Three inTouch is finally here

Sphinxy1 · 19-06-2014, 07:44

I got a text this morning to test the beta.

See more information here: http://goo.gl/g0RV8D

Looks like it's for Android at the moment.

Darreninessex · 19-06-2014, 07:58

How do they decide who gets BETA access ?

I barely get 1 bar signal at home

Looks a good app

wavejockglw · 19-06-2014, 08:00

Looks a very useful app.

Hope it will be made available for all soon as many have been looking forward to this.

hybridtheory · 19-06-2014, 08:16

Quote:

Originally Posted by Sphinxy1

I got a text this morning to test the beta.

See more information here: http://goo.gl/g0RV8D

Looks like it's for Android at the moment.

Hi

I was going to fone Three and ask if I could be added to the trail, until I read on here that it was only availible for Android users. Whats up with allowing iOS users to trial the App?

Thanks

Baz

Sphinxy1 · 19-06-2014, 08:17

Quote:

Originally Posted by hybridtheory

Hi

I was going to fone Three and ask if I could be added to the trail, until I read on here that it was only availible for Android users. Whats up with allowing iOS users to trial the App?

Thanks

Baz

I'm sure it'll be out on iOS shortly, maybe it's more complex? It looks amazing though, I wonder how incoming calls will work when the app isn't open.

hybridtheory · 19-06-2014, 08:19

Quote:

Originally Posted by Sphinxy1

I'm sure it'll be out on iOS shortly, maybe it's more complex? It looks amazing though, I wonder how incoming calls will work when the app isn't open.

Hi

Probably the same way Viber works.

Baz

sammyelrefee1 · 19-06-2014, 08:20

I'm on the trial. Waiting to be added to the "granted access" list. Will be sent a private link shortly to download app. Three agreed to do this for both of my contracts

Miyagi · 19-06-2014, 09:18

Just spoke to 3 and they said anyone can download the app and use it?

Ha, they lied, it's not on the Play store

wavejockglw · 19-06-2014, 09:35

I just searched the Play Store and the only 3 app is the 3 Mobile account app.

Perhaps it will be added later today with a link on the 3 website.

omnidirectional · 19-06-2014, 09:37

Quote:

Originally Posted by wavejockglw

I just searched the Play Store and the only 3 app is the 3 Mobile account app.

Perhaps it will be added later today with a link on the 3 website.

It's BETA and invite only until August.

jabbamk1 · 19-06-2014, 09:38

Quote:

Originally Posted by omnidirectional

It's BETA and invite only until August.

Correct.

It even says beta on the site.

Miyagi · 19-06-2014, 09:41

Tell the 3 guy who told me I could download it from the Play store then

On how to get it, website says:

If you have poor coverage (I do)

You’ll need to call us to discuss your coverage experience if you want to be able to try it out. If you’re eligible to get our beta version of Three inTouch, we’ll send you a text with a link to download it. You need to be registered for Three inTouch on our systems for the app to work, so the download we send you to get won’t work for other people.

So I called to see if I could get the sms link, was told I could download the app already from the Play store. I was surprised, but not too unexpected to find out it is not the case.

wavejockglw · 19-06-2014, 09:45

Quote:

Originally Posted by Miyagi

Tell the 3 guy who told me I could download it from the Play store then

Call them back and explain your previous enquiry and the advice given on 333 and ask them to add you to the trial. If you don't ask you won't get!

JFC · 19-06-2014, 10:04

Will we be able to use this whilst connected to WIFI abroad?

Miyagi · 19-06-2014, 10:04

Will see what my coverage is like when I get home this evening, yesterday couldnt make any calls at all but that was unsual, I usually have 1 bar of signal. Will be very interested to hear how everyone else gets on with it!

Silent No More · 19-06-2014, 10:08

Quote:

Originally Posted by JFC

Will we be able to use this whilst connected to WIFI abroad?

Presumably so,

Virgin Media have a similar app (SmartCall I think) that lets you connect to wifi (doesn't matter where) and use the app to make calls out of whatever landline package you have with them.

So if you have a package that includes all calls (inc mobiles), it could be a useful thing.

If like me, you have a v basic phone line with free weekend calls, then it wouldn't be that much use!

TheBigM · 19-06-2014, 10:08

The website says you also can't use it outside of the UK so no saving on roaming using this I guess.

wavejockglw · 19-06-2014, 10:09

Quote:

Originally Posted by JFC

Will we be able to use this whilst connected to WIFI abroad?

Possibly but as it's connected to your mobile number and uses that charging and allowance package roaming might apply. You would need to read the T+Cs carefully!

Silent No More · 19-06-2014, 10:13

Quote:

Originally Posted by TheBigM

The website says you also can't use it outside of the UK so no saving on roaming using this I guess.

