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Youview no sound and dropped internet


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Old 25-04-2014, 21:03
richyrichyrichy
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Join Date: Mar 2007
Posts: 13

When I leave my youview box connected to BT's infinity broadband in standby mode - after a couple of days, it loses internet connection. Meaning a reset via unplugging and re plugging into the router. Annoying - also if I have recorded a programme via the mobile app - it will usually fail due to this problem.

Also recently after turning it on - the sound is not working when first turned on. Needs a hard reset to fix both problems?

Will there be a fix or can I force an update for the box. It's a humax from BT?

Any help will be appreciated.
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Old 27-04-2014, 16:57
garbageguy
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Join Date: Jan 2008
Location: Thornton NW UK
Posts: 239
I have the same problem and have since we got the box in November, sound usually goes when changing channels, it took us a while to figure out, but if you leave it for about 10 seconds, it does come back, the Internet dropping is also cured by unpluging the ethenet cable from the back of the box or router. getting so sick of this BT Youview its so slow and unresponsive, , seriously thinking of going back to sky
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