Orange Signal Box and Virgin

jamesglast · 24-07-2014, 15:12

Hi does anyone have an Orange signal box and use a virgin phone?

My signal box wont let me make a call through it with my virgin phone, it worked no problem until today, Orange phones in my home work fine except mine!

anyone else have the same problem? or know a way to get it sorted?

When i took out the deal with virgin i was told it would work. been with virgin for just 3 days, already had to ring CS everyday about various issues.
Not off to a very good start!

paulker · 24-07-2014, 15:42

Quote:

Originally Posted by jamesglast

Hi does anyone have an Orange signal box and use a virgin phone?

My signal box wont let me make a call through it with my virgin phone, it worked no problem until today, Orange phones in my home work fine except mine!

anyone else have the same problem? or know a way to get it sorted?

When i took out the deal with virgin i was told it would work. been with virgin for just 3 days, already had to ring CS everyday about various issues.
Not off to a very good start!

Im sure I read on this forum a while back that Virgin phones would soon be excluded from the signal box. Im sure someone will be along shortly to confirm or deny.

reclusive46 · 25-07-2014, 00:38

Virgin have now probably finished moving onto their own systems now. The signal box will now no longer work.

jamesglast · 25-07-2014, 16:50

Quote:

Originally Posted by reclusive46

Virgin have now probably finished moving onto their own systems now. The signal box will now no longer work.

It started back working last night, thankfully

I'll stick with them till they switch to their new system, then hop no another network

DevonBloke · 25-07-2014, 17:06

Probably the signal box system at EEs end. Mine does that from time to time (EE iPhone).
Sometimes sticking a pin in the reset hole and waiting for it to reboot does the trick as well... sometimes..
You want to go to EE as they will have WiFi calling soon then you won't need the signal box. You will need a compatible handset though.
I will still be keeping the signal box as well though as the full signal ensures your battery doesn't die in 5 hours!
You will then have the best of both worlds and you will be able to do voice wherever there is WiFi. Neat!

24-07-2014, 15:12	#1
jamesglast Forum Member Join Date: Mar 2014 Posts: 9	Orange Signal Box and Virgin Hi does anyone have an Orange signal box and use a virgin phone? My signal box wont let me make a call through it with my virgin phone, it worked no problem until today, Orange phones in my home work fine except mine! anyone else have the same problem? or know a way to get it sorted? When i took out the deal with virgin i was told it would work. been with virgin for just 3 days, already had to ring CS everyday about various issues. Not off to a very good start!

24-07-2014, 15:42	#2
paulker Forum Member Join Date: Nov 2008 Posts: 901	Quote: Originally Posted by jamesglast Hi does anyone have an Orange signal box and use a virgin phone? My signal box wont let me make a call through it with my virgin phone, it worked no problem until today, Orange phones in my home work fine except mine! anyone else have the same problem? or know a way to get it sorted? When i took out the deal with virgin i was told it would work. been with virgin for just 3 days, already had to ring CS everyday about various issues. Not off to a very good start! Im sure I read on this forum a while back that Virgin phones would soon be excluded from the signal box. Im sure someone will be along shortly to confirm or deny.

25-07-2014, 00:38	#3
reclusive46 Forum Member Join Date: Nov 2011 Location: Norwich Posts: 570	Virgin have now probably finished moving onto their own systems now. The signal box will now no longer work.

25-07-2014, 16:50	#4
jamesglast Forum Member Join Date: Mar 2014 Posts: 9	Quote: Originally Posted by reclusive46 Virgin have now probably finished moving onto their own systems now. The signal box will now no longer work. It started back working last night, thankfully I'll stick with them till they switch to their new system, then hop no another network

25-07-2014, 17:06	#5
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Probably the signal box system at EEs end. Mine does that from time to time (EE iPhone). Sometimes sticking a pin in the reset hole and waiting for it to reboot does the trick as well... sometimes.. You want to go to EE as they will have WiFi calling soon then you won't need the signal box. You will need a compatible handset though. I will still be keeping the signal box as well though as the full signal ensures your battery doesn't die in 5 hours! You will then have the best of both worlds and you will be able to do voice wherever there is WiFi. Neat!

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Orange Signal Box and Virgin