The website just says use it whenever you're on wifi.

I can't see how 3 would care whose wifi you're on.

Quote:

Three inTouch BETA.

Make calls and send texts whenever you’re on Wi-Fi.

Three inTouch is an app you can use to make calls and send texts when you're connected over Wi-Fi.

You can use it over any internet connection including your home Wi-Fi, public Wi-Fi hotspots and mobile wireless devices.

Three inTouch BETA is only available to people with Android version 4.0
on their phones.

http://www.three.co.uk/Discover/Three_inTouch?id=1183

Miyagi · 19-06-2014, 10:18

Roaming & international calls.

You can’t use Three inTouch in the UK to call international or premium rate numbers. You also can’t use Three inTouch anywhere other than the UK. If you do need to call international or premium rate numbers, you’ll need to turn off Wi-Fi and make that call over our network, like normal.

Darreninessex · 19-06-2014, 10:26

Anybody had any success in gaining access to App after calling 3

Been on phone now for about 20 mins to try and get it

jon41 · 19-06-2014, 10:27

The system doesn't appear to let you register if you have a Signal box on the account.

jon41 · 19-06-2014, 10:29

Quote:

Originally Posted by Darreninessex

Anybody had any success in gaining access to App after calling 3

Been on phone now for about 20 mins to try and get it

Make sure you select the coverage issues option, that team know all about the App and will then ask questions and check the mast for issues first. It sounds like it's just an alternative to giving out Signal boxes as the process is the same.

hybridtheory · 19-06-2014, 10:31

Quote:

Originally Posted by omnidirectional

It's BETA and invite only until August.

Hi

So we could be looking at a September/October launch??

Thanks

Baz

TheBigM · 19-06-2014, 10:31

Quote:

Originally Posted by Silent No More

I can't see how 3 would care whose wifi you're on.

They would care as they would lose out on roaming revenue. They're not losing any revenue when you're in the UK as it still eats into your allowance.

19-06-2014, 07:44	#1
Sphinxy1 Inactive Member Join Date: Feb 2014 Location: Fareham, Hampshire. Posts: 209	Three inTouch is finally here I got a text this morning to test the beta. See more information here: http://goo.gl/g0RV8D Looks like it's for Android at the moment.

19-06-2014, 07:58	#2
Darreninessex Forum Member Join Date: Mar 2012 Posts: 184	How do they decide who gets BETA access ? I barely get 1 bar signal at home Looks a good app

19-06-2014, 08:00	#3
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Looks a very useful app. Hope it will be made available for all soon as many have been looking forward to this.

19-06-2014, 08:16	#4
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Quote: Originally Posted by Sphinxy1 I got a text this morning to test the beta. See more information here: http://goo.gl/g0RV8D Looks like it's for Android at the moment. Hi I was going to fone Three and ask if I could be added to the trail, until I read on here that it was only availible for Android users. Whats up with allowing iOS users to trial the App? Thanks Baz

19-06-2014, 08:17	#5
Sphinxy1 Inactive Member Join Date: Feb 2014 Location: Fareham, Hampshire. Posts: 209	Quote: Originally Posted by hybridtheory Hi I was going to fone Three and ask if I could be added to the trail, until I read on here that it was only availible for Android users. Whats up with allowing iOS users to trial the App? Thanks Baz I'm sure it'll be out on iOS shortly, maybe it's more complex? It looks amazing though, I wonder how incoming calls will work when the app isn't open.

19-06-2014, 08:19	#6
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Quote: Originally Posted by Sphinxy1 I'm sure it'll be out on iOS shortly, maybe it's more complex? It looks amazing though, I wonder how incoming calls will work when the app isn't open. Hi Probably the same way Viber works. Baz

19-06-2014, 08:20	#7
sammyelrefee1 Forum Member Join Date: Jun 2014 Posts: 50	I'm on the trial. Waiting to be added to the "granted access" list. Will be sent a private link shortly to download app. Three agreed to do this for both of my contracts

19-06-2014, 09:18	#8
Miyagi Forum Member Join Date: Apr 2006 Posts: 647	Just spoke to 3 and they said anyone can download the app and use it? Ha, they lied, it's not on the Play store

19-06-2014, 09:35	#9
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	I just searched the Play Store and the only 3 app is the 3 Mobile account app. Perhaps it will be added later today with a link on the 3 website.

19-06-2014, 09:37	#10
omnidirectional Forum Member Join Date: Jul 2007 Posts: 10,879	Quote: Originally Posted by wavejockglw I just searched the Play Store and the only 3 app is the 3 Mobile account app. Perhaps it will be added later today with a link on the 3 website. It's BETA and invite only until August.

