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Problem with opening downloaded apps.
Mollybe
20-05-2014
Hi

I am fairly new to the whole tablet scene so please be gentle with me.

I recently bought a Samsung Galaxy tablet and downloaded some games apps from Google play store.

They were working fine until today and now some of the games won't load. When I try to open them I get a black screen and then it just returns to my desktop and yet others are working fine.

I have also noticed that daily updates have stopped (they give bonus coins every day)

They are all free games so no payment issue.

I have tried uninstalling and reinstalling. I have made sure that the daily updates box is checked and cleared the cache and still they won't open

Can anyone help please I was really enjoying playing these games.
c4rv
20-05-2014
Originally Posted by Mollybe:
“Hi

I am fairly new to the whole tablet scene so please be gentle with me.

I recently bought a Samsung Galaxy tablet and downloaded some games apps from Google play store.

They were working fine until today and now some of the games won't load. When I try to open them I get a black screen and then it just returns to my desktop and yet others are working fine.

I have also noticed that daily updates have stopped (they give bonus coins every day)

They are all free games so no payment issue.

I have tried uninstalling and reinstalling. I have made sure that the daily updates box is checked and cleared the cache and still they won't open

Can anyone help please I was really enjoying playing these games.”

any game in particular ?
killjoy
20-05-2014
Has your OS updated? ~ for example if you have updated to 4.4 you will have lost Flash support.
Mollybe
21-05-2014
I don't know..I have only had the tablet for about 6 weeks. I did an update the other day but the problem started before then
nvingo
21-05-2014
As asked earlier, what was the game?
Have a look at the game's details on the Google Play Store. That should tell you whether you have the latest update, and what date that was released. If you have the current version and its date is when your problem started, alert the developer.

My son's favourite game (Hungry Shark) stopped working on his tablet (Archos Cobalt 80) with an update in December - the display was permanently black although the in game audio could be heard. Another update about a week ago and its all working properly.
Mollybe
21-05-2014
There isn't just one game not working there are quite a few and they are from different developers. A few of the games are from Zentertain and I have emailed them but they have not replied. I have also tried the games on my old tablet and they work.
c4rv
21-05-2014
Originally Posted by Mollybe:
“There isn't just one game not working there are quite a few and they are from different developers. A few of the games are from Zentertain and I have emailed them but they have not replied. I have also tried the games on my old tablet and they work.”

Can you give an example of one of the games from zentertain that you are now having a problem with.
Mollybe
21-05-2014
Vegas slots, Slots Oz among others.
Mollybe
03-06-2014
Hi again,

Well, I couldn't get the games to work even after resetting and downloading them again.

I contacted where I got it from and they replaced it with a new one.

I downloaded the games onto the new tablet and it was great for a few days and now the same thing is happening again. The same games will just not open.

I have googled everything I can think of trying to find out if anyone else has the same problem but no joy.

I have emailed Zentertain but they haven't replied.

Has anyone got any more suggestions I can try please, its bugging me now.
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