Hi

Ive been having drop out on my BT Home Hub 5 for a few months. Drop outs were happening over WiFi so I decided to hard wire all my gear. Even over ethernet I was still having drop outs. After speaking to BT for a few weeks, I had an engineer sent out on Friday.

The engineer was very thorough. Test my BT socket, checked the junction boxes out on the street and also checked the cabinet. He couldn't find any fault or explain why I was getting drop out even using ethernet.

He gave me a BT Home Hub 3 to trial over the next few days. I have to say, so far the Home Hub 3 has been a lot more stable and Ive had no drop outs over WiFi or ethernet.

While this is great, Im not happy at having to take a back step from a Home Hub 5 to a Home Hub 3. Im losing out on gigabit ports, 5Ghz WiFi and AC WiFi. Im supposed to be getting a call from BT tomorrow evening. Any ideas where I can go from here or what BT will offer?

Ive also noticed that when I go to 192.168.1.254 my Home Hub 3 username is, green-light@service.btclick.com

When i had a Home Hub 3 previously the username was, bthomehub@btbroadband.com

Why the different username?

Thanks

Baz

Lots of people have said their HH5 is dropping out a lot and it is thought to be a bug in the firmware, the trouble is it doesnt seem to effect everyone so its hard to nail i would guess. I know some users have reported a new firmware (ending in .17) being pushed so personally i would stick with the 5.

The username is different because you have a BT Business Hub 3 not a home hub 3

Hi

Any ideas why i would have been given a Business Home Hub 3 instead of the standard Home Hub 3.

Im expecting a call from BT tonite so it will be interesting to see what they have to say. I hope they give me some compensation as Ive been having this issue since January 2014.

Baz

I have an HH5 which is rock solid on its VDSL connection - of course neither upstream nor downstream S/N ever drop below 6dB!

The problem i AM having is that IOS devices (only!) sometimes hang when streaming and need their WiFi turned off and on to recover. I have failed to find much on this - except for a suggestion that the WPA2 encryption changes on the hub and device are getting out of step.

It is hard to know if my problem is an HH5 one - or Apple's!

Hi

Ive reconnected my Home Hub 5, my firmware version ends in .6 and was last updated on 11-02-2014. Do u know when the new firmware was pushed?

Thanks

Baz

My HH5 has been ok as mate to be honest although it seems to have one wobbler about every 2 weeks for some reason.

I have no idea mate sorry but if its not connected it cant get it i guess. My HH5 was a lot more reliable after going in to the settings and doing a factory reset and then setting it all up again. I have no idea why that should make a difference but it stopped a lot of the OpenRG reboots i was seeing https://www.google.co.uk/#q=home+hub+5+open+rg

Hi

In the past when Ive went to 192.168.1.254, when I look at the connection time. The most Ive ever seen it connected for is 3/4 days.

If theres been no power failures or dropouts, why would my connection only show being connected for 3/4 days then start over again?

Thanks

Baz

Could it be DLM? This works (after the initial 10 days) by pushing up the speed until either it hits it's 6dB targets or there is a sync failure - then it backs off somewhat.

I had this problem on my ipad air but not my iphone 5. Found out its the two channels (2.4ghz & 5ghz) it uses confusing newer apple devices and it keeps trying to switch between them. Rename one of them and it should solve your problems. I just changed one letter on the 5 ghz.

Regards to OP not had any dropouts wired or wireless with the hub 5 is it not worth asking for another home hub 5 to give it a try and see if it was just that hub.

Hi

I was on my 3rd Home Hub 5 before an engineer was sent out on Friday lol.

I spoke to BT last nite, they r refunding me a months BT Infinity as a good will gesture and sending me out a Home Hub 4 as Im not happy about having to use a Home Hub 3 and the Home Hub 5 doesn't seem to be stable in my home. This still confuses me. The BT engineer found no faults. The Home Hub 3 is stable where the Home Hub 5 wasn't, even though the Home Hub 5 was stable up until January 2014. BT have no idea what the issue is nor do I lol.

Im considering upgrading to the Netgear R7000 Nighthawk as it seems to have alot of good reports.

Baz