|
||||||||
Problems with Vodafone Repair Centre |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Jan 2006
Posts: 633
|
Problems with Vodafone Repair Centre
Hello
So i have a Samsung S3 and its taking to long to charge,So i pop into my vodaofone store they kindly sent me a new battery,but still the same taking to long to charge,I pop back into vodafone so they send it off for repair to Fonecare,Sounds good so far doesn't it,I tracked what was going on through vodafone website,looked at the site for it to say it was sent back to the shop fixed by a software update,Wasn't happy by that knowing its a hardware issue,So i picked up the phone took it home and yes you got its still taking to long to charge,So i wrote down the times i put it on charge and at what percent the battery was at and how long its taking to charge,with all that i go back to vodafone and was told i did a good thing writing down all the info so they sent it off again,I checked the tracking this time it said fault fixed but with no info so i got hold of vodafone 191 they said they will get hold of the repair team to find out was fixed,I had a email from Fonecare saying this: Further to your enquiry reagrding the repair to your Samsung Galaxy S3 the engineers were unable to replicate the fault and so the software was upgraded and the device returned to store for your collection. In the email they left a phone number for the repair center so i talked to them on the phone,I was told they tested the charging port and my charger and it was fine so they updated the software and sent it back because they couldn't replicate the fault. So off i go back to the vodafone store to pick up the phone i told them about the email and phonecall,They looked at the phone and it looked like it was a new phone but it wasn't so they said they will put it on charge and for me to come back in 30 minutes because it will of fully charged by then,I get back to the shop they looked at the phone and it had only charged 2% in the 30minutes. I cant fault the person ive been dealing with in the shop,the staff couldn't belive how they could not of seen the fault,with all the details of the problem ive written down,So now they have sent it off for a third time. I belive the reason why they couldn't replicate the fault is the simple fact they never put it on charge they just tested the charger and tested the charging port with a multi meter. So if it comes back again saying they couldn't replicate the fault whats the next step i can take? Its a contract phone and not even 12months old. Im not saying vodafone are rubbish because they have seen it not charging and cant understand why the repair team are sending it back not fixed. |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Aug 2012
Posts: 16
|
My Galaxy S3 Mini was 7 weeks old when it developed a buzz on the audio. This was only apparent when using the normal speaker (the one you have next to your ear) and wasn't there when using it on the hands free 'speaker' setting. In other words it seemed like a mechanical resonance rather than an electrical fault. I took the phone into my local Vodafone store to be sent away for repair. However, when the store rep opened the back of the phone (to give me my sim and battery while it was away) we discovered a glue like residue inside the phone. I can categorically state that this was not my doing, and indeed some research online suggests it could be due to excess glue from when the motherboard was fitted to the case in manufacture. Anyway, the phone was sent away to Fonecare with expectations that they would reject my claim saying that the fault was due to moisture or water ingress. Predictably they did exactly that, returning it stating the phone was beyond repair and also enclosed a grainy photo of the part inside the phone that was damaged. So with a 'scrap' phone I had nothing to lose by taking it to bits to see for myself the damage. I quickly diagnosed the fault as being a loosely mounted speaker, which was obviously the cause of the 'resonance'. I wedged a bit of folded paper behind it, making it a snug and tight fit when the case was re-assembled. Voila! Perfect sound, free of the annoying resonance! What's more, the grainy image of the inside of my phone, is actually nothing like anything that is inside my phone. Nice try Fonecare, but you will have to try better next time to get this customer to part with a wedge of cash to replace a 'scrap' phone!
|
|
|
|
![]() |
|
All times are GMT. The time now is 13:26.

