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BT Outage |
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#51 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,620
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Quote:
If it's disconnecting/reconnecting you probably have a phone line problem.
The short term problem that existed when this thread started is not still affecting you or zx80. You clearly have some other issue. |
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#52 |
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Forum Member
Join Date: Sep 2009
Posts: 2,094
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Quote:
Why is it a problem at my end? My computer's absolutely fine. I might get another Home Hub 5 if this one keeps losing a stable connection every week or so. If the same thing happens with that one, I'll get a different brand one.
It may just also be the home hub 5 rebooting itself all the time. Apparently they are prone to doing that. I have never even opened the box mine came in. Sorry for the zx50/zx80 thing. I was clearly thinking of the Sinclair computer
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#53 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,620
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Quote:
Ah ok, you have the home hub 5. On this one the B only comes on if there is a problem and is off when all is well. You possibly have some kind of line problem too, same as networkbabe but I suppose it depends what colour your B light is showing.
It may just also be the home hub 5 rebooting itself all the time. Apparently they are prone to doing that. I have never even opened the box mine came in. Sorry for the zx50/zx80 thing. I was clearly thinking of the Sinclair computer ![]() |
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#54 |
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Forum Member
Join Date: Sep 2009
Posts: 2,094
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Flashing red means you are losing sync which would indicate a line fault.
Solid red would seem to indicate an authentication problem, which may or may not be a problem with the Home Hub. |
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#55 |
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Forum Member
Join Date: Feb 2013
Posts: 1,728
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Quote:
Flashing red means you are losing sync which would indicate a line fault.
Solid red would seem to indicate an authentication problem, which may or may not be a problem with the Home Hub. Why don't you go into the Hub settings and see if you are in sync or not. |
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#56 |
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Forum Member
Join Date: Jul 2003
Posts: 34,226
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Quote:
I would not put up with my internet service being disconnected for 3 months at a time. That's just absolutely ridiculous! BT needs to get this problem sorted out fast! Whatever the problem was here, it must have gotten worse because the 'B' on my router was showing and out of all the times that it's had problems connecting properly, it's never done that before. I checked the properties of the ethernet status when it happened and the IPv4 connectivity showed no connection whatsoever. Something must have completely disconnected or something. You'd think a wealthy company like BT would have the resources to get the best people in to fix this problem.
For the last few days its been disconnecting multiple times a day. Many of these have been when its tried to reach youtube . It either disconnects completely, flashes up a your homehub isn't connecting message, and then reconnects straight away , or freezes, or ,with embedded videos, it freezes and presents a blank box or a box saying your homehub is disconnected where the youtube picture should be while the rest of the page still shows . The events log says its disconnecting and can't reach some external ip address. its looks like its either the hub, the exchange , or their downstream connections to youtube. It doesn't do it every youtube, and it does it on both IE and FF, so it doesn't seem to be my computers end. When BT had the big problem twitter, and only twitter, was doing something similar. it worked and then it didn't - there were no disconnections with twitter, but it was freezing then too on just that site. i suspect this is related - but probably no one in BT India will know if it is. |
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#57 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,620
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A bit off-topic, but I can't understand why BT didn't have their customer service over here, especially as their broadband customers live over here.
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#58 |
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Forum Member
Join Date: Feb 2013
Posts: 1,728
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Quote:
A bit off-topic, but I can't understand why BT didn't have their customer service over here, especially as their broadband customers live over here.
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#59 |
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Forum Member
Join Date: Jul 2003
Posts: 34,226
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Quote:
Surely that's obvious? It's a lot cheaper.
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#60 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,620
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Quote:
Surely that's obvious? It's a lot cheaper.
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#61 |
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Forum Member
Join Date: Jul 2003
Posts: 34,226
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Have other people's broadband settled down post the major issue? Mine is still disconnecting, taking ages to load some pages one minute and not the next, failing to get through to some sites and some advert links within pages , repeating the inability to open twitter every now and then, and having trouble with youtube randomly. Its the same types of problems as in the local outage. I think its a failure somewhere in BT's infrastructure, but am beginning to think it may be the local exchange or my card in it - which on past experience they were hopeless at finding.
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#62 |
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Forum Member
Join Date: Dec 2003
Posts: 112
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Quote:
Have other people's broadband settled down post the major issue? Mine is still disconnecting, taking ages to load some pages one minute and not the next, failing to get through to some sites and some advert links within pages , repeating the inability to open twitter every now and then, and having trouble with youtube randomly. Its the same types of problems as in the local outage. I think its a failure somewhere in BT's infrastructure, but am beginning to think it may be the local exchange or my card in it - which on past experience they were hopeless at finding.
Could be there is a fault somewhere/ |
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#63 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,620
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My connection's been well behaved all day.
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#64 |
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Forum Member
Join Date: Sep 2008
Location: North Wales Coast
Posts: 568
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Quote:
Have other people's broadband settled down post the major issue? Mine is still disconnecting, taking ages to load some pages one minute and not the next, failing to get through to some sites and some advert links within pages , repeating the inability to open twitter every now and then, and having trouble with youtube randomly. Its the same types of problems as in the local outage. I think its a failure somewhere in BT's infrastructure, but am beginning to think it may be the local exchange or my card in it - which on past experience they were hopeless at finding.
BT have made a real mess of this change. |
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