guarantees - there never can be where the law is concerned). It is all happening over on the MSE website, entirely up to you if TRY and escape a crooked contract or not - makes no difference to me! And good old GC 9.6 "Material Detriment" if you know where to look it has ALWAYS meant "Any contract Change that is neither to your benefit nor neutral". And if you think RPI = Neutral -then what about CPI??? |
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09-04-2014, 23:00
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#66 |
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Forum Member
Join Date: Feb 2014
Posts: 16
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Quote:
Mortgages and credit cards are also contracts, that are also primarily based on variable rates.
Again, where did anyone market a phone contract as fixed rate? Yes, a contract is a contract, a variable rate contract is also a variable rate contract. A contract does not have to be fixed price. Deal with it. |
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09-04-2014, 23:03
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#67 |
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Forum Member
Join Date: Feb 2014
Posts: 16
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Quote:
Random Curve, I kindly used your template but haven't had any reply or response from EE. Can you advise how I should proceed ?
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09-04-2014, 23:05
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#68 |
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Forum Member
Join Date: Feb 2014
Posts: 16
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Quote:
Which template and which cause? T&C change or price rise?
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09-04-2014, 23:07
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#69 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Do you guys work for EE or O2 or something?
There is a WHOLE RAFT of consumer protection law out there which means that you CAN stop the price rise from happening. That is NOT the same as cancelling your contract, it is just means that in a 2 year FIXED TERM standard form contract no matter how the price variation clause is dressed up - it is probably NOT enforceable. I have personally won TWO cases against Orange (in 2013 - no special circumstances, or slip ups by Orange) just plain old application of consumer contract law! The recent change in T&Cs by EE for existing customers has allowed people to escape their contracts too (6 cases heard to date - 4 wins 2 loses many more results expected in the next 2 weeks). In addition the CURRENT March 2014 price rise by EE is not only UNENFORCABE (if you know where to look EE admit as much themselves) - it potentially gives you the right to a penalty free cancellation (no guarantees - there never can be where the law is concerned). It is all happening over on the MSE website, entirely up to you if TRY and escape a crooked contract or not - makes no difference to me! And good old GC 9.6 "Material Detriment" if you know where to look it has ALWAYS meant "Any contract Change that is neither to your benefit nor neutral". And if you think RPI = Neutral -then what about CPI??? I fully understand the March issue. But like I said above, in the past it's only in special circumstances / where EE have been to blame that people have been allowed to cancel without paying an early termination fee. And it's a very small number of people who have been allowed to cancel. Nothing I've said is incorrect. What I am talking about above in the second paragraph though is related to EE's current change in T&C. It allows them to increase the prices and the consumer can pretty much do nothing as they've been informed at point of sale that prices will increase in line with RPI each year. |
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09-04-2014, 23:16
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#70 |
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Forum Member
Join Date: Feb 2014
Posts: 16
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Quote:
Well done. But this isn't about the March issue.
I fully understand the March issue. But like I said above, it's only in special circumstances / where EE have been to blame that people have been allowed to cancel without paying an early termination fee. And it's a very small number of people who have been allowed to cancel. What I am talking about above in the second paragraph though is related to EE's current change in T&C. It allows them to increase the prices and the consumer can pretty much do nothing. 1 - EE changed pre January 23rd 2014 contract price rise contract terms effective 26 March 2014 - 2 months AFTER the new Ofcom rules, The change they made is not "Month1 + March RPI" so it is not compliant with the Ofcom exception. Therefore the argument is if the term changed after 23rd January, then that clause was effectively signed-up to after 23rd Jan and therefore is subject to the new Ofcom interpretation of Material Detriment "Any prise rise gives a penalty free cancellation" 2 - Since March 2013 RPI has lost its designation as a National statistic, and has been replaced by CPI. So any increase ABOVE CPI is a REAL TERMS increase, and a real terms increase under GC 9.6 is a Material Detriment (new or old definition). So plenty of ground (none guaranteed) to escape the contract 
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09-04-2014, 23:20
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#71 |
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Forum Member
Join Date: Feb 2014
Posts: 16
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Anyway "time for bed", but please follow the MSE thread on the March Price rise - over the next couple of weeks it will make interesting reading - I just can't guarantee the outcome!
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09-04-2014, 23:43
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#72 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,259
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Quote:
It looks like your troll detector went off in exactly the same way as mine.
Go away sp. 
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09-04-2014, 23:53
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#73 |
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Forum Member
Join Date: Jan 2006
Location: Kilburn, NW London
Posts: 1,240
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Orange & T-Mobile went from being good brands with good coverage/service, to bad brands, bad reception, bad service, bad website, bad contract T&Cs
Shame really, and the EE brand is just the out of date icing on the rotten cake really!! |
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10-04-2014, 07:42
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#74 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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Orange & T-Mobile went from being good brands with good coverage/service, to bad brands, bad reception, bad service, bad website, bad contract T&Cs
Shame really, and the EE brand is just the out of date icing on the rotten cake really!! I have followed the MSE forums and RandomCurve has helped people fight and win against EE so this guy seriously knows his stuff about consumer law and our rights. If more people where like RC then I truly believe EE/O2 would think twice before they use the out of date RPI to line their pockets so to speak. |
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10-04-2014, 07:46
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#75 |
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Forum Member
Join Date: Oct 2012
Posts: 466
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Quote:
I have followed the MSE forums and RandomCurve has helped people fight and win against EE so this guy seriously knows his stuff about consumer law and our rights.
If more people where like RC then I truly believe EE/O2 would think twice before they use the out of date RPI to line their pockets so to speak. I think this is the thread over on MSE: http://forums.moneysavingexpert.com/....php?t=4818999 |
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