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3's 321 PAYG tariff - being charged 3p per text message |
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#1 |
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Forum Member
Join Date: Mar 2014
Posts: 144
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3's 321 PAYG tariff - being charged 3p per text message
Anyone on 3's 321 pay as you go tariff? Found out I'm being charged 3p per text message, rather than 2p per message. Am I missing something here? I thought it was 3p per minute for calls, 2p per text message and 1p per megabyte for internet browsing? I've been sending out text messages and each time I've called to check up my remaining balance and it's definitely charging me 3p on each text message. What's going on? Anyone here experiencing the same thing?
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#2 |
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Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
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Quote:
Anyone on 3's 321 pay as you go tariff? Found out I'm being charged 3p per text message, rather than 2p per message. Am I missing something here? I thought it was 3p per minute for calls, 2p per text message and 1p per megabyte for internet browsing? I've been sending out text messages and each time I've called to check up my remaining balance and it's definitely charging me 3p on each text message. What's going on? Anyone here experiencing the same thing?
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#3 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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Quote:
Anyone on 3's 321 pay as you go tariff? Found out I'm being charged 3p per text message, rather than 2p per message. Am I missing something here? I thought it was 3p per minute for calls, 2p per text message and 1p per megabyte for internet browsing? I've been sending out text messages and each time I've called to check up my remaining balance and it's definitely charging me 3p on each text message. What's going on? Anyone here experiencing the same thing?
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#4 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
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The setting for delivery reports is on the phone. I've never had a phone where that's set on by default.
Personally, I find it worth the penny. It confirms that the message was successfully delivered. That said, it would be nice to have some more flexibility on a messaging app - perhaps to turn off the report quickly for one single message, or maybe only have reports for certain contacts. I might want to be sure my wife has got a text from me, but not care so much about other people. And especially not for services like checking your balance. |
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#5 |
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Forum Member
Join Date: Mar 2014
Posts: 144
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IIRC there is an optional text "read receipt"( think that's what is called) that cost 1p and is set "on" by default. AFAIK you should be able to turn this off via customer services. If you explain that you were not aware of this you may get a good will credit.
Can I turn this off manually on the phone? |
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#6 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
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What is a "read receipt"?
Can I turn this off manually on the phone? Delivery report shows it was successfully delivered. Read receipt will say when it's been read. |
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#7 |
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Forum Member
Join Date: Mar 2014
Posts: 144
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Quote:
The setting for delivery reports is on the phone. I've never had a phone where that's set on by default.
Personally, I find it worth the penny. It confirms that the message was successfully delivered. That said, it would be nice to have some more flexibility on a messaging app - perhaps to turn off the report quickly for one single message, or maybe only have reports for certain contacts. I might want to be sure my wife has got a text from me, but not care so much about other people. And especially not for services like checking your balance. I'm also on Orange at the moment and use delivery report confirmation, but they don't charge me for this. Is it just 3 that charges this? |
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#8 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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Quote:
So they are delivery reports to confirm that the person you are sending the text message to has received your text?
I'm also on Orange at the moment and use delivery report confirmation, but they don't charge me for this. Is it just 3 that charges this? This is what I was talking about it was delivery reports not read receipts - "Customer service from 3 so far (I was a bit concerned about this because of what I've read on here): I seemed to be getting charged more than 2p for texts, so phoned them - free to call & got through in a couple of mins. The chap on the phone told me they charge 1p for text delivery reports - slightly sneaky, but it's still only 3p per text & I can turn them off when I don't want or need them. So that accounted for the extra charges. THEN - he said "because you didn't know, & because you're a new customer, & I want to make you happy (:smileyvery-happy: ), I've just added an extra £5 credit to your account"." |
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#9 |
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Forum Member
Join Date: Mar 2014
Posts: 144
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Quote:
This is what I was talking about it was delivery reports not read receipts -
"Customer service from 3 so far (I was a bit concerned about this because of what I've read on here): I seemed to be getting charged more than 2p for texts, so phoned them - free to call & got through in a couple of mins. The chap on the phone told me they charge 1p for text delivery reports - slightly sneaky, but it's still only 3p per text & I can turn them off when I don't want or need them. So that accounted for the extra charges. THEN - he said "because you didn't know, & because you're a new customer, & I want to make you happy (:smileyvery-happy: ), I've just added an extra £5 credit to your account"." |
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#10 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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Yes it does seem rather sneaky as it doesn't say anywhere on their website that they charge you 1p for text delivery reports - it confuses people into thinking they are being overcharged. I will be keeping my text delivery report on so that I know if my text has been delivered or not. 3p per text message is still cheap.
