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"Service Connection" fee |
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#1 |
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Forum Member
Join Date: Jun 2014
Posts: 22
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"Service Connection" fee
I recently signed up to BT Infinity, and have been reasonably pleased with the service so far. I was astonished to find I'd been charged a £50 activation fee, however. This seems ridiculously high, just for someone pressing a switch or two!
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#2 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,900
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Quote:
I recently signed up to BT Infinity, and have been reasonably pleased with the service so far. I was astonished to find I'd been charged a £50 activation fee, however. This seems ridiculously high, just for someone pressing a switch or two!
Presumably you had a "self install" jobbie where they just bung you the router/modem and a couple of filters and tell you to get on with it? Otherwise you would also have had a visit from an Openreach guy to replace the face plate on your master phone socket. |
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#3 |
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Forum Member
Join Date: May 2009
Posts: 3,196
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The current BT Infinity 1 activation fee is shown as £30 (not hidden away anywhere)
e.g. http://www.productsandservices.bt.co.../?infinity=yes They don't appear to charge anything for Infinity 2 installation/activation even though it requires a visit from Openreach |
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#4 |
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Forum Member
Join Date: Jun 2014
Posts: 22
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Quote:
The current BT Infinity 1 activation fee is shown as £30 (not hidden away anywhere)
e.g. http://www.productsandservices.bt.co.../?infinity=yes They don't appear to charge anything for Infinity 2 installation/activation even though it requires a visit from Openreach These b****** really need watching! |
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