Three inTouch is finally here

Darreninessex · 19-06-2014, 10:35

Quote:

Anybody had any success in gaining access to App after calling 3

Been on phone now for about 20 mins to try and get it

Got told to go into. 3 store and they would download for me......ummm

Then after more questions got told I should login to the 3 site and the info would be there .....

gardensleeper · 19-06-2014, 10:36

Once this app is out there, why would anyone need a Home Signal?
I will look forward to unplugging mine!

jabbamk1 · 19-06-2014, 10:37

Quote:

Originally Posted by TheBigM

The website says you also can't use it outside of the UK so no saving on roaming using this I guess.

That's right.

Quote:

Originally Posted by hybridtheory

Hi

So we could be looking at a September/October launch??

Thanks

Baz

Since when did August mean September?

nafanny29 · 19-06-2014, 10:38

This app would be great to use abroad, shame they dont allow it.

jon41 · 19-06-2014, 10:38

Quote:

Originally Posted by gardensleeper

Once this app is out there, why would anyone need a Home Signal?
I will look forward to unplugging mine!

That was the point I made when she said the system won't allow it, I said I'd happily send the box back to enable App. But she's had to refer it back to the network team.

jon41 · 19-06-2014, 10:40

Quote:

Originally Posted by nafanny29

This app would be great to use abroad, shame they dont allow it.

Unless they Geo lock the IP addresses, it will work. Orange used to say UMA wouldn't work abroad but sure enough it works with no issues at all.

jabbamk1 · 19-06-2014, 10:41

Quote:

Originally Posted by gardensleeper

Once this app is out there, why would anyone need a Home Signal?
I will look forward to unplugging mine!

Home Signal will still be superior imo. Especially if you're in a no service area at home.

Miyagi · 19-06-2014, 10:52

Some people may still need Home Signal if they don't have wifi at home?

hybridtheory · 19-06-2014, 11:09

Quote:

Originally Posted by Miyagi

Some people may still need Home Signal if they don't have wifi at home?

Hi

The Home Signal box needs to be connected to your home router, as most routers r wifi enabled, I see no reason why ppl wouldn't have wifi at home.

Baz

Everything Goes · 19-06-2014, 11:09

People with older phones will probably still need a Home Signal box as Android 4.0 or above and iOS7 and above is required.

It will be released in August apparently so maybe everyone will get it in time for Christmas if we are lucky lol

Miyagi · 19-06-2014, 11:13

Quote:

Originally Posted by hybridtheory

Hi

The Home Signal box needs to be connected to your home router, as most routers r wifi enabled, I see no reason why ppl wouldn't have wifi at home.

Baz

Ah okay I didnt realise it was connected to a router, I thought it was just a signal booster

flagpole · 19-06-2014, 11:16

the link is dead. says it's moved.

hybridtheory · 19-06-2014, 11:41

Hi

Just had a read through this info on the Three inTouch webpage:

Known issues with Three inTouch Beta.This is a beta version of the Three inTouch app, which means there are some bugs that we’re aware of. We’re already working to fix these for the official launch of the app, so don’t worry, you don’t need to let us know about them.

•Sometimes you may find that you can’t make or receive calls or texts, even when the app says it has a good connection. If this happens, close the app down and restart it. If you’re not sure how to fully close the app down, try restarting your phone. This can also be to do with location, so if restarting your app or phone don’t work, you may want to try again in a different location.
•You might find that not all your text conversations are stored in both your phone’s normal inbox and your Three inTouch inbox. We’ll fix this in the next version of the Android Three inTouch app, but unfortunately we won’t be able to change this on the Apple version of the app when it’s released. If you think you’re missing parts of a conversation, make sure you check both of your text inboxes.
•We’ve found that sometimes calls will drop when you’re receiving calls over the app. We’re working on this, but if the other person tries again, it will normally then come in over your 3G connection, if you have one.
•Some Android phones are picking up echoes on calls over Three inTouch.
•When making or receiving calls using a hands-free kit with an Android phone, you might find that ringing sounds very loud and that voices sound quiet.
•If you’re using an HTC One M8 or a HTC Desire 500, you might find that the app uses a lot of battery.
•At the moment, the beep that plays to warn you of a poor connection sounds similar to the sound that plays when you have a call waiting.
•When you’re on a call, if you have to enter a code into your phone, for example, if you’re calling a company or conference details, you may find that this doesn’t always work over Three inTouch.

