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Just Received Phone - Doesn't Work. Any help out there for a technophobe |
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#1 |
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Forum Member
Join Date: Sep 2013
Posts: 1,576
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Just Received Phone - Doesn't Work. Any help out there for a technophobe
Hi everyone,
I just bought the IPhone 5C for my daughter. Ordered it online from Carphone Warehouse last night and it was delivered an hour ago. Anyway, it doesn't work. It keeps saying No Sim Card when the card is in. We've connected to WiFi but no joy. Have been on phone to EE and Carphone Warehouse for the past hour with no resolution. Daughter has just gone into town now to a branch to see if there is any result that way. Any advice would be gratefully received. I'm one of these people who has an ancient Nokia pay as you go. Never had any problem with previous Samsungs for the kids from Virgin but the Virgin contract was up and daughter fancied an IPhone. Having said I "bought" it, it's on a contract £23.99 a month, I haven't actually purchaesed the handset. |
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#2 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,399
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does it actually have a working SIM in it ?
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#3 |
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Forum Member
Join Date: Sep 2013
Posts: 1,576
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Quote:
does it actually have a working SIM in it ?
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#4 |
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Forum Member
Join Date: Dec 2001
Posts: 2,046
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Quote:
We've put the SIM card in several times and it just keeps saying "no SIM".
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#5 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,399
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Quote:
We've put the SIM card in several times and it just keeps saying "no SIM".
ie have you confirmed that the sim actually works? |
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#6 |
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Forum Member
Join Date: Jun 2006
Posts: 4,062
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Just a thought but you might have to call the network to activate the new SIM? Sounds like you have done that already? Anyhow keep on to their CS for help. Good luck
Don't know about EE but Tesco take up to 24 hours to activate new SIMs. |
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#7 |
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Forum Member
Join Date: Sep 2013
Posts: 1,576
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Hi everyone, thanks for responses. Daughter has been to CW and they've checked over the phone and the SIM and BOTH are faulty. They've given her a new phone which Muggins has to go in and collect tomorrow because it's in my name.
Thanks again, hopefully I won't have the same issues tomorrow! |
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#8 |
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Forum Member
Join Date: Jan 2013
Location: West Midlands
Posts: 2,450
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Unfortunate then mate, me and the wife have had iPhones for the last 4-5 years and never had any issues with them, right from the old ones up to the newest 5S, you just got unlucky there.
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#9 |
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Forum Member
Join Date: Sep 2013
Posts: 1,576
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Quote:
Unfortunate then mate, me and the wife have had iPhones for the last 4-5 years and never had any issues with them, right from the old ones up to the newest 5S, you just got unlucky there.
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