Another reason why i choose Apple..........

Lidtop2013 · 04-07-2014, 20:20

This just amazes me how such a huge company can give such bad customer service/repairs https://www.youtube.com/watch?v=aTGkDAae2y4

Watch that, its only 3-4 mins long and involves a Xperia Z2 which was sent in for repairs, and the outcome. Looks like they just lied through their teeth to buy some time, then one day just decided ''go on then lets have a look at this Z2'', then just slapped in a new part and job was done within 10mins. Very poor show Sony

artnada · 04-07-2014, 20:28

Anyone like to share my popcorn?

jchamier · 04-07-2014, 20:34

That's a poor job by Sony, but its not unique to them. In fact the apple experience is so different to almost every other consumer electronics company, and its good when you only have postal and phone contact, better with a store. Not everyone is happy with apple though, and they certainly are not perfect - but they do have a different angle.

Lidtop2013 · 04-07-2014, 20:35

Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you

jchamier · 04-07-2014, 20:37

Quote:

Originally Posted by Lidtop2013

Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you

Sony are not convincing enough customers, they're business is falling apart:
http://www.forbes.com/sites/maggiemc...pc-businesses/

http://www.engadget.com/2014/05/14/s...cial-problems/

Lidtop2013 · 04-07-2014, 20:38

Quote:

Originally Posted by jchamier

That's a poor job by Sony, but its not unique to them. In fact the apple experience is so different to almost every other consumer electronics company, and its good when you only have postal and phone contact, better with a store. Not everyone is happy with apple though, and they certainly are not perfect - but they do have a different angle.

Nope not everyone would be happy, you cant please everyone, but id be willing to bet ANYONE who had to send away their samsung/sony/HTC for repairs would have wished they could have gone into a store and walked out with a new one

Lidtop2013 · 04-07-2014, 20:50

Quote:

Originally Posted by jchamier

Sony are not convincing enough customers, they're business is falling apart:
http://www.forbes.com/sites/maggiemc...pc-businesses/

http://www.engadget.com/2014/05/14/s...cial-problems/

Interesting read there.

As i said, this wasnt a ''Apple rule, Sony sucks'' thread, i could have worded the thread title abit better i guess lol, but whatever. Just amazed how people spend £300-400 on a phone to be treated like that, im sure it does happen with other manufacturers aswell but the experience is ALOT worse being without a phone for weeks on end and then being sent a shoddy repair, at least if your in the shop you can check it before you leave.

omnidirectional · 04-07-2014, 20:50

Quote:

Originally Posted by Lidtop2013

Nope not everyone would be happy, you cant please everyone, but id be willing to bet ANYONE who had to send away their samsung/sony/HTC for repairs would have wished they could have gone into a store and walked out with a new one

I had to replace a Nexus 5 due to a speaker issue a few months ago. I'd bought it directly from Google online so had no store to take it back to.

It couldn't have been simpler. They sent a new one (next day) together with a prepaid package to return the old one.

(To make sure you're not just trying to get another phone for free, they authorise a payment on your card, but cancel it as soon as the original phone is returned).

Stiggles · 04-07-2014, 21:04

Quote:

Originally Posted by Lidtop2013

Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you

Of course it's a baiting thread. If it wasn't, you wouldn't have mentioned your love of apple and stuck to what the video was about.

Apple aren't saints either I can tell you. While their support in store is not too bad, its not brilliant since you have to make an appointment, something that I knew nothing about on my first visit with a bust iPhone. They refused to see me even knowing i had travelled about 60+ miles to get there. Their phone support is absolutely woeful as well.

Every company's customer service slacks every now and then.

As for Sony, I have an xperia z tablet and it was faulty. Was replaced within a few days. No problem at all.

whoever,hey · 04-07-2014, 21:41

Quote:

Originally Posted by Lidtop2013

Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you

Yeah, no baiting at all. Why did you mention apple?

