[nedchester]

Had a Samsung Galaxy S4 since mid June and it has had an intermittent issue whereby it stops connecting to the mobile network. The connection seems to freeze and although the connection may show as connected it isn't. Texts fail, calls fail and data doesn't work. I am missing texts and calls. The only way to get the phone to work again is to reboot the phone. However, sometimes it takes a few reboots before the connection will remain stable. It seems worse when I am on the move. It might have difficulty moving between 4G/3G/2G.

The wifi connection is fine.

Having done some research it seems to mirror this situation in the US:

http://community.koodomobile.com/koo...ectivity_issue

EE have provided a new SIM card for free but the situation continues.

I am minded to think the issue is with the software rather than the phone? So are any other customers having the same problem and is there a solution or do I have to wait until Samsung updates the software?

[zantarous]

I had a similar issue on T Mobile with a S4, although I don't think this is the same problem you have. Whenever I went into a area of no service, usually on the underground, my phone failed to reconnect most times to the mobile network. I would have signal bars but no 2G/3G.

I changed a setting on the device for it to ignore 4G and only look for a 2G/3G signal and that fixed the issue. I have Note 3 now on EE and not had a issue, it always reconnects to 4G.