Three UK VoIP WiFi App (like O2's TuGo App)?

The Sack · 24-05-2014, 11:03

Quote:

Three do offer them based on certain conditions though, you have to be on a contract excluding the 1 month and your signal level has to be poor.

The network you choose it up to you or your sister, different networks all have the pros and cons. Three's 3G/4G data geographical coverage is 30% better across the country than the likes of O2 & Vodafone, away from geographical coverage the Three's population coverage of 3G/4G is 98%, which again is much higher.

A basic signal or 1 or 2 bars is usually ok for calls and texts, and most people have wifi at home for data. You'll need wifi for the TuGo style app and you'll need an internet connection for the femtocell as well.

You seem to be ignoring the fact the i offered to pay for the device, i didn't request it for free and therefore shouldn't need to be on a lengthy contract to subside the product.

If the app uses your existing SMS app of choice then it wont be a bad alternative i guess but if it is going to be fragmenting messages over different apps then its just complicating matters. VOIP calling on the BT Smarttalk app is extremely flaky and results in many "are you there, hello, hello, are you there" conversations (this was over connections ranging from 5Mbit to 16Mbit), lets hope the Three app is much better.

To be fair given the fact you think i have a sister i think i can safely say you have not read my posts in this thread, had you, you would have seen we have to place our phones in a sweet spot to get a signal downstairs and you get zero signal about 75% of the time, a constant 1 bar indicated on the phone would be more than welcome, although to be fair upstairs there are zero problems, the service is great (but I'm not resorting to living upstairs).

Not bothered about data coverage at home i get a rock solid 75Mbit down 19Mbit up on my broadband, even via WiFi on my Nexus 5.

joeluken · 24-05-2014, 11:06

Interesting article about network data performance published in Fed 2014. I certainly wouldn't want to depend on o2 for data using this route.

http://www.youtube.com/watch?v=1dBnC...ature=youtu.be

wavejockglw · 24-05-2014, 11:25

Quote:

Originally Posted by joeluken

Interesting article about network data performance published in Fed 2014. I certainly wouldn't want to depend on o2 for data using this route.

http://www.youtube.com/watch?v=1dBnC...ature=youtu.be

A point to note if you do a lot of long distance commuting between cities but for most the big issue for the average user is what the network performance is like around their own home area and root metrics have done a lot of research into coverage in cities and towns across the UK.

Worth checking out the latest root scores for your home location here:

http://www.rootmetrics.com/uk/

dangetti · 24-05-2014, 11:40

Is this the same RootMetrics who are in partnership with EE?

moox · 24-05-2014, 11:45

Quote:

Originally Posted by wavejockglw

3's 4G coverage is nowhere close to that of Vodafone or O2's presently.

Vodafone and O2's 3G coverage is nowhere close to that of 3 or EE's presently.

wavejockglw · 24-05-2014, 11:47

Quote:

Originally Posted by dangetti

Is this the same RootMetrics who are in partnership with EE?

Are they? Not so long ago some posted Root Metric's surveys very promptly when another network was getting favourable results.

I have no idea what relationship Root Metrics have with any network but if there is some arrangement to favour one particular company some evidence would be appreciated to clarify the validity of the published scores.

moox · 24-05-2014, 11:48

Quote:

Originally Posted by Thine Wonk

It is based around the fact that if they sell the device to you, there is also a cost of managing and adding capacity to the back end servers that the device connects to, as well as an increase in support overhead in dealing with another device that you might need support with, will need replacing if it breaks etc.

The Tugo style app is on the way anyway, so hang in there for a bit until it's available.

Vodafone seem happy enough to just sell anyone a box if they're willing to pay. 3 could do the same, especially as OP mentioned that he'd be willing to pay.

Quote:

Originally Posted by The Sack

you would have seen we have to place our phones in a sweet spot to get a signal downstairs and you get zero signal about 75% of the time

Did they say "you need to be on a 12 month contract"? Perhaps mention that you'd be willing to commit to one if the box sorts out the problem. In my case they "checked the signal" first before asking me to do it. (and if they do this, remember to put your phone in the worst possible spot)

wavejockglw · 24-05-2014, 11:50

I agree. if the customer wants to buy a box, why not just sell him one? Should not be an issue unless they are heavily subsidised and loose the company money when supplied.

joeluken · 24-05-2014, 11:53

Quote:

Originally Posted by wavejockglw

A point to note if you do a lot of long distance commuting between cities but for most the big issue for the average user is what the network performance is like around their own home area and root metrics have done a lot of research into coverage in cities and towns across the UK.

