Three is now the least complained about mobile network, replacing O2
Originally Posted by TheBigM:
“I'm just waiting for wave and jabba to turn up.”
“I'm just waiting for wave and jabba to turn up.”
Wavejock moaned the 3 months ago when I posted about Three's improvement and he went on to praise O2 as usual
http://forums.digitalspy.co.uk/showthread.php?t=1951338
I had to call their CS for the first time a few weeks ago (to setup the Free to Roam thing).
I had really not looked forward to doing so, but was quite impressed on the whole. When i ffirst got through my line suddenly died, and i thought "oh, here we go", but then a few seconds later they called me back and soon sorted out my issue.
I still hope not to have to call them much, but a better experience than i have had with Virginmobile last year
I had really not looked forward to doing so, but was quite impressed on the whole. When i ffirst got through my line suddenly died, and i thought "oh, here we go", but then a few seconds later they called me back and soon sorted out my issue.
I still hope not to have to call them much, but a better experience than i have had with Virginmobile last year
Originally Posted by TheBigM:
“I'm just waiting for wave and jabba to turn up.”
“I'm just waiting for wave and jabba to turn up.”
How about we do some role reversal, I'll big up O2 and Wavejock can big up Three.
But all in all, it's very interesting to see how 2 years ago Three was the most complained about network and had a huge reputation for poor customer service. Where as now they are the least complained about network. So that's really good to see.
Had to ring Three yesterday to make a change on my mobile broadband and had an interesting experience. The guy told me all the changes he was offering, and then he asked if he could verify that I understood, so asked me all the details so I could answer and clarify that I understood. I think this is a new procedure for them so they can't be accused of saying one thing and doing another. It was very clear. I definitely think they have improved.
I wonder if O2's complaints are up a bit because people are realising, and complaining, about their rubbish 3G network.
As O2's smartphone penetration increases, people must be realising that in a lot of cases, particularly when on their travels, they can't actually use any of the data stuff as they can't get a 3G connection outside of an urban area.
Fair play to Three, though, it's quite a turn-around in recent times. You can only applaud them for that.
Out of interest, when are their next set of results out?
As O2's smartphone penetration increases, people must be realising that in a lot of cases, particularly when on their travels, they can't actually use any of the data stuff as they can't get a 3G connection outside of an urban area.
Fair play to Three, though, it's quite a turn-around in recent times. You can only applaud them for that.
Out of interest, when are their next set of results out?
Originally Posted by mogzyboy:
“I wonder if O2's complaints are up a bit because people are realising, and complaining, about their rubbish 3G network.
As O2's smartphone penetration increases, people must be realising that in a lot of cases, particularly when on their travels, they can't actually use any of the data stuff as they can't get a 3G connection outside of an urban area”
“I wonder if O2's complaints are up a bit because people are realising, and complaining, about their rubbish 3G network.
As O2's smartphone penetration increases, people must be realising that in a lot of cases, particularly when on their travels, they can't actually use any of the data stuff as they can't get a 3G connection outside of an urban area”
I think there is still quite a lot of "all mobile networks must be shit because I'm on O2 and they're shit", and "I didn't realise it could be any faster, I thought it was just because I am in a rural area".
(in fairness to O2, their 900MHz rural 3G network isn't that bad where it exists, I remembet getting some good speeds out of it. Compare that to Vodafone here, where the 3G coverage is recent and the performance is identical to GPRS)
Originally Posted by moox:
“I think there is still quite a lot of "all mobile networks must be shit because I'm on O2 and they're shit", and "I didn't realise it could be any faster, I thought it was just because I am in a rural area".
(in fairness to O2, their 900MHz rural 3G network isn't that bad where it exists, I remembet getting some good speeds out of it. Compare that to Vodafone here, where the 3G coverage is recent and the performance is identical to GPRS)”
“I think there is still quite a lot of "all mobile networks must be shit because I'm on O2 and they're shit", and "I didn't realise it could be any faster, I thought it was just because I am in a rural area".
