[Alfie Blue Eyes]

Hi,

Back in mid March this year I upgraded to an Iphone 5s and signed a new contract with EE on 4G moving from Orange. Thing is it never happened a couple of weeks a go i lost signal on my phone, I called Orange who said I was migrating over to EE which took two weeks with all sorts of problems, then finally I was migrated back to Orange which is who I am with now. EE says I have no contract with them and Orange are offering me another upgrade (another Iphone 5S).My direct debit payments are taken by Orange and I am still on 3G.

Havent got a clue what has happened and no one else seems to know either. Should I accept the new phone?

[alanwarwic]

Sounds like a sales team is unaware you have a contract so is possible you will concurrently run 2 contracts.

I'm still getting actual EE texts about my t-mobile contract when I'm now not on t-mobile or EE!

[jchamier]

Quote:

Originally Posted by Alfie Blue Eyes

Should I accept the new phone?

No. If you have a copy of the contract you signed, you should phone customer services and escalate why you haven't had service under this contract, and where you stand.

Don't take a new phone as you might end up with two contacts. If necessary phone during office hours and speak to billing instead of customer services. (ask to be put through).