As the title says we have been having issues with our Home Signal box. We always have signal from the box but within the last month we have been having an odd issue with it. It will intermittently refuse to connect calls to our phones.

An example of this was when my brother tried to get hold of me it just kept going straight to voicemail. Only after 4 - 5 attempts did he manage to get through. It also did this to my parents when people are trying to call them, they end up having to ring our landline to get through. My brother is going to give Three a call tonight to see if they can help.

Our internet is NOT the issue as it hasn't lost the connection for over 10 days. I was also using the internet at the time my brother tried to get through. I have tried swapping out the ethernet cable and changing ports on the back of our router. Nothing has helped.

Anyone else had the same issues? or have any ideas what the cause might be?

EDIT: Also, we all have different phones so these are unlikely to be the problem.

I get this too and always have, they've never been able to sort out this issue.

Resetting the box everyday, or use those timer plugs to reset it at like 3am will sort out the problem though.

My Home Signal was playing up a bit the other day with similar symtoms: apparently full signal showing on my phone and no error lights on the Home Signal, yet incoming calls went straight to voicemail and outgoing calls failed. I tried power cycling a couple of times as well as a reset of the box but the problem still persisted. Then yesterday it seemed to have sorted itself out, so I'm guessing it was an issue at Three's end.

Up till then it had been pretty rock solid - I've only needed to power cycle it once since getting it about two months ago when my phone was no longer getting a signal from it. Hopefully it is just a temporary issue!

Yes ive seen this issue too im afraid. Not sure if the Black box does the same but will report back....

Mine is the black version, so yes. Appears to have been behaving itself since the day or so of issues though. I'm still reckoning it was an issue at Three's end.

We have the white one although they most likely connect to the same backend system. My brother called Three but they said they are not aware of any problems with the Home Signal service.

Did he just ring 333 or the dedicated home signal team? There's a specific number to call for the Home Signal (should have got it in the box) - think it's the same one you call to add new numbers (if you aren't doing it via the online form). I doubt the general 333 number would know anything.

This happened to me earlier this week (Lincs Area) and over night seemed to have sorted its self out. So dont think its a problem with the Home Signal boxes. However 3 web site had no reports of any loss of signal, so all in all very strange, but every thing is back to normal now. I would try and just leave it over night and see how things are in the morning. Hope you get it sorted soon.

Are these bad boys available on 12 month sim-only's? I know they aren't on 30 day ones.....

It was the Home Signal department, called 333 and they put him through to the Home Signal team.


I don't think they are. I think you have to pay a £50 fee to get one if you're on a sim-only, at least that's what i've heard before.

Not the case. I got a free box on the £15 sim only plan (now £20 per month). 12 month contract.

I stand corrected.

Hmm... Interesting.. Thanks guys

this is the home signal team department

0800 358 4828

Seems to vary. At least one person on a 30-day SIMO contract claims to have got a free home signal box, and I was offered one too when I phoned to cancel my contract (was on 30-day SIMO too)

I'm on a 30 day Sim only, I paid £50 and got one with no fuss at all.

Me too, and I was only about 1 month into it too - this was at the start of February.

I've one of these boxes, and I've just bought a galaxy s4 which simply doesn't connect to it.
My old phone has no issues at all.
Anyone here using an s4?

Has your number changed? If so you need to either call the Home Signal team (number was given in an earlier post) or fill out the online form to add the number to the ones allowed to connect to the Home Signal.

Number hasnt changed. As hardware had they needed to update at their end. All fixed with a quick call to the three home signal guys.

Thanks for the response by the way.

No worries - glad it's all sorted now. I guess they may link both the phone number and the IMEI of the handset to the permission rules for the Home Signal.

I don't believe this. I changed handset keeping same sim and it still worked.

One issue I found was that my router setting for the DHCP issue was re-issuing a a DHCP IP address lease every 2 hours, and each time it did that the homesignal box dropped the connection and sometimes failed to restart properly. I set the router such it always issues the same IP address to the box using box mac address (effectively creating a static IP address), and also changed the lease period to one week.

After this I rarely have an issue. Even then a simple rest normally cures the problem.

I have ghad the same issue, Calls not being redirected, straight to voicemail...even a text or 2 that has simply "vanished"

Ill try this idea. was just about to returnt the thing to 3