Baz

jon41 · 19-06-2014, 12:00

Network team just called back, they've added it to my account.

An interesting thing he said whilst reading out the T&C's is that all calls made over wifi until 22nd July are free, and the beta ends on that date.

No calls to premium or international until after 22nd July.

planetf1 · 19-06-2014, 12:49

I called three and after some Q&A around times, locations (genuine... nothing at work for years) I was told i was eligible to join the beta and a link would be sent.

So far I have the general info link but not for download yet. Hopefully it will come once I'm provisioned

Good call.. nice to speak to one person who seemed to be comfortable knowing what they were talking about

planetf1 · 19-06-2014, 13:10

If you contacted three to be added, about how long after the call was it before you got an installation link?
Did you receive a "for further information on three in Touch" message before, or after the installation link?

Thanks
Nigel.

Zee_Bukhari · 19-06-2014, 13:11

no mention of info for Windows Phone customers. They have a terrible my Three app in the store which is just a web wrapper too

planetf1 · 19-06-2014, 13:12

Ah just read this post --- it seems it's just a case of being patient. http://forums.digitalspy.co.uk/showp...&postcount=104

tigglepig · 19-06-2014, 13:23

I wonder if Three will wrap this all into the Wi-Fi calling that Apple are enabling in IOS 8. Although if they are then I can't see it being enabled on IOS devices in August as IOS 8 is unlikely to be out by then.

Miyagi · 19-06-2014, 13:37

I've had 3 calls back from Three this morning and the guy was very helpful, but still no download available for me - not too fussed, I have 1 bar of signal at home which is generally just about enough. He said he will call me back when I it is available for me, and I actually do believe him

tdenson · 19-06-2014, 14:01

Quote:

Originally Posted by TheBigM

They would care as they would lose out on roaming revenue. They're not losing any revenue when you're in the UK as it still eats into your allowance.

Indeed. The whole tone of this thread seems to be that Three are doing a favour. Instead it's the other way round - any calls made via wifi are saving them expensive cellular airtime.

Silent No More · 19-06-2014, 14:03

Quote:

Originally Posted by TheBigM

They would care as they would lose out on roaming revenue. They're not losing any revenue when you're in the UK as it still eats into your allowance.

Ah yes, I hadn't thought of it form that perspective.

Good point, well made!

jonmorris · 19-06-2014, 14:28

Quote:

Originally Posted by tdenson

Indeed. The whole tone of this thread seems to be that Three are doing a favour. Instead it's the other way round - any calls made via wifi are saving them expensive cellular airtime.

Let's not start that again. Yes, it helps them - but it also helps the user.

I've no beef with any operator that offers a way to improve a mobile signal indoors, whether it's a Wi-Fi calling app or a femtocell.

I can't even get Wi-Fi to every part of my house (and it's not a mansion!) but I can control that better than any mobile operator ever will. And I can always move my router, or set up extenders.

Think of all people in warehouses like faraday cages, or basements, or in the middle of a house in a room with no windows.

I honestly don't think that when any operator thinks of these solutions their primary focus is on saving money, but rather ensuring the customer has a better experience and, thus, remains a customer.

TheBigM · 19-06-2014, 15:26

If they can also give us WiFi on the London Underground, I'll be able to make calls whilst waiting at a platform on the tube.

I need to switch my SIM from my Lumia 920 to my iPhone (and put my vodafone sim into my Lumia).

Anyone know if Three and Voda will do sim-type changes for free? iPhone 5 is nano and Lumia is micro.

flagpole · 19-06-2014, 15:28

Quote:

Originally Posted by TheBigM

If they can also give us WiFi on the London Underground, I'll be able to make calls whilst waiting at a platform on the tube.

I need to switch my SIM from my Lumia 920 to my iPhone (and put my vodafone sim into my Lumia).

Anyone know if Three and Voda will do sim-type changes for free? iPhone 5 is nano and Lumia is micro.

vod certainly do.

19-06-2014, 10:35	#26
Darreninessex Forum Member Join Date: Mar 2012 Posts: 184	Quote: Originally Posted by Darreninessex Anybody had any success in gaining access to App after calling 3 Been on phone now for about 20 mins to try and get it Got told to go into. 3 store and they would download for me......ummm Then after more questions got told I should login to the 3 site and the info would be there .....

19-06-2014, 10:36	#27
gardensleeper Forum Member Join Date: Sep 2009 Posts: 363	Once this app is out there, why would anyone need a Home Signal? I will look forward to unplugging mine!

