As do most people, I have more than one email account. My main one is a yahoo one, which means I very rarely use my btinternet one. When I attempted to log in, the mandatory 3 attempts locked me out. I contacted BT, and was told my account had been compromised, so had been frozen, and I wouldn't be able to access it. Why didn't BT send an email to my alternative account, I asked, to which he replied that they don't do that. Anyway, he was extremely helpful, and allowed me to change the password.
When I logged in, on two occasions my password was changed. BT acknowledged this, by emailing the same account, asking if this was me to do nothing. the second time, they obviously realised it was being hacked, so I would have expected them to email my yahoo account. I wouldn't be with anyone else for my broadband, for the very reason I experienced today, expedient and effective customer service. Despite the automated voice telling us how seriously they take our security, they ought to consider informing us, via another method, if our security is at risk.
When I logged in, on two occasions my password was changed. BT acknowledged this, by emailing the same account, asking if this was me to do nothing. the second time, they obviously realised it was being hacked, so I would have expected them to email my yahoo account. I wouldn't be with anyone else for my broadband, for the very reason I experienced today, expedient and effective customer service. Despite the automated voice telling us how seriously they take our security, they ought to consider informing us, via another method, if our security is at risk.