Lidtop2013 · 04-07-2014, 21:56

Why did i mention them? because i feel that the level of CS from Apple is way ahead of anyone else, simply because you dont have to send the phone off and wait for weeks/months without you brand new shiney phone that you've just bought, even then you could get a refurb etc. Just saying i think all manufacturers should be able to sort you out in a store.

thebennyboy · 04-07-2014, 22:22

The original post made by the OP is more of an opinion than a fact. Both Sony and Apple will have their fair share of negative comments and reviews.

sethpet · 05-07-2014, 00:23

The OP is the most boring Apple love Troll ive ever had the misfortune to find on the web.

Dont feed him/her

poor soul must have one awfully lonely life

swordman · 05-07-2014, 01:19

Why does the OPs threads get any response at all

KieranDS · 05-07-2014, 07:56

Apple has very good customer service in my experience.

Quote:

Originally Posted by Stiggles

Of course it's a baiting thread. If it wasn't, you wouldn't have mentioned your love of apple and stuck to what the video was about.

Apple aren't saints either I can tell you. While their support in store is not too bad, its not brilliant since you have to make an appointment, something that I knew nothing about on my first visit with a bust iPhone. They refused to see me even knowing i had travelled about 60+ miles to get there. Their phone support is absolutely woeful as well.

Just because you wasn't aware of something, that doesn't make the customer service bad.

Appointments aren't always necessary either.

Lidtop2013 · 05-07-2014, 08:59

Quote:

Originally Posted by swordman

Why does the OPs threads get any response at all

Because they read it as it's intended, an opinion of mine. If you don't agree feel free to leave your opinions too.

Just because it's something not all people agree with, suddenly it's called baiting

prking · 05-07-2014, 09:04

Quote:

Originally Posted by KieranDS

Apple has very good customer service in my experience.

Just because you wasn't aware of something, that doesn't make the customer service bad.

Appointments aren't always necessary either.

Astonishing - if it was another company refusing to help one of their customers because they didn't have an appointment I'm sure you would rightly say it was poor customer service.

Say I was to return a faulty TV to Currys (for example) and they told me that weren't going to help because I didn't have an appointment. That would be poor. customer service and its the same with Apple.

calico_pie · 05-07-2014, 09:25

I turned up at my dentist's the other day for a filling.

Worst dentist I had ever visited. Turned out that I needed an appointment. WTF?

Joking aside, I think people are being a bit harsh on the OP. I'd certainly agree that anecdotal bad experiences will exist for any company, but Apple probably are a pretty rare breed insomuch as you can take products back to their stores and have them looked at, get a lot of help for free, and get like for like replacements on the spot if it comes to it. (A few years ago I had a pretty good experience where I had a non unibody MBP swapped there and then for a just released unibody MBP.)

That isn't just some blind praise of Apple that could equally apply to other companies. It is a bona fide differentiating factor in their approach to CS. The fact that some people may still have bad experiences sometimes doesn't change that.

The Currys comparison doesn't quite work because you're just taking it back, whereas at Apple you're making an appointment for them to look into the issue, and if possible try to resolve it, there and then.

prking · 05-07-2014, 10:42

In both cases you are returning a faulty product, is it really considered good customer service to turn away a customer with a fault because they don't have an appointment?

There are good and bad experiences with all companies but saying you chose company x because someone had a bad experience with y is an odd thing to do. What about all the other competitors.

Jamie_Bradley · 05-07-2014, 11:00

Quote:

Originally Posted by prking

Astonishing - if it was another company refusing to help one of their customers because they didn't have an appointment I'm sure you would rightly say it was poor customer service.

Say I was to return a faulty TV to Currys (for example) and they told me that weren't going to help because I didn't have an appointment. That would be poor. customer service and its the same with Apple.

But you can return your faulty iPhone to Currys if you bought it from Currys?

calico_pie · 05-07-2014, 11:10

Quote:

Originally Posted by prking

In both cases you are returning a faulty product, is it really considered good customer service to turn away a customer with a fault because they don't have an appointment?

There are good and bad experiences with all companies but saying you chose company x because someone had a bad experience with y is an odd thing to do. What about all the other competitors.

Its pros and cons I guess.

If you take your faulty product back to Currys, you may not need an appointment, but they won't look at it there and then, and try to resolve the issue or give you a replacement.

