Originally Posted by Matt35:
“When I got my TV from curry's I got a warranty which is 9.50 a month. I'm just wondering if its worth it since I get 12 month anyway. Have read a lot of bad reviews of know how who I think is where it comes from. Is there anyone out there who has had positive experience with them?”
Yes.
I've had a positive experience from KnowHow (although at first it didn't seem like it)
I bought a new oven for the house I moved into in 2008. I fancied a really posh one at £900. They only had the one on display and after careful checking that it wasn't damaged and had all the accessories bought it for £750. I was persuaded to buy the extended (and ongoing) warranty for £6 per month so knew i would be paying £360 over 5 years BUT realised that repairs could be a lot more than that.
2 weeks before I believed the warranty would run out (August last year) the grill failed. I called KnowHow who sent an engineer to repair the grill (unfortunately he brought the wrong part) and showed me the halogen type thing that was fitted rather than just a folded element. He said he would return. To cut a long story short the computer at KnowHow had the wrong part identified on the computer so it took a further two visits to fix the grill.
However, under their three strikes policy if it isn't repaired you get a new oven I was offered the direct replacement, latest, model.
Perhaps I should have taken them up on it, but I felt a little guilty at claiming a new oven when I'd bought the original one so cheaply AND I had the engineer, with the correct part, ready to fix it.
So I told him just to fix it.. It is such a complex oven, that even their senior engineer took three hours to fit the new part (the entire hob had to come out) I even looked at the part on line. The grill element alone is £169.20.
If I'd just had it repaired the call out fee and labour would have been not far off what I'd paid for the warranty. I then found out it was an ongoing thing. So I kept it going.
Last week, the fan in the main oven stopped working. I called KnowHow, they looked my records up on the system and without asking have said they would supply a new oven given the history I've had to date. So a brand new £900 oven is being installed on Saturday.
I feel I've had my moneys worth, and on a big ticket item wouldn't hesitate.