19-06-2014, 10:37	#28
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by TheBigM The website says you also can't use it outside of the UK so no saving on roaming using this I guess. That's right. Quote: Originally Posted by hybridtheory Hi So we could be looking at a September/October launch?? Thanks Baz Since when did August mean September?

19-06-2014, 10:38	#29
nafanny29 Forum Member Join Date: Jan 2006 Location: Kilburn, NW London Posts: 1,240	This app would be great to use abroad, shame they dont allow it.

19-06-2014, 10:38	#30
jon41 Forum Member Join Date: Oct 2006 Location: Manchester Posts: 1,343	Quote: Originally Posted by gardensleeper Once this app is out there, why would anyone need a Home Signal? I will look forward to unplugging mine! That was the point I made when she said the system won't allow it, I said I'd happily send the box back to enable App. But she's had to refer it back to the network team.

19-06-2014, 10:40	#31
jon41 Forum Member Join Date: Oct 2006 Location: Manchester Posts: 1,343	Quote: Originally Posted by nafanny29 This app would be great to use abroad, shame they dont allow it. Unless they Geo lock the IP addresses, it will work. Orange used to say UMA wouldn't work abroad but sure enough it works with no issues at all.

19-06-2014, 10:41	#32
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by gardensleeper Once this app is out there, why would anyone need a Home Signal? I will look forward to unplugging mine! Home Signal will still be superior imo. Especially if you're in a no service area at home.

19-06-2014, 10:52	#33
Miyagi Forum Member Join Date: Apr 2006 Posts: 647	Some people may still need Home Signal if they don't have wifi at home?

19-06-2014, 11:09	#34
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Quote: Originally Posted by Miyagi Some people may still need Home Signal if they don't have wifi at home? Hi The Home Signal box needs to be connected to your home router, as most routers r wifi enabled, I see no reason why ppl wouldn't have wifi at home. Baz

19-06-2014, 11:09	#35
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	People with older phones will probably still need a Home Signal box as Android 4.0 or above and iOS7 and above is required. It will be released in August apparently so maybe everyone will get it in time for Christmas if we are lucky lol

19-06-2014, 11:13	#36
Miyagi Forum Member Join Date: Apr 2006 Posts: 647	Quote: Originally Posted by hybridtheory Hi The Home Signal box needs to be connected to your home router, as most routers r wifi enabled, I see no reason why ppl wouldn't have wifi at home. Baz Ah okay I didnt realise it was connected to a router, I thought it was just a signal booster

19-06-2014, 11:16	#37
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	the link is dead. says it's moved.

19-06-2014, 11:41	#38
hybridtheory Forum Member Join Date: Apr 2009 Location: Antrim, Northern Ireland Posts: 744	Hi Just had a read through this info on the Three inTouch webpage: Known issues with Three inTouch Beta.This is a beta version of the Three inTouch app, which means there are some bugs that we’re aware of. We’re already working to fix these for the official launch of the app, so don’t worry, you don’t need to let us know about them. •Sometimes you may find that you can’t make or receive calls or texts, even when the app says it has a good connection. If this happens, close the app down and restart it. If you’re not sure how to fully close the app down, try restarting your phone. This can also be to do with location, so if restarting your app or phone don’t work, you may want to try again in a different location. •You might find that not all your text conversations are stored in both your phone’s normal inbox and your Three inTouch inbox. We’ll fix this in the next version of the Android Three inTouch app, but unfortunately we won’t be able to change this on the Apple version of the app when it’s released. If you think you’re missing parts of a conversation, make sure you check both of your text inboxes. •We’ve found that sometimes calls will drop when you’re receiving calls over the app. We’re working on this, but if the other person tries again, it will normally then come in over your 3G connection, if you have one. •Some Android phones are picking up echoes on calls over Three inTouch. •When making or receiving calls using a hands-free kit with an Android phone, you might find that ringing sounds very loud and that voices sound quiet. •If you’re using an HTC One M8 or a HTC Desire 500, you might find that the app uses a lot of battery. •At the moment, the beep that plays to warn you of a poor connection sounds similar to the sound that plays when you have a call waiting. •When you’re on a call, if you have to enter a code into your phone, for example, if you’re calling a company or conference details, you may find that this doesn’t always work over Three inTouch. Baz

19-06-2014, 12:00	#39
jon41 Forum Member Join Date: Oct 2006 Location: Manchester Posts: 1,343	Network team just called back, they've added it to my account. An interesting thing he said whilst reading out the T&C's is that all calls made over wifi until 22nd July are free, and the beta ends on that date. No calls to premium or international until after 22nd July.

