Maybe in a normal outage, but he has genuine out of pocket expenses that BT caused through their incompetence. They promised an easy switch, they totally banjaxed it by removing their own internet service days after they installed it. It's not his fault, nor is it Sky's.

I can remember a similar issue last year that took BT internet down for a few hours. However, as an Infinity user since 2012, I've been delighted with their product.

twitter still works one minute and then not a few minutes later. I imagine this is BT because if its my browser, add ons or settings theya re not changing? No point in phoning BT as India will have me unscrewing the faceplate........Odd its one site only all day, it works on firefox and one poster above said he couldn't get twitter on chrome but could on IE....looks a pretty odd error if its random but the effect varies by browser?

I'm still getting issues this evening. Speeds of 0.2Mb. Its extremely difficult to load web pages, even using Google DNS.

Why is it so difficult for these ISP's to introduce reliable infrastructure that doesn't break down all the time?

Why can't they actually know whats going on, or if they do, or say the opposite. too? The twitter not working issue was still there last night after BT declared the problem solved on the morning of the saturday. it seems to be working today. If it wasn't Bt , it must have been twitter and there wasn't a word there either.

And after working for a couple of days Twitter stops working yet again...........

My router dropped its connection about an hour ago. It came back after about a minute though.

The other night my Home Hub 3 went of for 30 seconds or like it did one evening a few weeks ago.

Darren

My broadband got completely disconnected for a while today. The red 'B' started flashing on the router for quite some time. I don't know whether it's BT's network or if it's the Home Hub 5 that's faulty or if it's just crappy firmware that's the problem. The red 'B' has never flashed since my broadband has been active. I'm actually starting to wonder if I should get another router to replace this one.

Could be something local, but mine has disconnected 6 times today for a minute or two and then reconnected.And I am the other end of England. No use asking BT India if its local, or planned, or not., and of course BT doesn't have the technology to tell you if your system is being worked on because email has never been invented.

Because every man and his dog wants internet access for the cost of a packet of Quavers. As a result most of the UK is running on an outdated infrastructure and customer support largely consists of reading scripts and rolling dice to determine the outcome of a ticket.

I am paying them a lot of quavers or a 2 MB service thats currently failing as they can't even get their connections into the net working. The current disconnections seem to be on about one in three attempts to open a youtube video. i can't see how anything else but their end not working will disconnect you going to such a large site?

In the grand scheme of things you're paying peanuts if you expect everything to be redundant to prevent all failure. If you want true redundancy and quality you can tens or hundreds of times what you are paying.

I don't get your last sentence. It's very easy to build a network so that the failure of one piece of equipment can lead to huge problems. You'd hope that BT haven't done it quite that badly.

My "B" keeps going off all together. Then comes back on the other two remain blue. Is this what you mean. I am BT infinity but have a separate white box

You must have a pure fibre connection. I think only people with pure fibre have the white optical box.

Not true. People who got their fibre to the cabinet installed before they released the Home Hub 5 (which is an all-in-one box) have them.

Well, fair enough. The image in the below link is what I was thinking of.

http://www.coolwebhome.co.uk/fibre-m...e/IMG_4365.JPG

I didn't know there was a white box for DSL connections.

Up until very recently (maybe 6-12 months?) Openreach supplied an FTTC modem with every installation. Then they allowed ISPs to integrate the modem into the router, so BT/Sky/TalkTalk and so on have all started to do it. It also means that BT doesn't have to send someone to your house anymore, they can just do their work at the cabinet and it'll work.

I guess the other advantage is that as the router will support ADSL and VDSL, switchover can be automatic.

Just had a 2 hour outage. Ended about 5 minutes ago. Peak time as well. I almost went out for a walk .

Blimey! What the hell's going on with BT's network?

Mine has disconnected and then reconnected 3 times today . it usually goes 3 months without reconnecting. The events log tells me its failing to find some external ip address , which may suggest its their system failing at some key point. It looks basically as if whatever caused their big problem is still lingering, or being fixed slowly.

I would not put up with my internet service being disconnected for 3 months at a time. That's just absolutely ridiculous! BT needs to get this problem sorted out fast! Whatever the problem was here, it must have gotten worse because the 'B' on my router was showing and out of all the times that it's had problems connecting properly, it's never done that before. I checked the properties of the ethernet status when it happened and the IPv4 connectivity showed no connection whatsoever. Something must have completely disconnected or something. You'd think a wealthy company like BT would have the resources to get the best people in to fix this problem.

So it's a problem local to you them. Either your computer's got a problem or the router is faulty/needs reset.

Figure out which one it is. If it's the router, phone and get a new one.

If it's disconnecting/reconnecting you probably have a phone line problem.

The short term problem that existed when this thread started is not still affecting you or zx80. You clearly have some other issue.

Why is it a problem at my end? My computer's absolutely fine. I might get another Home Hub 5 if this one keeps losing a stable connection every week or so. If the same thing happens with that one, I'll get a different brand one.