19-06-2014, 09:38	#11
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by omnidirectional It's BETA and invite only until August. Correct. It even says beta on the site.

19-06-2014, 09:41	#12
Miyagi Forum Member Join Date: Apr 2006 Posts: 647	Tell the 3 guy who told me I could download it from the Play store then On how to get it, website says: If you have poor coverage (I do) You’ll need to call us to discuss your coverage experience if you want to be able to try it out. If you’re eligible to get our beta version of Three inTouch, we’ll send you a text with a link to download it. You need to be registered for Three inTouch on our systems for the app to work, so the download we send you to get won’t work for other people. So I called to see if I could get the sms link, was told I could download the app already from the Play store. I was surprised, but not too unexpected to find out it is not the case.

19-06-2014, 09:45	#13
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Quote: Originally Posted by Miyagi Tell the 3 guy who told me I could download it from the Play store then Call them back and explain your previous enquiry and the advice given on 333 and ask them to add you to the trial. If you don't ask you won't get!

19-06-2014, 10:04	#14
JFC Forum Member Join Date: Jan 2003 Location: London Posts: 538	Will we be able to use this whilst connected to WIFI abroad?

19-06-2014, 10:08	#16
Silent No More Forum Member Join Date: Oct 2012 Posts: 466	Quote: Originally Posted by JFC Will we be able to use this whilst connected to WIFI abroad? Presumably so, Virgin Media have a similar app (SmartCall I think) that lets you connect to wifi (doesn't matter where) and use the app to make calls out of whatever landline package you have with them. So if you have a package that includes all calls (inc mobiles), it could be a useful thing. If like me, you have a v basic phone line with free weekend calls, then it wouldn't be that much use!

19-06-2014, 10:08	#17
TheBigM Forum Member Join Date: Aug 2004 Location: moon Posts: 12,983	The website says you also can't use it outside of the UK so no saving on roaming using this I guess.

19-06-2014, 10:09	#18
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Quote: Originally Posted by JFC Will we be able to use this whilst connected to WIFI abroad? Possibly but as it's connected to your mobile number and uses that charging and allowance package roaming might apply. You would need to read the T+Cs carefully!

19-06-2014, 10:13	#19
Silent No More Forum Member Join Date: Oct 2012 Posts: 466	Quote: Originally Posted by TheBigM The website says you also can't use it outside of the UK so no saving on roaming using this I guess. The website just says use it whenever you're on wifi. I can't see how 3 would care whose wifi you're on. Quote: Three inTouch BETA. Make calls and send texts whenever you’re on Wi-Fi. Three inTouch is an app you can use to make calls and send texts when you're connected over Wi-Fi. You can use it over any internet connection including your home Wi-Fi, public Wi-Fi hotspots and mobile wireless devices. Three inTouch BETA is only available to people with Android version 4.0 on their phones. http://www.three.co.uk/Discover/Three_inTouch?id=1183

19-06-2014, 10:18	#20
Miyagi Forum Member Join Date: Apr 2006 Posts: 647	Roaming & international calls. You can’t use Three inTouch in the UK to call international or premium rate numbers. You also can’t use Three inTouch anywhere other than the UK. If you do need to call international or premium rate numbers, you’ll need to turn off Wi-Fi and make that call over our network, like normal.

19-06-2014, 10:26	#21
Darreninessex Forum Member Join Date: Mar 2012 Posts: 184	Anybody had any success in gaining access to App after calling 3 Been on phone now for about 20 mins to try and get it

19-06-2014, 10:27	#22
jon41 Forum Member Join Date: Oct 2006 Location: Manchester Posts: 1,343	The system doesn't appear to let you register if you have a Signal box on the account.

DS Forums

Three inTouch is finally here

19-06-2014, 10:29	#23
jon41 Forum Member Join Date: Oct 2006 Location: Manchester Posts: 1,343	Quote: Originally Posted by Darreninessex Anybody had any success in gaining access to App after calling 3 Been on phone now for about 20 mins to try and get it Make sure you select the coverage issues option, that team know all about the App and will then ask questions and check the mast for issues first. It sounds like it's just an alternative to giving out Signal boxes as the process is the same.

19-06-2014, 10:31	#24
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Quote: Originally Posted by omnidirectional It's BETA and invite only until August. Hi So we could be looking at a September/October launch?? Thanks Baz

19-06-2014, 10:31	#25
TheBigM Forum Member Join Date: Aug 2004 Location: moon Posts: 12,983	Quote: Originally Posted by Silent No More I can't see how 3 would care whose wifi you're on. They would care as they would lose out on roaming revenue. They're not losing any revenue when you're in the UK as it still eats into your allowance.