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Strange HDMI problem |
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#1 |
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Forum Member
Join Date: Mar 2003
Posts: 1,622
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Strange HDMI problem
I turned my Samsung TV on this morning and all of my Virgin HD cable channels, which I have running into the HDMI port, are just a black screen. I can pull up the menu, navigate through the programme guide and settings menus of the box but no channels actually show anything.
I then tried the PlayStation 4 and the same thing, just a blank screen. Any suggestions on what might be the problem? I'd have said the HDMI port itself but given I can see the menus on there I'm at a loss. |
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#2 |
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Inactive Member
Join Date: Jun 2014
Posts: 51
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are you using the same cable? do you have another you can plug into the virgin box to test?
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#3 |
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Forum Member
Join Date: Mar 2003
Posts: 1,622
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Different cable, same result. I'm getting a "Not Supported Mode" error on the screen when I try the PS4, which works fine when I plug into a different monitor (so I know it's not the PS4).
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#4 |
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Forum Member
Join Date: Mar 2003
Posts: 1,622
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Update: I tried the Apple TV and that works absolutely fine. Now I really am at a loss.
Edit: The Apple TV gave me this error when I tried to watch a video. This content requires HDCP for playback. Either your HDMI cable isn't properly connected or your HDMI connection doesn't support HDCP. Please reconnect the HDMI cable from your Apple TV and try again. (I'm using a third, different HDMI cable so I know it isn't the cable). |
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#5 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,902
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Quote:
Update: I tried the Apple TV and that works absolutely fine. Now I really am at a loss.
Edit: The Apple TV gave me this error when I tried to watch a video. This content requires HDCP for playback. Either your HDMI cable isn't properly connected or your HDMI connection doesn't support HDCP. Please reconnect the HDMI cable from your Apple TV and try again. (I'm using a third, different HDMI cable so I know it isn't the cable). If all inputs are the same and the turn on order has no effect the next thing to try is to look through the menu system to see if there is some HDMI setting that turns HDCP on or off, can't say I've ever come across such a setting on the various TVs I've mucked about with but you never know. Failing that try doing a "factory reset" on the TV. It may call it something else, like "default settings" or similar. This should reset the TV back to it's "out of the box" state so you'll have to go through the initial set-up again. But if it is some odd settings error that might clear it. And of course it could be a hardware problem in the TV. |
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#6 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,377
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Turn all the equipment off then on again. It's an HDMI handshaking issue.
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#7 |
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Forum Member
Join Date: Mar 2003
Posts: 1,622
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Ok, since posting I've tried countless suggestions. When I connect my Virign box to the TV through HDMI, if I put the box in and out of standby, I get a picture but no sound. Change channel and I lose the picture. In and out of standby again brings the picture back but still no sound.
Progress, but not much.
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#8 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,902
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Quote:
Ok, since posting I've tried countless suggestions. When I connect my Virign box to the TV through HDMI, if I put the box in and out of standby, I get a picture but no sound. Change channel and I lose the picture. In and out of standby again brings the picture back but still no sound.
Progress, but not much. |
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Progress, but not much.