"Summary of EU-wide Consumer Laws, the Apple One-Year Limited Warranty and the AppleCare Protection Plan"
"During the claim period (see above), consumers may claim, among other things, free repair or replacement where a product does not correspond to the contract"

Reads as "off away with you, ours is limited to 1 year". They are also purposely confusing you by rabitting on about other EU countries on that UK web site.

1 year exactly seems you are as clueless as you seem

You really are having trouble. Oh well, good to see nothing has changed.

Are you saying apple are not abiding by EU consumer law. Quick, you should tell your mates and report them.

Sorry if I ruined another one of your silly claims. I thought you would be use to it by now

So why is it that in these discussions it is only Kidspud and maybe, in his way, Calico, who are out to confuse both users and would be Apple buyers?

Apple provides a 1 year manufacturer's warranty - this is not a statutory thing, and is in addition to your rights as a consumer.

The "2 year EU warranty" is with the retailer, not the manufacturer. And it is actually less than what we've already long had in the UK via the Sale of Goods Act 1979 (as amended), which gives consumers up to 6 years to claim against the retailer for goods that are inherently faulty, not fit for purpose, etc. (only 5 if in Scotland).

Wherever you buy an iPhone from, whether from Apple directly or another retailer, it will have a 1 year warranty with the manufacturer (Apple), 2 years of cover with the retailer via the "EU warranty", and up to 6 years of cover with the retailer via the Sale of Goods Act.

Sorry Alan - what have I said that might be confusing anybody?

Mind you, I am still confused as to how an ad that didn't mention Greenpeace managed to misquote Greenpeace.

Funny how you never did explain that one.

Who knows, maybe you will now.

Or then again, I expect not.

You are right though, confusing is not the right word for your posts. 'Circular' comes to mind for want of a word.

On Greenpeace, it wasn't even a link to Apples jury wooing troll ad, so why did choose to think that it was the Apple ad at fault?

You only got confused by not reading the "Apple is a troll" story.

Despite Apple's standard manufacturer warranty being just 1 year, I had no problem whatsoever when I took my iPhone 5 (at that point over 1 year old) into the Apple store with a funky wake/sleep button at the end of last year. The genius bar guy had a brief look at the phone, agreed that the sleep/wake button was faulty, and replaced the whole phone there and then under the 2 year EU-wide warranty.

I had bought the phone from Apple directly so it was covered by the EU minimum 2 year retailer warranty, but in my experience Apple are generally very good at sorting out faults / repairs etc. and wherever possible will either repair or replace so you leave the store with a functioning device.

Whether you buy an Apple product from Apple directly or not, I think you can reasonably expect the first year warranty coverage to be very difficult to beat in terms of service as you will basically get your device repaired or replaced there and then. If you have bought from Apple then you can expect the same sort of thing for the second year too (and if you want to push the SOGA angle then probably beyond that too), whereas if you bought from another retailer it may well be a more standard type repair process (though it won't hurt to at least try going to Apple direct to see what they say).

Other manufacturers may have a 2 year (manufacturer) warranty, but is it any better than a basic retailer one that could see you without your device for a number of days while it is off being repaired?

Ideally of course you want a device that won't need the warranty in the first place, but it is nice to have the peace of mind that any potential issues will be resolved quickly and without too much fuss.

His was the article you linked to:

article link

In relation to Greenpeace, they had this to say:

"This campaign was announced shortly after Greenpeace praised Apple in its evaluation of the technology sector, saying the company’s “significant improvements in their energy transparency” has earned it the title of “the most improved company” in the annual report."

And you are asserting that the article misquotes Greenpeace on the grounds that Greenpeace actually only said that Apple were the "most improved company"?

If I am confused Alan, it's because there is no misquotation that I can see.

Apple only started complying with EU warranty law 2 years ago after getting fined

Im sure the usual suspects will jump to Apple defence.....


Apple has extended its European warranties to include repair of products up to two years after purchase, to bring the company into line with European law.

In March, Apple was defeated in Italian courts for violating a European law that states that companies should offer a free two-year warranty for faulty products. Apple was fined €900,000 for only offering a one year warranty and selling a two-three year warranty to customers. Consumer groups in Germany, The Netherlands and Spain, also asked regulators to get Apple to change its warranty offering.