Worth checking out the latest root scores for your home location here:

http://www.rootmetrics.com/uk/

In my household we currently have o2, Vodafone and Three allowing first hand comparison at home and in the city. Fortunately, the o2 contract ends in a few months and we won't be renewing based on our experience.

I've used the following rootmertrics site to compare -

http://webcoveragemap.rootmetrics.com/uk/

wavejockglw · 24-05-2014, 11:58

Quote:

Originally Posted by joeluken

In my household we currently have o2, Vodafone and Three allowing first hand comparison at home and in the city. Fortunately, the o2 contract ends in a few months and we won't be renewing based on our experience.

I've used the following rootmertrics site to compare -

http://webcoveragemap.rootmetrics.com/uk/

You can't get better than first hand experience but as has been stated many times there are considerable differences from area to area. The new Root Metrics reports have a mixed range of results for 2nd 3rd and 4th place in each area so personal evaluation has to be the best way to determine the best performing network for your own needs.

joeluken · 24-05-2014, 12:25

Quote:

Originally Posted by wavejockglw

You can't get better than first hand experience.

I agree and it's been interesting to compare first hand when we've travelled around England.

The Sack · 24-05-2014, 13:38

Quote:

Originally Posted by moox

Did they say "you need to be on a 12 month contract"? Perhaps mention that you'd be willing to commit to one if the box sorts out the problem. In my case they "checked the signal" first before asking me to do it. (and if they do this, remember to put your phone in the worst possible spot)

They didnt give me chance mate, all i got was your are on a one month SIM only deal and therefore not eligible.

The Sack · 09-06-2014, 15:03

Any news on the WiFi app because Three couldn't give a monkeys uncle that the signal is crap in my house, their checker says its good outdoor coverage and that unfortunately is good enough for them, anything i say seems to be simply discarded.

jonmorris · 09-06-2014, 15:06

Have you tried to threaten that you'll leave? Three could - in theory - see how many failed/dropped calls you have to back up your claim that the signal is crap, but I guess a call centre won't have that data.

Everything should be clearer at the start of July I think.

jabbamk1 · 09-06-2014, 15:48

Quote:

Originally Posted by The Sack

Any news on the WiFi app because Three couldn't give a monkeys uncle that the signal is crap in my house, their checker says its good outdoor coverage and that unfortunately is good enough for them, anything i say seems to be simply discarded.

The reason is due to being on a one month sim only. Its always been a struggle to get one if not on a 24/12 month contract.

The Sack · 09-06-2014, 16:44

Quote:

Originally Posted by jabbamk1

The reason is due to being on a one month sim only. Its always been a struggle to get one if not on a 24/12 month contract.

For the love of god, IM WILLING TO BUY IT!

The Sack · 09-06-2014, 16:47

Quote:

Originally Posted by jonmorris

Have you tried to threaten that you'll leave? Three could - in theory - see how many failed/dropped calls you have to back up your claim that the signal is crap, but I guess a call centre won't have that data.

Everything should be clearer at the start of July I think.

It hard to tell how many calls you have missed when there isnt a signal to get them to start with, on my battery stats my phone is spending about 50% of the time without a signal

Im not begging them, they either want my money or they dont mate so ill give them another month and if this app isnt out ill look elsewhere, ill even go to GiffGaff then at least i'll be able to text with a slightly better chance of them working.

jonmorris · 09-06-2014, 16:54

I am sure Three has a range of methods to determine whether you're 'telling the truth', such as losing signal without powering down and so on - but they won't likely do that.

I fully appreciate your frustration. It's mad that you can't just buy one on the web site! After all, you will know better than Three what signal is like in your home, and no computer predications can know better.

I have little to no signal in some parts of the house, downstairs. Go upstairs and you'd never know... and if I go into the loft then I get a noticeable speed increase (except it's dark and freezing or boiling up there).

jabbamk1 · 09-06-2014, 17:32

Quote:

Originally Posted by The Sack

For the love of god, IM WILLING TO BUY IT!

Doesn't mean anything mate, Like I said it's something that's up to Three's discretion. Chances are you're going to need a 12 month contract though.