19-06-2014, 12:49	#40
planetf1 Forum Member Join Date: Jun 2002 Location: Hampshire Posts: 521	I called three and after some Q&A around times, locations (genuine... nothing at work for years) I was told i was eligible to join the beta and a link would be sent. So far I have the general info link but not for download yet. Hopefully it will come once I'm provisioned Good call.. nice to speak to one person who seemed to be comfortable knowing what they were talking about

19-06-2014, 13:10	#41
planetf1 Forum Member Join Date: Jun 2002 Location: Hampshire Posts: 521	If you contacted three to be added, about how long after the call was it before you got an installation link? Did you receive a "for further information on three in Touch" message before, or after the installation link? Thanks Nigel.

19-06-2014, 13:11	#42
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	no mention of info for Windows Phone customers. They have a terrible my Three app in the store which is just a web wrapper too

19-06-2014, 13:12	#43
planetf1 Forum Member Join Date: Jun 2002 Location: Hampshire Posts: 521	Ah just read this post --- it seems it's just a case of being patient. http://forums.digitalspy.co.uk/showp...&postcount=104

19-06-2014, 13:23	#44
tigglepig Forum Member Join Date: Dec 2006 Posts: 36	I wonder if Three will wrap this all into the Wi-Fi calling that Apple are enabling in IOS 8. Although if they are then I can't see it being enabled on IOS devices in August as IOS 8 is unlikely to be out by then.

19-06-2014, 13:37	#45
Miyagi Forum Member Join Date: Apr 2006 Posts: 647	I've had 3 calls back from Three this morning and the guy was very helpful, but still no download available for me - not too fussed, I have 1 bar of signal at home which is generally just about enough. He said he will call me back when I it is available for me, and I actually do believe him

19-06-2014, 14:01	#46
tdenson Forum Member Join Date: Aug 2005 Posts: 4,214	Quote: Originally Posted by TheBigM They would care as they would lose out on roaming revenue. They're not losing any revenue when you're in the UK as it still eats into your allowance. Indeed. The whole tone of this thread seems to be that Three are doing a favour. Instead it's the other way round - any calls made via wifi are saving them expensive cellular airtime.

DS Forums

Three inTouch is finally here

19-06-2014, 14:03	#47
Silent No More Forum Member Join Date: Oct 2012 Posts: 466	Quote: Originally Posted by TheBigM They would care as they would lose out on roaming revenue. They're not losing any revenue when you're in the UK as it still eats into your allowance. Ah yes, I hadn't thought of it form that perspective. Good point, well made!

19-06-2014, 14:28	#48
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Quote: Originally Posted by tdenson Indeed. The whole tone of this thread seems to be that Three are doing a favour. Instead it's the other way round - any calls made via wifi are saving them expensive cellular airtime. Let's not start that again. Yes, it helps them - but it also helps the user. I've no beef with any operator that offers a way to improve a mobile signal indoors, whether it's a Wi-Fi calling app or a femtocell. I can't even get Wi-Fi to every part of my house (and it's not a mansion!) but I can control that better than any mobile operator ever will. And I can always move my router, or set up extenders. Think of all people in warehouses like faraday cages, or basements, or in the middle of a house in a room with no windows. I honestly don't think that when any operator thinks of these solutions their primary focus is on saving money, but rather ensuring the customer has a better experience and, thus, remains a customer.

19-06-2014, 15:26	#49
TheBigM Forum Member Join Date: Aug 2004 Location: moon Posts: 12,983	If they can also give us WiFi on the London Underground, I'll be able to make calls whilst waiting at a platform on the tube. I need to switch my SIM from my Lumia 920 to my iPhone (and put my vodafone sim into my Lumia). Anyone know if Three and Voda will do sim-type changes for free? iPhone 5 is nano and Lumia is micro.

19-06-2014, 15:28	#50
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	Quote: Originally Posted by TheBigM If they can also give us WiFi on the London Underground, I'll be able to make calls whilst waiting at a platform on the tube. I need to switch my SIM from my Lumia 920 to my iPhone (and put my vodafone sim into my Lumia). Anyone know if Three and Voda will do sim-type changes for free? iPhone 5 is nano and Lumia is micro. vod certainly do.