Htc One Problem

dellboy70 · 02-07-2014, 23:07

Can anyone give me advice on a repair problem with my HTC one.

My phone kept turning on and off constantly,kept losing signal so i sent it to HTc for repair and it came back then after a day or 2 the same problem started again.

Again it was sent away and i got it back yesterday and the same problem arose again today i phoned up HTC and they informed me that it was a new unit that was replaced inside my casing and it would have to be sent away again I am extremely pissed off!

i checked the imei no on the box and the 'new' phone and the imei is the same number does the imei always stay the same on replaced units?

Zee_Bukhari · 02-07-2014, 23:35

what do you mean your phone kept turning on and off and then kept losing signal? did your phone keep losing signal or keep turning on and off?

dellboy70 · 02-07-2014, 23:37

sorry.. it lost signal then kept turning on and off til the battery died

Zee_Bukhari · 02-07-2014, 23:39

oh as I had an issue with mine where signal (data) would keep switching on and off, it still does even after many repairs and 2 brand new phones.

the imei will change if the phone is brand new, they most likely just did a factory reset and then sent it back, that's what they did to me a few times.

dellboy70 · 02-07-2014, 23:44

Quote:

Originally Posted by Zee_Bukhari

oh as I had an issue with mine where signal (data) would keep switching on and off, it still does even after many repairs and 2 brand new phones.

the imei will change if the phone is brand new, they most likely just did a factory reset and then sent it back, that's what they did to me a few times.

They told me the last time that if it had to get repaired again then they would give me a new phone but when i phoned up today they told me it was a new unit but when i checked tonight the imei no was the same as on the box

Another call is in order tomorrow i think im not impressed...

02-07-2014, 23:07	#1
dellboy70 Forum Member Join Date: May 2008 Posts: 64	Htc One Problem Can anyone give me advice on a repair problem with my HTC one. My phone kept turning on and off constantly,kept losing signal so i sent it to HTc for repair and it came back then after a day or 2 the same problem started again. Again it was sent away and i got it back yesterday and the same problem arose again today i phoned up HTC and they informed me that it was a new unit that was replaced inside my casing and it would have to be sent away again I am extremely pissed off! i checked the imei no on the box and the 'new' phone and the imei is the same number does the imei always stay the same on replaced units?

02-07-2014, 23:35	#2
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	what do you mean your phone kept turning on and off and then kept losing signal? did your phone keep losing signal or keep turning on and off?

02-07-2014, 23:37	#3
dellboy70 Forum Member Join Date: May 2008 Posts: 64	sorry.. it lost signal then kept turning on and off til the battery died

02-07-2014, 23:39	#4
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	oh as I had an issue with mine where signal (data) would keep switching on and off, it still does even after many repairs and 2 brand new phones. the imei will change if the phone is brand new, they most likely just did a factory reset and then sent it back, that's what they did to me a few times.

02-07-2014, 23:44	#5
dellboy70 Forum Member Join Date: May 2008 Posts: 64	Quote: Originally Posted by Zee_Bukhari oh as I had an issue with mine where signal (data) would keep switching on and off, it still does even after many repairs and 2 brand new phones. the imei will change if the phone is brand new, they most likely just did a factory reset and then sent it back, that's what they did to me a few times. They told me the last time that if it had to get repaired again then they would give me a new phone but when i phoned up today they told me it was a new unit but when i checked tonight the imei no was the same as on the box Another call is in order tomorrow i think im not impressed...

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