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Vodafone raises monthly bills by up to 10% (You can leave without penalty) |
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#1 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,259
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Vodafone raises monthly bills by up to 10% (You can leave without penalty)
Vodafone are feeling skint due to changes to roaming charges so to combat this they are raising prices by 10%
![]() The good news is you can leave without penalty if you write to them before the 28th June if it doesn't "get lost in the post" ![]() Mobile operator Vodafone has announced price increases that could add more than 10% to UK customers' monthly bills if they stray beyond their monthly allowance. The company has said that customers can leave their contracts without charge should they wish. Customers who wish to leave must write to Vodafone before prices are raised on 28 June, the company said. The move comes as Vodafone announced reduced European roaming prices. "We really hope you decide to stay with us, but as these changes have increased your monthly bill by more than 10%, you can end your agreement without charge," Vodafone said. A standard UK call will increase by 5p per minute to 45p, but the cost of a European call will fall by just under 6p per minute to 18.7p. http://www.bbc.co.uk/news/business-27523813 |
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#2 |
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Forum Member
Join Date: Mar 2013
Posts: 4,249
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Wow they are risking a lot with that. Honestly confused why they deciding to raise the out of charges standard UK calls most on Vodafone have unlimited calls anyway.
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#3 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Didn't Vodafone announce that they weren't going to increase prices anymore....
I know they meant tariff price and not out of allowance price but still.... |
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#4 |
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Join Date: Jul 2005
Posts: 462
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Are there any more details about this anywhere, i.e does this apply to anyone even if i signed up for a 24 month contract with vodafone last week would this apply to me, and would that mean that i got to keep the phone for free?
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#5 |
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Forum Member
Join Date: Aug 2013
Posts: 100
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Quote:
Are there any more details about this anywhere, i.e does this apply to anyone even if i signed up for a 24 month contract with vodafone last week would this apply to me, and would that mean that i got to keep the phone for free?
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#6 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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Very miss leading thread title but seeing the OP I'm sure it's done on purpose.
Monthly fees are not going up at all. Out of bundle non recurring prices are. |
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#7 |
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Guest
Join Date: Jan 2014
Posts: 572
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Quote:
Are there any more details about this anywhere, i.e does this apply to anyone even if i signed up for a 24 month contract with vodafone last week would this apply to me, and would that mean that i got to keep the phone for free?
If Vodafone had announced increases over RPI on your line rental, then you could've exited your agreement early. |
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#8 |
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Join Date: Mar 2002
Location: In the future....
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Quote:
Very miss leading thread title but seeing the OP I'm sure it's done on purpose.
Monthly fees are not going up at all. Out of bundle non recurring prices are.
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#9 |
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Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Very miss leading thread title but seeing the OP I'm sure it's done on purpose.
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#10 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,259
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Vodafone Website:
Changes to our pricing From 28 June 2014 we’ll be making some changes to our pricing. These changes will happen automatically so you won’t need to do anything. Please read this page for details on what these changes are and how they’ll affect you. We really hope you decide to stay with us, but as these changes have increased your monthly bill by more than 10%, you can end your agreement without charge. If you decide to do this, please write to us before 28 June 2014 at Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN. Changes to roaming charges in EU-regulated countries From 1 July 2014 you can use your phone in Europe for less because we’re reducing the rates you’ll pay to make calls, send texts and use data. So you can keep in touch with home and worry less about costs when using your phone abroad. Our new standard rates will apply from 1 July 2014: http://www.vodafone.co.uk/campaigns/...d=rdr-14067-07 |
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#11 |
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Forum Member
Join Date: Sep 2007
Location: Leeds
Posts: 2,477
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I just can't see why are putting up call charges out side of plans mins & texts when they have potts of money now with the sell off with Verizon, The have dropped roaming charges in the EU to £2 a day instead of £3 from July ? All mobile networks in the EU have to get rid off roaming costs by the end of next year. http://www.vodafone.co.uk/campaigns/...zjujthumnthqs1
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#12 |
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Inactive Member
Join Date: Jan 2003
Posts: 43,524
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Quote:
Vodafone are feeling skint due to changes to roaming charges so to combat this they are raising prices by 10%
![]() The good news is you can leave without penalty if you write to them before the 28th June if it doesn't "get lost in the post" ![]() Mobile operator Vodafone has announced price increases that could add more than 10% to UK customers' monthly bills if they stray beyond their monthly allowance. The company has said that customers can leave their contracts without charge should they wish. Customers who wish to leave must write to Vodafone before prices are raised on 28 June, the company said. The move comes as Vodafone announced reduced European roaming prices. "We really hope you decide to stay with us, but as these changes have increased your monthly bill by more than 10%, you can end your agreement without charge," Vodafone said. A standard UK call will increase by 5p per minute to 45p, but the cost of a European call will fall by just under 6p per minute to 18.7p. http://www.bbc.co.uk/news/business-27523813 the mind boggles as to what you though you were going to achieve by that. |
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#13 |
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Forum Member
Join Date: Nov 2006
Location: Scotland
Posts: 420
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Has anyone had this text that Vodafone says customers entitled to leave will get?
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#14 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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What they are saying is the EU roaming rates hit the next cap on June 1st, so no network can charge more than the cap rate according to the EU (link).
Vodafone have put all their other prices up. Data usage outside allowance has gone up Was £6 for 250MB now £6.50 for 250MB Calls per minute was 40p now 45p 0845 & 0870 was 14p now 20.4p Calls to 118 directory services were £2.25 to £3.75 now a staggering £5.00 per minute |
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#15 |
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Forum Member
Join Date: Apr 2014
Posts: 6
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Misleading Post.