Read more: http://www.techcentral.ie/eu-law-for...#ixzz30PWkUmOE

Everyone had been saying how wonderful Greenpeace think Apple are when in fact they had only said they had improved.

You seem to be wanting Greenpeace in that Apple ad. Come on now, since when did Apple praise anyone but themselves?

This is pefect as my button has been broken for months and I have to use the short cut with the button on the screen which drives me crazy as it's always in the way and I have to keep moving it . And my phone is recognised with this fault so it can be fixed for free as I am out of warranty .

Good to hear and great to see an on topic post .

No - I'm just interested in knowing who actually misquoted Greenpeace.

The ad didn't.

The article you linked to, and suggested did, didn't.

So who did?

You never fail to make yourself the laughing stock of every thread you contribute too. I love the way you think you are on solid ground and watch it erode away.

The defenders of apple and their practices never fails to humiliate one of two people.

So to be clear most big phone manufacturers offer 2 years warranty except apple who provide 1. Your clueless tweaking of facts aside again, it is not difficult to understand. I expect we will see the usual backtracking nonsense from you again

How did i know you would do this!!

No one has replied to that other thread for days, but I knew you would be itching to carry it on!!

Apple (now) offer a 2 year warranty on their products. They have to bound by EU law.

I mentioned earlier (which was ignored), that apple got their arse kicked a few years back about this as they said they only had a 1 year warranty, then got people to buy applecare to cover the rest. They got a hefty fine for their troubles and of course, apple being apple tried to appeal it!!

Of course in the UK the 2 year warranty doesn't really matter since we have protection for up to 6 years in England, and 5 years from discovery in Scotland.

Apple still only offer the standard one year manufacturer's warranty on their products. They are not legally obliged to offer anymore then that.

Apple retail stores support the two year EU claim period (or up to six under the Sale of Goods Act for England). The law states that your recourse is with the retailer not the manufacturer.

Well, unless you can actually prove to me that apple products are not covered by a 2 year (or more) warranty then yes, I feel I'm on very solid ground.

Is there something wrong with you seriously!!

You have already provided a link to show they offer a 1 year warranty any warranty over a year that you 'may' get is provided by the seller. This however is covered by UK law for up to 6 years as with all goods theoretically.

Apple do not offer the same level of warranty as other manufacturers.

You now want me to disprove your claim, another ludicrous example of the apple effect, each thread becomes more embarrassing than the previous one. The need and desire to hold apple to a standard they never achieve is truly amazing and does explain why they sell so meant phones.

I never ignored you I told you they don't

http://www.apple.com/uk/support/ipho...eepwakebutton/

First off, whilst it is called 'replacement program' they seem to insist on it being broken to get the replacement.
Second, they say ". iPhone 5 models manufactured through March 2013 may be affected by this issue"

Can anyone explain the exact meaning of Apple's, likely intentionally confusing "through March 2013" ?
I already mentioned that I took it as 'anything currently out of warranty' whilst others reported it as "made March 2013 onwards".

If yours is broke "The replacement process is available in your country as of 2nd May 2014."
There is no replacement program as such, it is really just the 2 year EU warranty on a defective item.

Oh by the way, if it breaks a year after the warranty ends you are on your own mate.
"The program covers iPhone 5 models for 2 years after the first retail sale of the unit."

Therefore if yours in in the faulty batch and is currently fine I almost recommended you make it faulty !

I probably wouldn't have if it wasn't for Alan's bizarre comment about me apparently trying to confuse people.

Are you aware of anything I said in this thread that might be trying to confuse people?

So it came up from Alan's tangent about confusing people. He accused me of trying to confuse people, so I asked again about the Greenpeace thing that really had confused me. Even when I posted the quote from the article, he still tried to argue that black was white.

I'm suppose if I made a habit of posting demonstrably false stuff about anyone else in other threads, and ignoring people when called on it, you wouldn't bat an eye. And you'd be all over anyone who did.

You really are just over analysing this now.

What they are saying is very simple: some iPhone 5's manufactured up to March 2013 may be affected.

If it is, we'll change it for you.

And that's it - that's the whole story.

To argue that Apple are somehow being deceptive by saying "through March 2013" is just ludicrous.

As is arguing that although they are replacing faulty units, its not really a "replacement program as such". Exactly how pedantic do you need to be?