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giffgaff unlimited internet - Use and you may lose it ! |
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#1 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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giffgaff unlimited internet - Use and you may lose it !
Beware "unlimited" mobile internet from giffgaff. Use it and possibly lose it !
http://community.giffgaff.com/t5/New...n/m-p/12877838 "We think that most members would like to help us improve the experience on the network. For this reason, where a member is regularly behaving in a way which impacts you, we will drop them an email to let them know how a few changes could improve the data experience for the vast majority of members. This might include downloading large files overnight for example, or switching to WiFi when they’re at home or work during the day. Where members are either not able or not willing to change a behaviour which impacts the data experience on giffgaff, we have a responsibility to make the situation fairer and protect the vast majority of members. This is particularly true at giffgaff, where we have been built on the principles of fairness and mutual giving." |
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#2 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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everyone saw this coming, their network breaks every other week, and their stingy 4G allowances, you would think they would give a more generous data allowance on 4G rather than 3G.
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#3 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
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Giffgaff has cut people off completely before though, so it's not new. It rather reminds me of the classic 'First they came for.... ' poem. Giffgaff, as it has before, makes out that it's okay to single out some users, and gets support and sympathy. Hence the first comment: Quote:
Great news, this should have been done a long time ago. Even though GiffGaff will perhaps one day come after them when revising what it considers fair.
For the vast majority of us who use the service fairly, I doubt there will be much difference. |
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#4 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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This has been the case for a while. It just seems they are becoming stricter and stricter and affecting more people trying to use the product they've been sold and so it's getting some attention and they can no longer avoid speaking about their practices. Quote:
This might include downloading large files overnight for example
Or it might not, ay giffgaff? We all know their primary focus is to drive down overall data usage to keep the wholesale payments down.
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#5 |
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Forum Member
Join Date: Jan 2006
Location: Kilburn, NW London
Posts: 1,240
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Why is it allowed to advertise as "unlimited" when it is not?
I dont think I will live long enough to understand why it is allowed!! |
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#6 |
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Guest
Join Date: May 2007
Posts: 4,240
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Quote:
It rather reminds me of the classic 'First they came for.... ' poem. .
***** As a giffgaff customer I'd rather see this happen than see them go the way of Samba or Ovivo. There really is no such thing as a free lunch, and any time any business sells for a flat fee something which your supplier is charging you for by quantity, you need to do something to prevent overuse. |
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#7 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
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Quote:
I'm currently watching the BBC series on Auschwitz so I'm possibly feeling a bit touchy at the moment, but I don't think that is in *any way* relevant here. I wish people wouldn't say this sort of thing. Rant over.
I am obviously not suggesting it's on the same scale (and doubt anyone would think that), but turning a blind eye to those being cut off or restricted on data usage, as it doesn't affect you, before discovering that one day updated rules will affect you is a good example of what the poem was about. Think of all the other things in history, or going on now, where this poem is as relevant as ever. BTW, the best thing GiffGaff can do is drop the pretence about unlimited data and just offer good limits that anyone can use without problem. But then that would upset a lot more people, hence proving my point. |
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#8 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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Quote:
I'm currently watching the BBC series on Auschwitz so I'm possibly feeling a bit touchy at the moment, but I don't think that is in *any way* relevant here. I wish people wouldn't say this sort of thing. Rant over.
***** As a giffgaff customer I'd rather see this happen than see them go the way of Samba or Ovivo. There really is no such thing as a free lunch, and any time any business sells for a flat fee something which your supplier is charging you for by quantity, you need to do something to prevent overuse. In the financial for year ending 31/12/12 is reported an operating loss or £38m. |
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#9 |
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Inactive Member
Join Date: Oct 2002
Location: Glasgow
Posts: 10,276
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Limits are a fact of life with all carriers whether they are stated in the small print, part of the package or as a result of traffic management systems. The plain fact is that no UK network can realistically offer totally unlimited mobile data on any great scale due to bandwidth limitations.
Many are now waking up to the fact that networks that have high numbers of data consumers are less likely to be able to offer a reliable quality of service for the majority who want to use mobiles for data services on the move. GiffGaff and others have to address the capacity issue and it's good to read supportive comments from those who want to use mobile services in a reasonable and realistic manner. |
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#10 |
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Forum Member
Join Date: Jan 2006
Location: Kilburn, NW London
Posts: 1,240
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Quote:
Limits are a fact of life with all carriers whether they are stated in the small print, part of the package or as a result of traffic management systems. The plain fact is that no UK network can realistically offer totally unlimited mobile data on any great scale due to bandwidth limitations.
Many are now waking up to the fact that networks that have high numbers of data consumers are less likely to be able to offer a reliable quality of service for the majority who want to use mobiles for data services on the move. GiffGaff and others have to address the capacity issue and it's good to read supportive comments from those who want to use mobile services in a reasonable and realistic manner. Its either limited in some way, or its unlimited. You cant have limited unlimited, its impossible!!! ARRRRRGGHH |
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#11 |
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Guest
Join Date: May 2007
Posts: 4,240
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Quote:
giffgaff is a brand owned by o2 Telefonica so is owned by the network on which it operates and runs a different business model to Samba or Ovivo.
