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Old 27-05-2014, 09:22
Jade.Stoneangel
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I got a i phone 4. I go to connect to a radio app which tells me i've got a connection problem, so then i go into the settings icon which shows me i'm not connected to wifi. Then i click on the wifi icon then it tells me i am connected, so then i go back to radio app which again tells me i'm not connected
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Old 27-05-2014, 16:44
de525ma
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Being connected to a WiFi network does NOT necessarily mean that you are on the internet. The WiFi access point itself may not have an internet connection, or you are connected to a public WiFi point that requires you to sign in before giving you internet access.

Open up Safari and ensure you can browse the web.

I assume you have tried rebooting the device?
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Old 27-05-2014, 17:52
Jade.Stoneangel
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Being connected to a WiFi network does NOT necessarily mean that you are on the internet. The WiFi access point itself may not have an internet connection, or you are connected to a public WiFi point that requires you to sign in before giving you internet access.

Open up Safari and ensure you can browse the web.

I assume you have tried rebooting the device?
I can browse the web via safari, yes I have rebooted the device
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Old 02-06-2014, 12:55
Jade.Stoneangel
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Its still playing up, any ideas anyone
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Old 02-06-2014, 14:10
BKM
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Its still playing up, any ideas anyone
If its connected to iTunes on a desktop (via USB lead or Bluetooth) the iPhone could be using the desktops network AFAIR????

Is the iPhone "settings" showing the network names you might expect??

There is a "network reset" in the menus which would be worth trying. It won't touch anything except the network.
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Old 02-06-2014, 14:19
Jade.Stoneangel
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Do you think it will be worthwhile giving bt a call
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Old 02-06-2014, 14:45
corf
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no, especially when you can surf the web from your iphone.

Uninstall the app and re-install it - if its not Tune-in radio your using then try tunein.
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Old 02-06-2014, 15:03
Jade.Stoneangel
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In top left of screen where you have the signal strength bar next to that you got your network then next to that you have 3G sometimes i lose that 3G sign and its replaced with what only i can describe as arches
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Old 02-06-2014, 17:35
Lidtop2013
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In top left of screen where you have the signal strength bar next to that you got your network then next to that you have 3G sometimes i lose that 3G sign and its replaced with what only i can describe as arches
Your not losing 3G, those arches mean your connected to wifi. When you disconnect your 3G symbol should reappear
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Old 02-06-2014, 17:59
Jade.Stoneangel
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Your not losing 3G, those arches mean your connected to wifi. When you disconnect your 3G symbol should reappear
Am i right by saying the phone works better with the arches than it does with 3G
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Old 03-06-2014, 09:24
Jade.Stoneangel
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Your not losing 3G, those arches mean your connected to wifi. When you disconnect your 3G symbol should reappear
How do i keep the arches there permamently. As they seem to dissapear after a while
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Old 03-06-2014, 11:29
grumpyoldbat
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That means there's one of two things going on.

1. Your phone is dropping the connection with your wifi router, could be an issue with the phone.

2. Your router is dropping the connection and restarting which is why your phone loses connection.

Two things to try:

Go somewhere else - a friend or family member's house - connect to their wifi and see if the same thing happens. If it does, then there may be an issue with the phone - contact your nearest Apple store.

If it doesn't happen there, then there's possibly something up with your wifi router, or it could simply be that your wifi router is on the same channel as several other routers nearby (neighbours) and is getting interference. Do you know who set up your wifi router? Can they help you to work out what the problem is?
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Old 03-06-2014, 12:39
Jade.Stoneangel
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That means there's one of two things going on.

1. Your phone is dropping the connection with your wifi router, could be an issue with the phone.

2. Your router is dropping the connection and restarting which is why your phone loses connection.

Two things to try:

Go somewhere else - a friend or family member's house - connect to their wifi and see if the same thing happens. If it does, then there may be an issue with the phone - contact your nearest Apple store.

If it doesn't happen there, then there's possibly something up with your wifi router, or it could simply be that your wifi router is on the same channel as several other routers nearby (neighbours) and is getting interference. Do you know who set up your wifi router? Can they help you to work out what the problem is?

Thanks ever so much
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Old 03-06-2014, 12:47
Jade.Stoneangel
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That means there's one of two things going on.

1. Your phone is dropping the connection with your wifi router, could be an issue with the phone.

2. Your router is dropping the connection and restarting which is why your phone loses connection.

Two things to try:

Go somewhere else - a friend or family member's house - connect to their wifi and see if the same thing happens. If it does, then there may be an issue with the phone - contact your nearest Apple store.

If it doesn't happen there, then there's possibly something up with your wifi router, or it could simply be that your wifi router is on the same channel as several other routers nearby (neighbours) and is getting interference. Do you know who set up your wifi router? Can they help you to work out what the problem is?
When in town i occasionally check facebook and it is offline in town also
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Old 03-06-2014, 13:24
Jade.Stoneangel
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I'm in house now, and for past hour the wifi has stayed connected, and I've not touched anything in settings
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Old 03-06-2014, 17:03
Jade.Stoneangel
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I think I have found the answer, I went into settings and turned off mobile data due to advice from a friend and it seems to have cured it
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Old 04-06-2014, 09:45
corf
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turning off mobile data disables 3g and means you wont get emails or be able to access the web when you are not in range of wifi
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Old 06-06-2014, 17:02
Jade.Stoneangel
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turning off mobile data disables 3g and means you wont get emails or be able to access the web when you are not in range of wifi
Thanks I'm still not happy with phone so I'll take it to an apple store at weekend
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