Originally Posted by Gary_LandyFan:
“I have recently bought a TV from Argos online and had it delivered to my house. I didn't get an invoice or receipt with it.
Would the Order Confirmation email be accepted as a receipt should anything I go wrong? I have only ever bought things from Argos in store before.
Thanks.”
You don't have to produce a receipt if you wish to exercise your rights under something like the Sale of Goods Act. However it is not unreasonable for the retailer to request some proof of purchase so your e-mail plus a bank or credit card statement showing the transaction should be acceptable.
Quote:
“Proving the item was purchased from you
If a customer returns an item and complains, you are entitled to check that the item was bought from you and on the date claimed. It is the customer's responsibility to prove that the item was purchased from you.
A sales receipt is a good way of checking; if the customer has lost their receipt but is able to offer other evidence, for example, a bank or credit card statement, packaging etc, then you must accept this if it demonstrates the goods were purchased from you.
Although sales receipts are not legally required, you should ensure you provide them for customers as a safeguard for both sides, should there be a complaint.”
http://sogahub.tradingstandards.gov.uk/explained Section 5
