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Infinity 2 speed issues resolved,... Kinda


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Old 08-07-2014, 09:52
garbageguy
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Join Date: Jan 2008
Location: Thornton NW UK
Posts: 239

In April I had a line fault and my 68-73mbs dropped to as low as 30-50Mbs and uploads halved from 18 to 9mbs. engineers came out and replaced the master socket, it had gone rusty.....cat had been peeing on it,lol
Since then my speeds have not risen, umpteen phone calls no joy, then a complaint email to BT got faster results still no speed increase after 2 engineer visits, I thought all hope was lost, until the recent BBC Watchdog item on BT BB speeds, a quick email to watchdogcomplaints@bt.com and my unused BT tv package has been removed ( its so bad i went back to sky as its so slow and unresponsive) and my Infinity 2 has been dropped to only £20, I was given a choice to have my contracts removed and I could leave BT for free.
Ricky the guy that called me offered me a new 12 month contract as mine still had 11 months left anyway, so I took it, however he called me back and said it should have been 18 months, his mistake, so he removed the contract all together, wow !!
So im still getting lower speeds, but paying a lot less

Maybe if your having speed issues...use that email
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