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Withholding Number |
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#1 |
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Forum Member
Join Date: Apr 2009
Posts: 34
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Withholding Number
I have a TalkTalk LLU line, and is set up to withhold the number.
When using 18185 services, the number is released on a random basis. Tried different codes to withhold, but they appear to conflict with the 18185 system. Any way of a permanent withhold using 18185? Thanks. |
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#2 |
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Forum Member
Join Date: Jan 2002
Posts: 5,187
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Quote:
I have a TalkTalk LLU line, and is set up to withhold the number.
When using 18185 services, the number is released on a random basis. Tried different codes to withhold, but they appear to conflict with the 18185 system. Any way of a permanent withhold using 18185? Thanks. It sounds as if the request flag isn't getting correctly passed between the phone companies you're using. Other than asking them to check there's probably not much you can do. |
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#3 |
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Forum Member
Join Date: Apr 2009
Posts: 34
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Thanks. I have sent a query to 18185, but not holding my breath!
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#4 |
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Forum Member
Join Date: Sep 2005
Posts: 2,436
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I assume you have a BT line but that you pay TalkTalk for line rental and place some calls via 18185?
If you haven't already done so, you should ask TalkTalk to withhold your CLI on all calls. 18185 should then respect your decision. However, 18185 use a number of carriers to route calls, and the one you are allocated can vary depending on the destination, time of day etc. You can sometimes find that a call to an inland destination will be shown as 'International' when it's cheaper to route it out of the country and back in again; it's effectively pot luck who you get. It may be that one of these carriers is not respecting your decision or has not been instructed by 18185 to withhold your CLI. You could always use 141 as belt and braces. Remember that the 141 code must always be dialled before 18185. Apologies if you've done all this already. Unfortunately if you still have problems it's likely to be an uphill job, especially as the issue may not be readily demonstrable on demand. With indirect providers, the first battle is often just finding someone who speaks English properly let alone understands the nature of the problem. There's always Ofcom as a last resort, but we all know just how fantastic Ofcom is with focusing on the interests of consumers...
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