[countyboy]

Help!

My Samsubg Galaxy S2 has stopped receiving emails, and will not let me send them either, storing my messages in the email outbox. I use Virgin (blueyonder) for my internet and email services.

My Samsung Galaxy Tab 3 (10 inch) is behaving in the same way.

When I try to send/receive on either device, I get a message on the screen saying: "unable to connect to server (blueyonder)".

When I used my ageing laptop, I could both receive and send emails.

Can anyone help me resolve these issues, please. I'd be very grateful, but please use non-techie instructions to this retired person!

Thanks very much.

[Jayceef1]

Quote:

Originally Posted by countyboy

Help!

My Samsubg Galaxy S2 has stopped receiving emails, and will not let me send them either, storing my messages in the email outbox. I use Virgin (blueyonder) for my internet and email services.

My Samsung Galaxy Tab 3 (10 inch) is behaving in the same way.

When I try to send/receive on either device, I get a message on the screen saying: "unable to connect to server (blueyonder)".

When I used my ageing laptop, I could both receive and send emails.

Can anyone help me resolve these issues, please. I'd be very grateful, but please use non-techie instructions to this retired person!

Thanks very much.

That's weird I had exactly the same issue with my S4 and Note 2 (blueyonder account) laptop was fine but as I typed this they both resolved.

[Thine Wonk]

Virgin Media have an email outage if you check the status page or download detector.

[countyboy]

Thanks for the replies. Suddenly all back to normal.