The information in the original post in incorrect, seems they just cut and pasted the headlines without including the conditions.
It should have been stated that only those affected by the price increases will be allowed to leave without penalty. Vodafone will identify those affected by looking at which customers have made regular, out of allowance calls, over the past three months. You cannot just write to Vodafone and ask to leave unless Vodafone have informed you that you have the option. |
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#16 |
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Forum Member
Join Date: Apr 2014
Posts: 6
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Misleading people again.
Quote:
Vodafone Website:
Changes to our pricing From 28 June 2014 we’ll be making some changes to our pricing. These changes will happen automatically so you won’t need to do anything. Please read this page for details on what these changes are and how they’ll affect you. We really hope you decide to stay with us, but as these changes have increased your monthly bill by more than 10%, you can end your agreement without charge. If you decide to do this, please write to us before 28 June 2014 at Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN. Changes to roaming charges in EU-regulated countries From 1 July 2014 you can use your phone in Europe for less because we’re reducing the rates you’ll pay to make calls, send texts and use data. So you can keep in touch with home and worry less about costs when using your phone abroad. Our new standard rates will apply from 1 July 2014: http://www.vodafone.co.uk/campaigns/...d=rdr-14067-07 Changes to our pricing This page applies only to people who received a text from us directing them here. You have the right to cancel only if you received such a message directly from us. From 28 June 2014 we’ll be making some changes to our pricing. These changes will happen automatically so you won’t need to do anything. Please read this page for details on what these changes are and how they’ll affect you. We really hope you decide to stay with us, but as these changes have increased your monthly bill by more than 10%, you can end your agreement without charge. If you decide to do this, please write to us before 28 June 2014 at Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN. |
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#17 |
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Forum Member
Join Date: Apr 2014
Posts: 6
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Everything Goes
Do you see the sentence I made bold that you conveniently missed out from your post.
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#18 |
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Forum Member
Join Date: Apr 2014
Posts: 6
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From BBC Link.
Mobile operator Vodafone has announced price increases that could add 10% to monthly bills. The amount charged on usage beyond a customer's allowance will rise, but contracts themselves will not change. Vodafone will estimate how much bills will rise based on a three month profile of each customer's bill. It will then warn customers if their bills are to rise above 10% and give them the right to leave the contract without charge. But the company says if they wish to do so, they must write to Vodafone before prices are raised on 28 June. |
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#19 |
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Forum Member
Join Date: May 2012
Location: South Wales (Brecon Beacons)
Posts: 490
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I think it's stupidly crazy for it to be cheeper to phone from abroad at 18p a min rather than your own country on your own network at 45p a min.
Even though it's out of plan costs |
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#20 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,259
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Vodafone have decided to limit it to certain customers then that is up to them. They may get legal challenges or Ofcom may intervene which is possible. Ofcom are certainly keeping an eye on theses things.
6. These are the prices for services that fall outside of the relevant core (usually monthly) subscription, and which are billed only when such services are used by the customer. Although the Guidance Ofcom is issuing today does not apply to non-subscription prices, any increases to these prices will still remain subject to Ofcom’s General Conditions (including General Condition 9.6) and the relevant consumer legislation. Ofcom will monitor complaints about any increases to non-subscription charges and may review its position if new evidence of consumer harm comes to light. http://consumers.ofcom.org.uk/2013/1...t-price-rises/ |
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#21 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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I'd be amazed if any more than single digit % of people go outside allowances on a regular basis.
Which mean hardly anyone will see a price increase on Vodafone. Shame the same can't be said of EE or O2 who will increase line rental charges for all customers. |
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#22 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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Quote:
What they are saying is the EU roaming rates hit the next cap on June 1st, so no network can charge more than the cap rate according to the EU (link).
Vodafone have put all their other prices up. Data usage outside allowance has gone up Was £6 for 250MB now £6.50 for 250MB Calls per minute was 40p now 45p 0845 & 0870 was 14p now 20.4p Calls to 118 directory services were £2.25 to £3.75 now a staggering £5.00 per minute 118 calls to 118 881 are 85p. But I guess that little nugget did not fit your agenda. |
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#23 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
Oh look another anti vodafone poster missing out keys facts.
118 calls to 118 881 are 85p. But I guess that little nugget did not fit your agenda. 45% increase in 0845, 0800 and 0870 calls 20% increase to out of bundle texts 12.5% increase in out of bundle calls 16% increase to send an international text All this a fortnight after launching the fixed price contract promise "No alarms, no surprises: Vodafone’s fixed price contract promise helps take the worry out of your mobile life" “Our new price promise makes perfect sense: People want to know how much they’re going to spend each month,” says Mark, “especially when they’re signing up to a long-term commitment. |
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#24 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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And once again you exclude from you copy paste that the fixed promise is for the monthly line rental bundle charges only.
From your link. “In short, it means fixed means fixed,” explains Mark. “We’re being very clear to our customers that the price you pay for your bundle of minutes, texts and data each month won’t increase for the length of your contract, from 30 day SIM only up to 24 month plans, as long as you stay within your allowance. And that applies to existing customers and those signing up from today. |
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#25 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
And once again you exclude from you copy paste that the fixed promise is for the monthly line rental bundle charges only.
From your link. “In short, it means fixed means fixed,” explains Mark. “We’re being very clear to our customers that the price you pay for your bundle of minutes, texts and data each month won’t increase for the length of your contract, from 30 day SIM only up to 24 month plans, as long as you stay within your allowance. And that applies to existing customers and those signing up from today. The out of bundle prices go up, not by RPI at 3% or anything, but a 45% increase to 0845, 0800 and 0870, which aren't included in your allowance. You don't see anything wrong or two faced about that then Sethpit? |
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