Hi to cut a long story short i screwed the screws in too far from the stand to the tv and its damaged the screen from the inside. (Outside screen still perfect) pulled the screw out and the damage (linesgoing up the middle of screen) faded but still there.

Told LG, they asked for picture and said they cant do anything about it. Theres nothing wrong with the tv it still works fine just has annoying lines going up the middle of the screen.

What should i do.

See if it's covered under accidental damage on your home insurance policy, some of them do cover it.

Not got home insirance yet im afraid

Oh dear.

Is it a new set and did you pay for it by credit card by any chance? If you did, sometimes you have a limited period of automatic insurance cover linked to the purchase, it's well worth checking on that.

If all else fails, get a quote for a repair, it may cost less than buying a new set.

Ok cheers

Were the screws used supplied with the TV?
If so they should be of a suitable length making it impossible to cause damage to the TV.
If the supplied screws are too long (and fitting instructions were followed) then it is a design fault and LG should be responsible

Thanks for your reply they were screws for the tv, however aparently not for screwing in the back of the tv

As others have said, you've knackered it - and it's NOT covered by warranty - as you're not insured you're pretty well stuffed

It's certainly a design fault that mounting screws can damage the TV.

Unless of course "undue effort" was applied in tightening the screws, forcing them past any "stop" that would have prevented damage.


I can't imagine that the screen is damaged however, a connection cable/socket might just have been dislodged/damaged.

But the OP is probably not qualified to fix it any way.

I am reading the screws were supplied with the TV but not designed for the purpose the OP has used them for - if that's the case how can it be a design fault?

Looks like the OP has not fully read the instructions.....

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Yes exactly. The screws were not designed for the purpose for which the OP used them for which is what I meant by:

QUOTE=mac2708;73073824]Were the screws used supplied with the TV?
If so they should be of a suitable length making it impossible to cause damage to the TV.
If the supplied screws are too long (and fitting instructions were followed) then it is a design fault and LG should be responsible[/quote]

So the OP did not follow instructions and it is not therefore a design fault.
However this was not made clear in post 1 - the screws appear to be meant for securing the table-top stand and not for attaching a mount to the back of it which is what the OP was doing

As deacon1972 said, you've not read the OP's thread properly, they WEREN'T screws for mounting the TV (which don't come with TV's) - they were presumably stand screws?.


Not a hope in hell

I wouldn't even bother taking the back, one simple glance at the display instantly tells you the screen is broken - and as an engineer I've seen a LOT of broken screens

But at least the OP has been honest about, you wouldn't believe the number of people I speak to who deny the set has been damaged - when you can actually the impact point on the screen