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Anyone else having problems with pages not loading quickly or at all


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Old 14-07-2014, 08:11
homer911
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Seems to have started on friday and is still going on now.
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Old 14-07-2014, 08:23
radioanorak
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Can you please give some info.
Like who is your IP & which version of windows. Are you able to connect to the internet?
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Old 14-07-2014, 09:27
homer911
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I'm on bt infinity, i checked their forums and it seems it a wide spread problem.

Internet works but pages are loading very slowly.
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Old 14-07-2014, 09:56
radioanorak
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Have you tried running CCleaner from Piriform ?
See what happens when you use another browser
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Old 14-07-2014, 12:21
Mustabuster
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I have the same problem. I'm also on BT Infinity. My actual download speeds seem ok it seems like it's finding it really hard to make an initial connection to a webpage. Sometimes I need to stop the page load and refresh in order to get it to load properly.

At first I though it was somebody else in the house hogging the bandwidth but it happens even if I'm the only person in the house.

Tested on Safari and Chrome.
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Old 14-07-2014, 12:32
radioanorak
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Then if as it appears to be a BT problem then contact them for a solution
http://alturl.com/cq3wh
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Old 14-07-2014, 13:43
zx50
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Not me. Pages have been loading pretty quickly for me.
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Old 15-07-2014, 07:41
ironleg
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I have the same problem. I'm also on BT Infinity. My actual download speeds seem ok it seems like it's finding it really hard to make an initial connection to a webpage. Sometimes I need to stop the page load and refresh in order to get it to load properly.

At first I though it was somebody else in the house hogging the bandwidth but it happens even if I'm the only person in the house.

Tested on Safari and Chrome.
It's exactly the same for me, it's been noticeable since the early weekend. Maybe it's just southern UK?
I'll email them later.
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Old 15-07-2014, 09:22
-GONZO-
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Yes I've been having this issue recently when using my iPhone over WiFi and also couldn't load up the eShop on WiiU either and tried many resets of the HH5.
This morning I plugged the HH3 back in and so far no issues so at the moment am thinking this issue is with HH5.
I will be contacting BT at some point today.
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Old 15-07-2014, 11:17
Fish_and_Chips
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I'm also having problems down hear in S.E London with smart TV Internet connection & iPhone taking its time to load certain pages.
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Old 15-07-2014, 11:43
stvn758
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Yes, on Infinity as well. Torrents download at full speed but web pages are taking an eternity to load on IE11 and even Chrome now, annoying.
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Old 15-07-2014, 12:12
-GONZO-
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What Home Hub is everyone else using?
I would be interested to know if it's only occurring on a certain home hub or whether that makes no difference.
I'm at work at the mo so cannot check to see how my HH3 is performing since I swapped it over this morning.
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Old 15-07-2014, 12:43
stvn758
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I have the latest Home Hub, it's really interminable having to refresh half loaded pages.
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Old 15-07-2014, 13:04
Mustabuster
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I have the HH5.
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Old 15-07-2014, 13:54
Leeus
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I don't use a HH and use my own Router and still get the same issues!
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Old 15-07-2014, 14:53
HHGTTG
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I don't use a HH and use my own Router and still get the same issues!
Actually I think you may find that things have improved in the last 60 minutes or so.
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Old 15-07-2014, 15:46
zx50
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I have the Home Hub 5.
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Old 15-07-2014, 17:51
-GONZO-
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Unbelievable, just has the pleasure of a phone call from BT India because I filled in the form from the link above.
Tried to explain the situation, what I've done so far and that others naming this thread as having the same issue.
All he kept saying was "Sorry Sir but we don't support iPhone".
I proceeded to say to forget about the iPhone as others using different browsers on different devices are seeing issues loading web pages so it's not a specific iPhone problem, "Sorry Sir but we don't support iPhone"
I then told him if he's not going to listen then there's no point in carrying on with the conversation and hung up.
I then popped out to my car and when I came back there's an answer phone message "Hello sir we got disconnected, I'm trying to help you but we don't support iPhone"

I'm not sure what's worse, talking to a machine that doesn't understand you or talking to an Indian call center that doesn't understand what they're being told.
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Old 16-07-2014, 10:17
garbageguy
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I have the same problem, even have to buffer videos !! shouldnt need to do that on Fibre. Infinity 2 here
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Old 16-07-2014, 10:49
HHGTTG
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I have the same problem, even have to buffer videos !! shouldnt need to do that on Fibre. Infinity 2 here
We on the BT Care Community forums think that the problem has now resolved itself.

See this. https://community.bt.com/t5/ADSL-Cop...318031#M220848
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Old 16-07-2014, 17:44
zx50
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^ Yeah, websites do seem to be coming faster than they were yesterday.
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Old 16-07-2014, 21:13
thenetworkbabe
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We on the BT Care Community forums think that the problem has now resolved itself.

See this. https://community.bt.com/t5/ADSL-Cop...318031#M220848
Not unless my last disconnection after lunch was the final one. Is been struggling connecting to certain addresses including many outside the UK, youtube, and those that have advert pages overseas. Sometimes it freezes, some it takes ages to find, others it doesn't get through at all, others it puts up a your HH is connected but can't talk to anyone box, at others it just disconnects and reconnects. A guess might be that what went down for the big outage has been patched or only partially rep;laced and the system can't deal with being asked to do too much at once. Neighbour has same issues, but as its working OK some of the time, works better after reconnecting ,and the error log is claiming inability to get through to an external ip it looks very much .ike a BT problem.

No point phoning BT India - as they will just have you unscrewing the faceplate and clearing the innocent cookies. And usually won't know anything about any systemic problems.
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Old 16-07-2014, 21:19
thenetworkbabe
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It's exactly the same for me, it's been noticeable since the early weekend. Maybe it's just southern UK?
I'll email them later.
Its certainly been working badly in this bit of East Kent......and fishandchips posted above that there were problems in SE London - which suggests it might be
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Old 17-07-2014, 05:12
thenetworkbabe
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and twitter has stopped working again - which is where this started 20 days ago
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Old 17-07-2014, 09:19
zx50
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I don't know what you mean by working but I can access Twitter's homepage perfectly okay.
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