If you take your faulty product back to Apple, you may need an appointment, but they will look at it there and them, and you may leave the store with a replacement.

swordman · 05-07-2014, 11:24

Quote:

Originally Posted by Lidtop2013

Because they read it as it's intended, an opinion of mine. If you don't agree feel free to leave your opinions too.

Just because it's something not all people agree with, suddenly it's called baiting

I've got no issue with any thread comparing anything to one another or having a go at any company. What particularly bugs me in this forum is the many people playing the objective card when clearly they are not.

swordman · 05-07-2014, 11:28

Quote:

Originally Posted by prking

In both cases you are returning a faulty product, is it really considered good customer service to turn away a customer with a fault because they don't have an appointment?

Excellent point.

i take a faulty phone back to Currys ,without an appointment, and get a replacement is this even better customer service and worthy of some great praise.

No it is what I would expect, some people on here

Jamie_Bradley · 05-07-2014, 11:31

Quote:

Originally Posted by swordman

Excellent point.

i take a faulty phone back to Currys ,without an appointment, and get a replacement is this even better customer service and worthy of some great praise.

No it is what I would expect, some people on here

You do realise you could take your iPhone back to Currys? Going to an Apple store is just one of many options you have for returning an iPhone, you appear to thinking is the only option.

Although Currys will insist on returning you Apple/Sony/Samsung ect product it either it's "accredited repair center" or to the original manufacturer.

swordman · 05-07-2014, 11:42

Yes i do and if i don't want to wait weeks for an appointment and be without a phone perhaps a better option.

Funny that when you receive a faulty item - people think it is acceptable for the customer to have to wait until the manufacturer is good and ready to see you - before any action can be undertaken with regard to your rights.

04-07-2014, 20:20	#1
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	Another reason why i choose Apple.......... This just amazes me how such a huge company can give such bad customer service/repairs https://www.youtube.com/watch?v=aTGkDAae2y4 Watch that, its only 3-4 mins long and involves a Xperia Z2 which was sent in for repairs, and the outcome. Looks like they just lied through their teeth to buy some time, then one day just decided ''go on then lets have a look at this Z2'', then just slapped in a new part and job was done within 10mins. Very poor show Sony

04-07-2014, 20:28	#2
artnada Forum Member Join Date: Nov 2000 Posts: 9,397	Anyone like to share my popcorn?

04-07-2014, 20:34	#3
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	That's a poor job by Sony, but its not unique to them. In fact the apple experience is so different to almost every other consumer electronics company, and its good when you only have postal and phone contact, better with a store. Not everyone is happy with apple though, and they certainly are not perfect - but they do have a different angle.

04-07-2014, 20:35	#4
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you

04-07-2014, 20:37	#5
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by Lidtop2013 Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you Sony are not convincing enough customers, they're business is falling apart: http://www.forbes.com/sites/maggiemc...pc-businesses/ http://www.engadget.com/2014/05/14/s...cial-problems/

04-07-2014, 20:38	#6
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	Quote: Originally Posted by jchamier That's a poor job by Sony, but its not unique to them. In fact the apple experience is so different to almost every other consumer electronics company, and its good when you only have postal and phone contact, better with a store. Not everyone is happy with apple though, and they certainly are not perfect - but they do have a different angle. Nope not everyone would be happy, you cant please everyone, but id be willing to bet ANYONE who had to send away their samsung/sony/HTC for repairs would have wished they could have gone into a store and walked out with a new one

04-07-2014, 20:50	#7
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	Quote: Originally Posted by jchamier Sony are not convincing enough customers, they're business is falling apart: http://www.forbes.com/sites/maggiemc...pc-businesses/ http://www.engadget.com/2014/05/14/s...cial-problems/ Interesting read there. As i said, this wasnt a ''Apple rule, Sony sucks'' thread, i could have worded the thread title abit better i guess lol, but whatever. Just amazed how people spend £300-400 on a phone to be treated like that, im sure it does happen with other manufacturers aswell but the experience is ALOT worse being without a phone for weeks on end and then being sent a shoddy repair, at least if your in the shop you can check it before you leave.