http://support.three.co.uk/SRVS/CGI-...,Case=obj(3318) I agree it should be more prominent to avoid confusion.
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#11 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Quote:
The setting for delivery reports is on the phone. I've never had a phone where that's set on by default.
Personally, I find it worth the penny. It confirms that the message was successfully delivered. That said, it would be nice to have some more flexibility on a messaging app - perhaps to turn off the report quickly for one single message, or maybe only have reports for certain contacts. I might want to be sure my wife has got a text from me, but not care so much about other people. And especially not for services like checking your balance. |
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#12 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
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Well, I don't send 5,000 texts per month. For the messages I sent, knowing it got through okay is worth the penny.
But as I said, I don't need them for every text. Currently it's a bit of a faff to go into the settings for each time - so I end up with it always on. The highest charge on top of my £15 bill so far has been 26p. As you can see, I don't send that many texts these days. IM/email has long overtaken my use of text, which is always limited as it's just to a phone - whereas an IM can be picked up on multiple devices by the recipient. |
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#13 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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When did 3 start charging for delivery reports? They used to be free on all networks.
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#14 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
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I am not sure how many charge now, but certainly once one did - others followed.
Orange was first (one of the many things France Telecom implemented to p**s off loyal customers). Yet I don't think T-Mobile did, and as a result I don't think EE does. Wasn't O2 a network that didn't even support reports at all? The workaround was a code or something in the text (from my rather shaky memory). And I have a feeling you paid for that. I must admit, while I don't worry about 1p given how few texts I send, I've not had a message fail for so long that I really could turn delivery reports off and be just fine. |
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#15 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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EDIT
I was wrong, only Orange and Three charge for delivery reports. O2 don;t have the option of delivery reports. |
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#16 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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While not everyone "needs" it it's still a nice to have, and more about the principle of introducing charges for something most people have become accustomed to being free.
Orange didn't charge the last time I was with them, but that was many years ago. O2 indeed don't support the "standard" method but the workaround is free. EE don't charge and neither did Vodafone the last time I was with them (~3 years ago). |
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#17 |
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Join Date: Mar 2001
Location: North West
Posts: 4,885
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EE don't charge and neither did Vodafone the last time I was with them (~3 years ago).
Correct, Vodafone doesn't charge extra for delivery reports on supported handsets, that said I think all devices support del reports bar the iPhone? |
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#18 |
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Forum Member
Join Date: Feb 2004
Location: Glasgow
Posts: 1,415
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If you have the option of using a messaging app rather than SMS (e.g. Whatsapp, hangouts, iMessage) they usually show both delivery and read status, and may be cheaper than an SMS too due to the tiny data amount associated with them.
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#19 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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Problem is everyone I know bar one has a mobile phone. Not everyone has IM and even then most of them are spread across a dozen different IM services.
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#20 |
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Forum Member
Join Date: Apr 2004
Location: Leicester
Posts: 897
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Quote:
If you have the option of using a messaging app rather than SMS (e.g. Whatsapp, hangouts, iMessage) they usually show both delivery and read status, and may be cheaper than an SMS too due to the tiny data amount associated with them.
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#21 |
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Forum Member
Join Date: Dec 2002
Location: East Midlands
Posts: 3,842
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Quote:
If you have the option of using a messaging app rather than SMS (e.g. Whatsapp, hangouts, iMessage) they usually show both delivery and read status, and may be cheaper than an SMS too due to the tiny data amount associated with them.
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