In the financial for year ending 31/12/12 is reported an operating loss or £38m. |
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#12 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
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Perhaps the ability to spam people with affiliate links to get new members has dried up? I doubt many people can get away with it anymore, so without doing much (or any?) advertising it can't be growing much as a network in the grand scheme of things.
Tesco and Lycamobile have each spent a lot on advertising and marketing in general. Lycamobile has been pushing 4G on the front page of Metro on and off for a while, which hits up an incredible number of people - who are all ideal candidates given that besides reading Metro, they're probably glued to their mobile. Mind you, there are always a lot of advocates of Giffgaff still on forums and I suppose the other trick is to send private messages to people who show interest, and then offer the link there. I wouldn't be surprised if that is happening on here too. |
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#13 |
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Inactive Member
Join Date: Oct 2002
Location: Glasgow
Posts: 10,276
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Quote:
So how can they possibly call it "unlimited"
Its either limited in some way, or its unlimited. You cant have limited unlimited, its impossible!!! ARRRRRGGHH One way or another that 'unlimited' data proposition is very limited because of the capacity the mobile networks have available. And it's getting used more every day! |
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#14 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Mind you, there are always a lot of advocates of Giffgaff still on forums and I suppose the other trick is to send private messages to people who show interest, and then offer the link there. I wouldn't be surprised if that is happening on here too.
![]() But yeh. As Wavejock said, Giff Gaff never did and never will offer a truly unlimited package. Only Three's One Plan offers the best "unlimited" package when compared to all the others out there. For example, Three don't even call it unlimited to start off with, it's called all you can eat. There is literally no hard limit on the amount of data you can use so you can use it as much as you want and tether as much as you want as well. Another advantage is 4G. There are traffic management restrictions in place during peak times as well which may see slow speeds but it's still 100% usable. Three's One Plan is the only truly unlimited plan on the market. No one can argue with that. |
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#15 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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Quote:
Mind you, there are always a lot of advocates of Giffgaff still on forums and I suppose the other trick is to send private messages to people who show interest, and then offer the link there. I wouldn't be surprised if that is happening on here too.
In fact some openly admit they don't use giffgaff day to day but keep a sim active just to earn payback. Pay £10 to activate a sim, make a couple of calls each quarter to meet the payback criteria and participate in the forum. Payback is paid twice yearly for community participation and can reach £360. |
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#16 |
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Inactive Member
Join Date: Oct 2002
Location: Glasgow
Posts: 10,276
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I very much doubt GiffGaff is a big loyalty money earner for many,...... It's a decent value proposition for those who can manage their own mobile issues using a website and that is reflected in the price paid by those using it. Why the attempt to discredit an attempt by a major network to offer reduced prices to those who can manage their own devices etc?
I use it as a secondary service and have found it to be reliable and good value for money. |
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#17 |
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Guest
Join Date: Jun 2006
Posts: 398
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Just activated my sim earlier today. Very easy to set up. I got the unlimited £12 for a month. The Internet connection is very slow. Took ages to download the Facebook app. But general surfing is somewhat exceptable and the Facebook app does refresh and load in a reasonable amount of time. Haven't tried iplayer yet. In all I'm a bit disappointed with the Internet speed. I have a 3 network myfi for.mu ipad and laptop and I get almost 4Mb/s where as I get bearly 300kb/s if I'm lucky on giffgaff
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#18 |
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Inactive Member
Join Date: Jan 2007
Posts: 3,286
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The problem is when people go for a bargain basement brand and expect premium service and quality...
You'd have perfectly reasonable cause to complain if you were paying £40+ a month and getting crappy service, but much less so when you're paying some of the lowest rates in the industry. As they say, you get what you pay for |
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#19 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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Quote:
I very much doubt GiffGaff is a big loyalty money earner for many,...... It's a decent value proposition for those who can manage their own mobile issues using a website and that is reflected in the price paid by those using it. Why the attempt to discredit an attempt by a major network to offer reduced prices to those who can manage their own devices etc?
I use it as a secondary service and have found it to be reliable and good value for money. |
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#20 |
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Inactive Member
Join Date: Oct 2002
Location: Glasgow
Posts: 10,276
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Quote:
You'd have perfectly reasonable cause to complain if you were paying £40+ a month and getting crappy service, but much less so when you're paying some of the lowest rates in the industry. As they say, you get what you pay for
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#21 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Quote:
I suspect many take out more in payback than they pay to giffgaff.
In fact some openly admit they don't use giffgaff day to day but keep a sim active just to earn payback. Pay £10 to activate a sim, make a couple of calls each quarter to meet the payback criteria and participate in the forum. Payback is paid twice yearly for community participation and can reach £360. giffgaff will take action against any members spamming links if they receive reports of spam. |
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#22 |
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Forum Member
Join Date: Mar 2009
Posts: 14,545
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Quote:
GiffGaff is not a premium brand and targets 'value for money' customers who don't require support. If as many on this forum can work things out for themselves it can provide a decent level of service for the cost.
I have heard that their 3G customers have been complaining of slow speeds not experienced when compared to direct O2 connections, so maybe giffgaff needs some network links boosting or some more server capacity or whatever. |
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