04-07-2014, 20:50	#8
omnidirectional Forum Member Join Date: Jul 2007 Posts: 10,879	Quote: Originally Posted by Lidtop2013 Nope not everyone would be happy, you cant please everyone, but id be willing to bet ANYONE who had to send away their samsung/sony/HTC for repairs would have wished they could have gone into a store and walked out with a new one I had to replace a Nexus 5 due to a speaker issue a few months ago. I'd bought it directly from Google online so had no store to take it back to. It couldn't have been simpler. They sent a new one (next day) together with a prepaid package to return the old one. (To make sure you're not just trying to get another phone for free, they authorise a payment on your card, but cancel it as soon as the original phone is returned).

04-07-2014, 21:04	#9
Stiggles Forum Member Join Date: Jan 2011 Location: Dundee, Scotland Posts: 9,293	Quote: Originally Posted by Lidtop2013 Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you Of course it's a baiting thread. If it wasn't, you wouldn't have mentioned your love of apple and stuck to what the video was about. Apple aren't saints either I can tell you. While their support in store is not too bad, its not brilliant since you have to make an appointment, something that I knew nothing about on my first visit with a bust iPhone. They refused to see me even knowing i had travelled about 60+ miles to get there. Their phone support is absolutely woeful as well. Every company's customer service slacks every now and then. As for Sony, I have an xperia z tablet and it was faulty. Was replaced within a few days. No problem at all.

04-07-2014, 21:41	#10
whoever,hey Forum Member Join Date: Mar 2006 Posts: 30,072	Quote: Originally Posted by Lidtop2013 Lol this is not a baiting thread or any hatred towards Sony or the Z2, i dont own one either, i just saw the video and cant believe how crap the customer service is from such a big company, you'd expect more really wouldnt you Yeah, no baiting at all. Why did you mention apple?

04-07-2014, 21:56	#11
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	Why did i mention them? because i feel that the level of CS from Apple is way ahead of anyone else, simply because you dont have to send the phone off and wait for weeks/months without you brand new shiney phone that you've just bought, even then you could get a refurb etc. Just saying i think all manufacturers should be able to sort you out in a store.

04-07-2014, 22:22	#12
thebennyboy Forum Member Join Date: Dec 2012 Location: North Wales Posts: 325	The original post made by the OP is more of an opinion than a fact. Both Sony and Apple will have their fair share of negative comments and reviews.

05-07-2014, 00:23	#13
sethpet Forum Member Join Date: Aug 2013 Posts: 494	The OP is the most boring Apple love Troll ive ever had the misfortune to find on the web. Dont feed him/her poor soul must have one awfully lonely life

05-07-2014, 01:19	#14
swordman Forum Member Join Date: Oct 2010 Posts: 6,342	Why does the OPs threads get any response at all

05-07-2014, 07:56	#15
KieranDS Forum Member Join Date: Nov 2010 Location: London Posts: 15,938	Apple has very good customer service in my experience. Quote: Originally Posted by Stiggles Of course it's a baiting thread. If it wasn't, you wouldn't have mentioned your love of apple and stuck to what the video was about. Apple aren't saints either I can tell you. While their support in store is not too bad, its not brilliant since you have to make an appointment, something that I knew nothing about on my first visit with a bust iPhone. They refused to see me even knowing i had travelled about 60+ miles to get there. Their phone support is absolutely woeful as well. Just because you wasn't aware of something, that doesn't make the customer service bad. Appointments aren't always necessary either.

05-07-2014, 08:59	#16
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	Quote: Originally Posted by swordman Why does the OPs threads get any response at all Because they read it as it's intended, an opinion of mine. If you don't agree feel free to leave your opinions too. Just because it's something not all people agree with, suddenly it's called baiting

05-07-2014, 09:04	#17
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by KieranDS Apple has very good customer service in my experience. Just because you wasn't aware of something, that doesn't make the customer service bad. Appointments aren't always necessary either. Astonishing - if it was another company refusing to help one of their customers because they didn't have an appointment I'm sure you would rightly say it was poor customer service. Say I was to return a faulty TV to Currys (for example) and they told me that weren't going to help because I didn't have an appointment. That would be poor. customer service and its the same with Apple.

