[Pessimist]

I bought my iPhone to an Apple Store after it stopped working and I got a replacement because it was still under warranty. When I got home to restore it, I got this strange email address pop up.

http://imgur.com/hbQtCBg

Has anyone seen this before? I checked my account and that email is not there, and nothing has been changed. Any ideas?

[Graeme89]

Quote:

Originally Posted by Pessimist

I bought my iPhone to an Apple Store after it stopped working and I got a replacement because it was still under warranty. When I got home to restore it, I got this strange email address pop up.

http://imgur.com/hbQtCBg

Has anyone seen this before? I checked my account and that email is not there, and nothing has been changed. Any ideas?

Probably a refurbished phone insted of a new phone and not reset correctly

[Lidtop2013]

Yep that's someone else's Apple ID, it's asking for you to type the password for that username to log in basically. Ignore it and enter your own username and password. If your not comfortable with that being on there you can always backup in iTunes and restore the phone, this will remove everything off the phone so you can start a fresh

[Aye Up]

My advice would be to take it back to the apple shop and explain the problem, they should hand you a new one

[Ryan F]

Happened to me when I got my brand new 5s at launch last year. Its just a bug that seems to be present when moving from one iphone to another. Put in your own apple ID and password.