When i had a problem with Sky i contacted the executive support team by e-mailing jeremy.darroch@bskyb,com and the matter was resolved swiftly.

I was wondering if anyone knew of an equivalent phone number or e-mail address for BT.

Thankyou for any help.

http://www.ceoemail.com/s.php?id=9591

08457 90 90 90 Samaritans, you`ll need them after any discussion with BT,

https://community.bt.com/

It can be the case if you get India enough said, BT's uk call centres are not that bad.

Email the complaints dept, that gets a swift response its on the "contact us" section