05-07-2014, 09:25	#18
calico_pie Forum Member Join Date: Oct 2012 Posts: 9,428	I turned up at my dentist's the other day for a filling. Worst dentist I had ever visited. Turned out that I needed an appointment. WTF? Joking aside, I think people are being a bit harsh on the OP. I'd certainly agree that anecdotal bad experiences will exist for any company, but Apple probably are a pretty rare breed insomuch as you can take products back to their stores and have them looked at, get a lot of help for free, and get like for like replacements on the spot if it comes to it. (A few years ago I had a pretty good experience where I had a non unibody MBP swapped there and then for a just released unibody MBP.) That isn't just some blind praise of Apple that could equally apply to other companies. It is a bona fide differentiating factor in their approach to CS. The fact that some people may still have bad experiences sometimes doesn't change that. The Currys comparison doesn't quite work because you're just taking it back, whereas at Apple you're making an appointment for them to look into the issue, and if possible try to resolve it, there and then.

05-07-2014, 10:42	#19
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	In both cases you are returning a faulty product, is it really considered good customer service to turn away a customer with a fault because they don't have an appointment? There are good and bad experiences with all companies but saying you chose company x because someone had a bad experience with y is an odd thing to do. What about all the other competitors.

05-07-2014, 11:00	#20
Jamie_Bradley Inactive Member Join Date: Jun 2013 Posts: 369	Quote: Originally Posted by prking Astonishing - if it was another company refusing to help one of their customers because they didn't have an appointment I'm sure you would rightly say it was poor customer service. Say I was to return a faulty TV to Currys (for example) and they told me that weren't going to help because I didn't have an appointment. That would be poor. customer service and its the same with Apple. But you can return your faulty iPhone to Currys if you bought it from Currys?

05-07-2014, 11:10	#21
calico_pie Forum Member Join Date: Oct 2012 Posts: 9,428	Quote: Originally Posted by prking In both cases you are returning a faulty product, is it really considered good customer service to turn away a customer with a fault because they don't have an appointment? There are good and bad experiences with all companies but saying you chose company x because someone had a bad experience with y is an odd thing to do. What about all the other competitors. Its pros and cons I guess. If you take your faulty product back to Currys, you may not need an appointment, but they won't look at it there and then, and try to resolve the issue or give you a replacement. If you take your faulty product back to Apple, you may need an appointment, but they will look at it there and them, and you may leave the store with a replacement.

DS Forums

Another reason why i choose Apple..........

05-07-2014, 11:24	#22
swordman Forum Member Join Date: Oct 2010 Posts: 6,342	Quote: Originally Posted by Lidtop2013 Because they read it as it's intended, an opinion of mine. If you don't agree feel free to leave your opinions too. Just because it's something not all people agree with, suddenly it's called baiting I've got no issue with any thread comparing anything to one another or having a go at any company. What particularly bugs me in this forum is the many people playing the objective card when clearly they are not.

05-07-2014, 11:28	#23
swordman Forum Member Join Date: Oct 2010 Posts: 6,342	Quote: Originally Posted by prking In both cases you are returning a faulty product, is it really considered good customer service to turn away a customer with a fault because they don't have an appointment? Excellent point. i take a faulty phone back to Currys ,without an appointment, and get a replacement is this even better customer service and worthy of some great praise. No it is what I would expect, some people on here

05-07-2014, 11:31	#24
Jamie_Bradley Inactive Member Join Date: Jun 2013 Posts: 369	Quote: Originally Posted by swordman Excellent point. i take a faulty phone back to Currys ,without an appointment, and get a replacement is this even better customer service and worthy of some great praise. No it is what I would expect, some people on here You do realise you could take your iPhone back to Currys? Going to an Apple store is just one of many options you have for returning an iPhone, you appear to thinking is the only option. Although Currys will insist on returning you Apple/Sony/Samsung ect product it either it's "accredited repair center" or to the original manufacturer.

05-07-2014, 11:42	#25
swordman Forum Member Join Date: Oct 2010 Posts: 6,342	Yes i do and if i don't want to wait weeks for an appointment and be without a phone perhaps a better option. Funny that when you receive a faulty item - people think it is acceptable for the customer to have to wait until the manufacturer is good and ready to see you - before any action can be undertaken with regard to your rights.