[mupet0000]

Good to hear they have identified the fault, at least you know they are on it. Wonder how long it will take them to fix it, did they give you a date?

[toofast]

Quote:

Originally Posted by mupet0000

Good to hear they have identified the fault, at least you know they are on it. Wonder how long it will take them to fix it, did they give you a date?

Within a week they said, but who knows. I suppose it depends on engineer availability. I would like to think it would be fixed tomorrow, but that us just wishful thinking. The Network Team are a bit scripted so it could be there standard timescale.

[Thine Wonk]

Quote:

Originally Posted by toofast

Within a week they said, but who knows. I suppose it depends on engineer availability. I would like to think it would be fixed tomorrow, but that us just wishful thinking. The Network Team are a bit scripted so it could be there standard timescale.

They aren't scripted, they just shouldn't make false promises on time scales. If the SLA is 7 days, then it's 7 days, even if they do get to it quicker.

I said you just needed to get through to the right team, I'm glad you did and I'm sure it'll get resolved. I think you've just been unlucky not getting the right team initially and then not being called back when they said the first time.