(in fairness to O2, their 900MHz rural 3G network isn't that bad where it exists, I remembet getting some good speeds out of it. Compare that to Vodafone here, where the 3G coverage is recent and the performance is identical to GPRS)”
I think you're right. If people are used to having no 3G to stream Spotify on their daily commute, and they don't know that they could move for a better service, then they're not going to be unhappy are they? By that, I mean that's what they believe the service to be like across the board.
I used to be a bit like that. When Orange and T-Mobile merged, I was looking for info on when the companies would allow us to have access to the other's network. I came across this forum, and have since discovered that things are, in both a coverage sense and a technical/infrastructure sense, very different between the four main players (well, between MBNL and the other two).
I felt my experience on Orange (at the time) inproved dramatically when I was allowed access to T-Mobile's 3G network. It was at that point I realised that you shouldn't assume everything's the same on all the networks.
I suppose the only time you can assume that things are similar is between EE and Three, and even then you should only apply that rule to whenever you have 3G on your phone.
I really hope the Cornerstone project brings O2 and Vodafone up to scratch over the next couple of years.
Well done Three.
I am the first to admit I had a horrible experience with 3 a few years back with a dongle contract, but they have been excellent this time, and saving me £12 a month with more allowances!!
I am the first to admit I had a horrible experience with 3 a few years back with a dongle contract, but they have been excellent this time, and saving me £12 a month with more allowances!!
Never have any problems with Three so I've no need to ring them, I can count on one hand the amount of times I've needed to ring them in the last 4-5 years.
Best network for ME
Best network for ME
Have made contact with Three customer services on four occasions,and every time they have been brilliant,and resolved the problem. Cannot fault them.
Well done 3.... from wooden spoon for so long to top ... well almost level really with O2 this quarter.
3 needed to do something to address the complaints issue and with new teams employed to work on this the results are good news for them. O2 have had 13 quarters of least complaints escalated to Ofcom and are still one of the least complained about networks despite increasing prices and shifting some support offshore. This should be a wake up call to O2 that things might be slipping and in the fast moving mobile business that may be something they need to address. 3 have lost a lot of their distribution network and need to focus on retaining expensive acquisitions and this result proves that they are making progress and taking that task more seriously than previously.
Lets see what next quarter delivers......
3 needed to do something to address the complaints issue and with new teams employed to work on this the results are good news for them. O2 have had 13 quarters of least complaints escalated to Ofcom and are still one of the least complained about networks despite increasing prices and shifting some support offshore. This should be a wake up call to O2 that things might be slipping and in the fast moving mobile business that may be something they need to address. 3 have lost a lot of their distribution network and need to focus on retaining expensive acquisitions and this result proves that they are making progress and taking that task more seriously than previously.
Lets see what next quarter delivers......
Oh come on Wavejock you used to post this every quarter. if you read the article Thee was actually the best "O2 achieved the same score in the report, but Ofcom said this was rounded off to a higher decimal point in more detailed scoring." see the bars on the chart where light blue is Three and red is O2 http://www.mobilenewscwp.co.uk/wp-co...laintsdata.png.
Three has also made a very public attack on Vodafone's price rises, some of which have been over 10%, and offering Vodafone customer a template cancellation letter!
http://blog.three.co.uk/wp-content/u...arVodafone.pdf
There's a whole section on Three's blog about how to leave Vodafone and come to Three http://blog.three.co.uk/
As Three have kept to the spirit of the Ofcom ruling and have agreed to not increase prices during the minimum contract term I suppose it gives them reason to highlight why people should join Three.
Three has also made a very public attack on Vodafone's price rises, some of which have been over 10%, and offering Vodafone customer a template cancellation letter!
http://blog.three.co.uk/wp-content/u...arVodafone.pdf
There's a whole section on Three's blog about how to leave Vodafone and come to Three http://blog.three.co.uk/
As Three have kept to the spirit of the Ofcom ruling and have agreed to not increase prices during the minimum contract term I suppose it gives them reason to highlight why people should join Three.
