[ACL777]

I joined this company over two months ago after awful reception with Vodafone in the center of Norwich where I live.I was initially happy with the improvement however within the last two weeks my perfect signal has disappeared and I am now experiencing the same drops and general pathetic reception I had with Vodafone. Can anyone explain this in general. It's almost as if they gave me two great months of a perfect signal and have now reduced it. Any ideas?

[Thine Wonk]

They are consolidating the 2 networks, but have you checked the coverage map and status page for any issues or called O2 to see if there's a fault or if they turned off a mast. It's better to ask them than the forum, who don't have access to their systems and information.

[ACL777]

Fair point. I will call into the shop tomorrow however it seems these companies are great at selling products but often disinterested in trouble shooting when they fail to provide an acceptable service.

[ACL777]

I just hope consolidation doesn't mean switching off the O2 mast in Norwich and using the VF one which gives an inadequate service.

[jabbamk1]

Quote:

Originally Posted by ACL777

I just hope consolidation doesn't mean switching off the O2 mast in Norwich and using the VF one which gives an inadequate service.

I remember late last year O2 switched off a mast here (In favour of a Voda one) and loads of people in the community complained and eventually had their contracts cancelled because O2 signal was so poor after that.

I've seen this with the EE consolidation as well where an Orange mast has been decommissioned and it's caused no signal in an area that previously had strong signal.

It's just luck of the draw tbh...

[alan1302]

Quote:

Originally Posted by jabbamk1

I remember late last year O2 switched off a mast here (In favour of a Voda one) and loads of people in the community complained and eventually had their contracts cancelled because O2 signal was so poor after that.

I've seen this with the EE consolidation as well where an Orange mast has been decommissioned and it's caused no signal in an area that previously had strong signal.

It's just luck of the draw tbh...

I'll have to see how this pans out near me as they have been doing a lot of work recently on the o2 mast where I work but also at home so maybe that's what they are up to. I hope not as my wife switched from Vodafone to o2 to get away from Vodafone as they were so bad where we lived. Although Vodafone thought everything was fine!

[victorslot]

The mobile phone industry is in a constant state of flux. New technology is being introduced almost daily and any promises made one day can easily change the next due to this. The variables are almost infinestimal and can be due to the mobile phone itself, the network or even atmospheric conditions to mention but a few. Any mobile phone company will offer promises just to sell you their product. Unless you can test the product under the conditions you expect to use it in then its pot luck. The best method I have found is to buy a phone you like without contract and then choose a PAYG deal or monthly contract that fits your needs, this means if you don't get the service you want you can try another within a month, at least the phone you have is a constant so you can judge the various providers as you go.

[dragonrapide]

What really annoys me is that in Brighton we had a similar experience and when I phoned 02 they said there was a strong signal there and nothing was wrong. It turned out that there were problems with a few of their masts in the central Brighton area. Why couldn't they just come clean and say there was a problem instead of avoiding the truth.

[Thine Wonk]

I think we should wait to see what O2 say, it could just be upgrade work which you'll get on all networks. No point guessing on here, give O2 a chance to see if they are doing maintenance or have a fault.

OP let us know what O2 say, or what the postcode check on the website says.

[RAN Man]

When they tell you they are not aware of any issues then they are being honest. Network Faults/issues tend to manifest themselves as 2 distinct categories.

1. Equipment faults where there is a big red flashing light, these tend to be known about fairly quickly, and the customer services team also know about these in near real time.

2. Non equipment faults, this can be anything from a misconfiguration where everything looks normal but the service is not performing optimally, to faults where there isn't a big red flashing light, e.g. Trees growing in front of an antenna which degrades the signal that the end user sees, and might eventually cause a coverage hole, which eventually gets reported by the customers it impacts. For these non equipment faults, they will often get picked up by performance monitoring, eventually, but they would not be known about by the operator for some time, or until enough complaints start to highlight a pattern in an area

Bottom line, if you think there's an issue, keep complaining, as eventually these tot up and someone should then look into it in some more detail.

[Zee_Bukhari]

I did this with Three, eventually after 2-3 years, a long time they promised a new mast would go live in the area, have been told it may go live within the next 2 weeks now after a long and bitter fight with them.

[The Lord Lucan]

Noticed that there has been a few areas here in Edinburgh where O2 3G coverage has dropped significantly, luckily 2G & 4G is still fairly strong. Definitely well into their consolidation i'd say.