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Three customer service telling porkies.


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Old 12-06-2014, 20:31
mupet0000
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Good to hear they have identified the fault, at least you know they are on it. Wonder how long it will take them to fix it, did they give you a date?
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Old 12-06-2014, 21:10
toofast
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Good to hear they have identified the fault, at least you know they are on it. Wonder how long it will take them to fix it, did they give you a date?
Within a week they said, but who knows. I suppose it depends on engineer availability. I would like to think it would be fixed tomorrow, but that us just wishful thinking. The Network Team are a bit scripted so it could be there standard timescale.
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Old 12-06-2014, 21:24
Thine Wonk
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Within a week they said, but who knows. I suppose it depends on engineer availability. I would like to think it would be fixed tomorrow, but that us just wishful thinking. The Network Team are a bit scripted so it could be there standard timescale.
They aren't scripted, they just shouldn't make false promises on time scales. If the SLA is 7 days, then it's 7 days, even if they do get to it quicker.

I said you just needed to get through to the right team, I'm glad you did and I'm sure it'll get resolved. I think you've just been unlucky not getting the right team initially and then not being called back when they said the first time.
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