Thine Wonk · 09-06-2014, 18:48

Quote:

Originally Posted by jonmorris

I am sure Three has a range of methods to determine whether you're 'telling the truth', such as losing signal without powering down and so on - but they won't likely do that.

I fully appreciate your frustration. It's mad that you can't just buy one on the web site! After all, you will know better than Three what signal is like in your home, and no computer predications can know better.

I have little to no signal in some parts of the house, downstairs. Go upstairs and you'd never know... and if I go into the loft then I get a noticeable speed increase (except it's dark and freezing or boiling up there).

I'm sure they can as Orange used to credit you for dropped calls if you remember, so the network must be able to tell.

wavejockglw · 09-06-2014, 19:02

Quote:

Originally Posted by The Sack

It hard to tell how many calls you have missed when there isnt a signal to get them to start with, on my battery stats my phone is spending about 50% of the time without a signal

If you are having as much difficulty and require a picocell perhaps a better alternative might be to select an alternative network that has stable and reliable coverage at your home location.

It has always been an issue for me that a customer should have to pay for a home broadband connection and attach a box so that they can use a mobile phone which they would also have to pay for! Maybe if the mobile provider offered a home broadband discount that would be worth considering but why should a customer pay full price for one service to make good another which is poor? That applies to all mobile networks and not just the one in question.

The usual advice applies...... get some feedback from others about what works well and test the most attractive option with a free PAYG SIM. There are loads of one month SIM deals and many have recently been refreshed so a good time to explore what is on offer. Happy hunting and hopefully you can enjoy a reliable mobile service that does not depend on having to provide a broadband connection for home coverage.

PaoloD · 09-06-2014, 19:34

If you've got an iPhone 4S or newer model, iOS 8 (public release Sept/Oct) will have wifi calling... here's hoping Three UK support this feature! Anyone in the know heard anything about this?

jabbamk1 · 09-06-2014, 19:41

Quote:

Originally Posted by PaoloD

If you've got an iPhone 4S or newer model, iOS 8 (public release Sept/Oct) will have wifi calling... here's hoping Three UK support this feature! Anyone in the know heard anything about this?

They'll support voice over wi-fi before then.

blueacid · 09-06-2014, 23:24

Quote:

Originally Posted by wavejockglw

If you are having as much difficulty and require a picocell perhaps a better alternative might be to select an alternative network that has stable and reliable coverage at your home location.

It has always been an issue for me that a customer should have to pay for a home broadband connection and attach a box so that they can use a mobile phone which they would also have to pay for! Maybe if the mobile provider offered a home broadband discount that would be worth considering but why should a customer pay full price for one service to make good another which is poor? That applies to all mobile networks and not just the one in question.

The usual advice applies...... get some feedback from others about what works well and test the most attractive option with a free PAYG SIM. There are loads of one month SIM deals and many have recently been refreshed so a good time to explore what is on offer. Happy hunting and hopefully you can enjoy a reliable mobile service that does not depend on having to provide a broadband connection for home coverage.

I respectfully disagree. The purpose of the mobile phone is to be mobile. When I'm out, The give me a service with which I am very happy. Loads of high speed data, HD voice etc. At home my wifi covers data use on the phone, but in my house all 3g service seems to be bad. So a free signal box later and I'm sorted. Total electricity cost? About a quid for two years.. But I saved way more than that going with Three in the first instance so I'm indifferent.
"Ah but you are paying twice!", well let's see. SMS uses such little data as to be a rounding error, voice uses around 1MB/minute give or take (equivalent to streaming radio, which passes the sanity test too) and data is handled by WiFi.

So my costs and the 'burden' of this device are minimal, but they mean I enjoy a good service at home. I use about 5GB of mobile data per month so my alternative is giffgaff. I'll take the home signal box!

As for The Sack, try calling back and offering to contract for 12 months for them to reconsider? I suppose you could weigh up any extra spend against the money you were willing to spend on buying the box up front...?

hybridtheory · 10-06-2014, 07:02

Quote:

Originally Posted by jonmorris

Have you tried to threaten that you'll leave? Three could - in theory - see how many failed/dropped calls you have to back up your claim that the signal is crap, but I guess a call centre won't have that data.

Everything should be clearer at the start of July I think.

Quote:

Originally Posted by jabbamk1

They'll support voice over wi-fi before then.

Hi

I can't wait that long, all this teasing is too much

lol.

