My infinity connection dropped out this morning, red light on home hub 5. Tried disconnecting everything, laptop, smart tv, Youview box, and resetting the hub but still got the red light.
Then I noticed the hub rebooting itself every few minuets or so, after more than an hour the connection come back.
This is not the first time it's happened and it always seems to be the weekend..

Anyone else had this problem ?

My Infinity loses its connection the odd time. I don't bother because it's only the odd time this happens. It shouldn't be happening at all, but when the router loses the connection, it always comes back after about a minute, maybe less. It doesn't happen enough to contact customer service about though. My connection hasn't been lost today at all.

This a known problem that is baffling BT, see here:-
http://www.theregister.co.uk/2014/02...ction_mystery/

Interesting.. Thanks..

Wish I'd seen that before I ordered one.

So, it seems that getting a Home Hub 4 might stop these odd disconnections.

I have a HH4 and have been getting regular Infinity disconnections for the past 2 months.

BT have investigated the problem and have temporarily fixed it a couple of times, but the problem always comes back again.

I had thought about upgrading to a HH5 but having read this thread I don't think I will bother!!

I'm having a different kind of problem (very slow Infinity data download speeds while uploads, and download connection speeds, are normal) and had an Openreach engineer in the other day to confirm that the issue is somewhere on their network. I asked him about Homehub 5 and he advised me to stick with my Huawei modem + HH 3!

On the other hand my OpenReach engineer really liked the HH5!

My HH5 behaves itself most of the time... Too many p2p connections causes it to fall over, however....

Well I've just installed mine and so far so good.

My Home Hub 5 is pretty well behaved as well. I only get the odd disconnection between one and three weeks. Nothing to contact customer services about.

Just to add to my post last week, regarding max. 5Mbps download speeds on my 70Mbps Infinity 2, it was escalated to support level 2 after three days and an Openreach engineer booked for day 7, as from BT's end, everything appeared normal - 72Mbps connection and stable. But he didn't turn up (prev. job overran etc...). The phone lines between me and them became hot and I ended up speaking to a supervisor (in India) - still on day 7.

Due to Easter, she coudn't re-book the Openreach engineer until day 14 and he did indeed turn up in good time, did all the checks, eliminated my home setup and wiring and escalated it to a full "connection re-build" as connection speed was 70Mbps but throughput only 5Mbps. The Openreach modem and Homehub 3 were not at fault.

Day 16 arrived and... problem fixed! Since then I have had a courtesy call from BT to check progress and they have booked a final call back for day 21, to ensure that the connection has remained stable. We will then discuss and agree compensation.

Overall, apart from the missed appointment, I am very satisfied with the BT response and actions taken. It is far better than how Sky handled an intermittent (but many times each day) disconnection fault on my broadband a few years ago, which took Sky 4 months to sort out. So, shockingly, I can say... missed Openreach appointment apart - well done BT customer service and Openreach.

My Infinity router's lost the connection about three times in the last 20 minutes. I'm contacting their customer service if this starts happening regularly.