Thanks

Baz

24-05-2014, 11:03	#26
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Quote: Originally Posted by Thine Wonk Three do offer them based on certain conditions though, you have to be on a contract excluding the 1 month and your signal level has to be poor. The network you choose it up to you or your sister, different networks all have the pros and cons. Three's 3G/4G data geographical coverage is 30% better across the country than the likes of O2 & Vodafone, away from geographical coverage the Three's population coverage of 3G/4G is 98%, which again is much higher. A basic signal or 1 or 2 bars is usually ok for calls and texts, and most people have wifi at home for data. You'll need wifi for the TuGo style app and you'll need an internet connection for the femtocell as well. You seem to be ignoring the fact the i offered to pay for the device, i didn't request it for free and therefore shouldn't need to be on a lengthy contract to subside the product. If the app uses your existing SMS app of choice then it wont be a bad alternative i guess but if it is going to be fragmenting messages over different apps then its just complicating matters. VOIP calling on the BT Smarttalk app is extremely flaky and results in many "are you there, hello, hello, are you there" conversations (this was over connections ranging from 5Mbit to 16Mbit), lets hope the Three app is much better. To be fair given the fact you think i have a sister i think i can safely say you have not read my posts in this thread, had you, you would have seen we have to place our phones in a sweet spot to get a signal downstairs and you get zero signal about 75% of the time, a constant 1 bar indicated on the phone would be more than welcome, although to be fair upstairs there are zero problems, the service is great (but I'm not resorting to living upstairs). Not bothered about data coverage at home i get a rock solid 75Mbit down 19Mbit up on my broadband, even via WiFi on my Nexus 5.

24-05-2014, 11:06	#27
joeluken Forum Member Join Date: Feb 2014 Posts: 248	Interesting article about network data performance published in Fed 2014. I certainly wouldn't want to depend on o2 for data using this route. http://www.youtube.com/watch?v=1dBnC...ature=youtu.be

24-05-2014, 11:25	#28
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Quote: Originally Posted by joeluken Interesting article about network data performance published in Fed 2014. I certainly wouldn't want to depend on o2 for data using this route. http://www.youtube.com/watch?v=1dBnC...ature=youtu.be A point to note if you do a lot of long distance commuting between cities but for most the big issue for the average user is what the network performance is like around their own home area and root metrics have done a lot of research into coverage in cities and towns across the UK. Worth checking out the latest root scores for your home location here: http://www.rootmetrics.com/uk/

24-05-2014, 11:40	#29
dangetti Forum Member Join Date: Apr 2008 Posts: 289	Is this the same RootMetrics who are in partnership with EE?

24-05-2014, 11:45	#30
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by wavejockglw 3's 4G coverage is nowhere close to that of Vodafone or O2's presently. Vodafone and O2's 3G coverage is nowhere close to that of 3 or EE's presently.

24-05-2014, 11:47	#31
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Quote: Originally Posted by dangetti Is this the same RootMetrics who are in partnership with EE? Are they? Not so long ago some posted Root Metric's surveys very promptly when another network was getting favourable results. I have no idea what relationship Root Metrics have with any network but if there is some arrangement to favour one particular company some evidence would be appreciated to clarify the validity of the published scores.

24-05-2014, 11:48	#32
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Thine Wonk It is based around the fact that if they sell the device to you, there is also a cost of managing and adding capacity to the back end servers that the device connects to, as well as an increase in support overhead in dealing with another device that you might need support with, will need replacing if it breaks etc. The Tugo style app is on the way anyway, so hang in there for a bit until it's available. Vodafone seem happy enough to just sell anyone a box if they're willing to pay. 3 could do the same, especially as OP mentioned that he'd be willing to pay. Quote: Originally Posted by The Sack you would have seen we have to place our phones in a sweet spot to get a signal downstairs and you get zero signal about 75% of the time Did they say "you need to be on a 12 month contract"? Perhaps mention that you'd be willing to commit to one if the box sorts out the problem. In my case they "checked the signal" first before asking me to do it. (and if they do this, remember to put your phone in the worst possible spot)

24-05-2014, 11:50	#33
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	I agree. if the customer wants to buy a box, why not just sell him one? Should not be an issue unless they are heavily subsidised and loose the company money when supplied.

24-05-2014, 11:53	#34
joeluken Forum Member Join Date: Feb 2014 Posts: 248	Quote: Originally Posted by wavejockglw A point to note if you do a lot of long distance commuting between cities but for most the big issue for the average user is what the network performance is like around their own home area and root metrics have done a lot of research into coverage in cities and towns across the UK. Worth checking out the latest root scores for your home location here: http://www.rootmetrics.com/uk/ In my household we currently have o2, Vodafone and Three allowing first hand comparison at home and in the city. Fortunately, the o2 contract ends in a few months and we won't be renewing based on our experience. I've used the following rootmertrics site to compare - http://webcoveragemap.rootmetrics.com/uk/

24-05-2014, 11:58	#35
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Quote: Originally Posted by joeluken In my household we currently have o2, Vodafone and Three allowing first hand comparison at home and in the city. Fortunately, the o2 contract ends in a few months and we won't be renewing based on our experience. I've used the following rootmertrics site to compare - http://webcoveragemap.rootmetrics.com/uk/ You can't get better than first hand experience but as has been stated many times there are considerable differences from area to area. The new Root Metrics reports have a mixed range of results for 2nd 3rd and 4th place in each area so personal evaluation has to be the best way to determine the best performing network for your own needs.

24-05-2014, 12:25	#36
joeluken Forum Member Join Date: Feb 2014 Posts: 248	Quote: Originally Posted by wavejockglw You can't get better than first hand experience. I agree and it's been interesting to compare first hand when we've travelled around England.

24-05-2014, 13:38	#37
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Quote: Originally Posted by moox Did they say "you need to be on a 12 month contract"? Perhaps mention that you'd be willing to commit to one if the box sorts out the problem. In my case they "checked the signal" first before asking me to do it. (and if they do this, remember to put your phone in the worst possible spot) They didnt give me chance mate, all i got was your are on a one month SIM only deal and therefore not eligible.

09-06-2014, 15:03	#38
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Any news on the WiFi app because Three couldn't give a monkeys uncle that the signal is crap in my house, their checker says its good outdoor coverage and that unfortunately is good enough for them, anything i say seems to be simply discarded.

09-06-2014, 15:06	#39
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Have you tried to threaten that you'll leave? Three could - in theory - see how many failed/dropped calls you have to back up your claim that the signal is crap, but I guess a call centre won't have that data. Everything should be clearer at the start of July I think.

09-06-2014, 15:48	#40
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by The Sack Any news on the WiFi app because Three couldn't give a monkeys uncle that the signal is crap in my house, their checker says its good outdoor coverage and that unfortunately is good enough for them, anything i say seems to be simply discarded. The reason is due to being on a one month sim only. Its always been a struggle to get one if not on a 24/12 month contract.

09-06-2014, 16:44	#41
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Quote: Originally Posted by jabbamk1 The reason is due to being on a one month sim only. Its always been a struggle to get one if not on a 24/12 month contract. For the love of god, IM WILLING TO BUY IT!

09-06-2014, 16:47	#42
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Quote: Originally Posted by jonmorris Have you tried to threaten that you'll leave? Three could - in theory - see how many failed/dropped calls you have to back up your claim that the signal is crap, but I guess a call centre won't have that data. Everything should be clearer at the start of July I think. It hard to tell how many calls you have missed when there isnt a signal to get them to start with, on my battery stats my phone is spending about 50% of the time without a signal Im not begging them, they either want my money or they dont mate so ill give them another month and if this app isnt out ill look elsewhere, ill even go to GiffGaff then at least i'll be able to text with a slightly better chance of them working.

09-06-2014, 16:54	#43
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	I am sure Three has a range of methods to determine whether you're 'telling the truth', such as losing signal without powering down and so on - but they won't likely do that. I fully appreciate your frustration. It's mad that you can't just buy one on the web site! After all, you will know better than Three what signal is like in your home, and no computer predications can know better. I have little to no signal in some parts of the house, downstairs. Go upstairs and you'd never know... and if I go into the loft then I get a noticeable speed increase (except it's dark and freezing or boiling up there).

09-06-2014, 17:32	#44
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by The Sack For the love of god, IM WILLING TO BUY IT! Doesn't mean anything mate, Like I said it's something that's up to Three's discretion. Chances are you're going to need a 12 month contract though.

09-06-2014, 18:48	#45
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by jonmorris I am sure Three has a range of methods to determine whether you're 'telling the truth', such as losing signal without powering down and so on - but they won't likely do that. I fully appreciate your frustration. It's mad that you can't just buy one on the web site! After all, you will know better than Three what signal is like in your home, and no computer predications can know better. I have little to no signal in some parts of the house, downstairs. Go upstairs and you'd never know... and if I go into the loft then I get a noticeable speed increase (except it's dark and freezing or boiling up there). I'm sure they can as Orange used to credit you for dropped calls if you remember, so the network must be able to tell.

09-06-2014, 19:02	#46
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Quote: Originally Posted by The Sack It hard to tell how many calls you have missed when there isnt a signal to get them to start with, on my battery stats my phone is spending about 50% of the time without a signal If you are having as much difficulty and require a picocell perhaps a better alternative might be to select an alternative network that has stable and reliable coverage at your home location. It has always been an issue for me that a customer should have to pay for a home broadband connection and attach a box so that they can use a mobile phone which they would also have to pay for! Maybe if the mobile provider offered a home broadband discount that would be worth considering but why should a customer pay full price for one service to make good another which is poor? That applies to all mobile networks and not just the one in question. The usual advice applies...... get some feedback from others about what works well and test the most attractive option with a free PAYG SIM. There are loads of one month SIM deals and many have recently been refreshed so a good time to explore what is on offer. Happy hunting and hopefully you can enjoy a reliable mobile service that does not depend on having to provide a broadband connection for home coverage.

DS Forums

Three UK VoIP WiFi App (like O2's TuGo App)?

09-06-2014, 19:34	#47
PaoloD Forum Member Join Date: Mar 2014 Posts: 16	If you've got an iPhone 4S or newer model, iOS 8 (public release Sept/Oct) will have wifi calling... here's hoping Three UK support this feature! Anyone in the know heard anything about this?

09-06-2014, 19:41	#48
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by PaoloD If you've got an iPhone 4S or newer model, iOS 8 (public release Sept/Oct) will have wifi calling... here's hoping Three UK support this feature! Anyone in the know heard anything about this? They'll support voice over wi-fi before then.

09-06-2014, 23:24	#49
blueacid Forum Member Join Date: Feb 2008 Posts: 1,536	Quote: Originally Posted by wavejockglw If you are having as much difficulty and require a picocell perhaps a better alternative might be to select an alternative network that has stable and reliable coverage at your home location. It has always been an issue for me that a customer should have to pay for a home broadband connection and attach a box so that they can use a mobile phone which they would also have to pay for! Maybe if the mobile provider offered a home broadband discount that would be worth considering but why should a customer pay full price for one service to make good another which is poor? That applies to all mobile networks and not just the one in question. The usual advice applies...... get some feedback from others about what works well and test the most attractive option with a free PAYG SIM. There are loads of one month SIM deals and many have recently been refreshed so a good time to explore what is on offer. Happy hunting and hopefully you can enjoy a reliable mobile service that does not depend on having to provide a broadband connection for home coverage. I respectfully disagree. The purpose of the mobile phone is to be mobile. When I'm out, The give me a service with which I am very happy. Loads of high speed data, HD voice etc. At home my wifi covers data use on the phone, but in my house all 3g service seems to be bad. So a free signal box later and I'm sorted. Total electricity cost? About a quid for two years.. But I saved way more than that going with Three in the first instance so I'm indifferent. "Ah but you are paying twice!", well let's see. SMS uses such little data as to be a rounding error, voice uses around 1MB/minute give or take (equivalent to streaming radio, which passes the sanity test too) and data is handled by WiFi. So my costs and the 'burden' of this device are minimal, but they mean I enjoy a good service at home. I use about 5GB of mobile data per month so my alternative is giffgaff. I'll take the home signal box! As for The Sack, try calling back and offering to contract for 12 months for them to reconsider? I suppose you could weigh up any extra spend against the money you were willing to spend on buying the box up front...?

10-06-2014, 07:02	#50
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Quote: Originally Posted by jonmorris Have you tried to threaten that you'll leave? Three could - in theory - see how many failed/dropped calls you have to back up your claim that the signal is crap, but I guess a call centre won't have that data. Everything should be clearer at the start of July I think. Quote: Originally Posted by jabbamk1 They'll support voice over wi-fi before then. Hi I can't wait that long, all this teasing is too much lol. Thanks Baz