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Is 'My EE' broken? |
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#1 |
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Forum Member
Join Date: Nov 2002
Location: Nottingham
Posts: 3,975
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Is 'My EE' broken?
Question: Is EE’s ‘My EE’ services broken, or is it just me?
I got an EE PAYG SIM yesterday with £20 credit, but on registering it on their website, as well as showing an error ‘Sorry, an unexpected error has occurred. Please try again’, it shows no credit. And if I go to top up, it shows another error ‘We can't find a mobile number for this account. Please associate one with it’, despite the previous page clearly showing it knows what the number is. Also, I would have thought the mobile data network settings (on iPhone) would change to EE’s, but it doesn’t. It still has the old Giffgaff settings. Resetting the settings doesn’t change it. Do I have to change them manually? If so, what are they? Nowhere on EE’s help pages say. I must say, as a potential new customer, they’re really not making a very good first impression here. |
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#2 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,367
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First of all, yes it's broken.
Second - just change the APN to; everywhere That'll sort it |
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#3 |
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Forum Member
Join Date: Jul 2010
Location: South Wales
Posts: 312
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To use giffgaff you may have installed a profile which will override any automatic settings. Settings, General, Profiles and remove it if so.
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#4 |
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Forum Member
Join Date: Nov 2002
Location: Nottingham
Posts: 3,975
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Quote:
To use giffgaff you may have installed a profile which will override any automatic settings. Settings, General, Profiles and remove it if so.
Credit still not showed up and My EE still broken, but one step at a time. |
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#5 |
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Forum Member
Join Date: Nov 2010
Location: London
Posts: 15,937
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Was it ever really working?
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#6 |
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Forum Member
Join Date: Jul 2012
Location: Charlton, S.E London
Posts: 133
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It did go down on Tuesday/Wednesday for 24 hours. They've brought out a new version to accommodate their new 4g tariffs which is supposed to be more stable. Thus you may have to download the update of the app.
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#7 |
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Forum Member
Join Date: Jun 2008
Posts: 16,705
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My EE is always broken.
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#8 |
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Forum Member
Join Date: Jul 2013
Location: Middle England
Posts: 991
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Since the app update requiring an email address instead of a user name, I can't log into the MY EE app. Neither can I log into the website to verify my email address.
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#9 |
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Forum Member
Join Date: Nov 2002
Location: Nottingham
Posts: 3,975
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Just been to the EE store. They had no explanation why my credit hadn't materialised and they did not know that their website and app was broken. And didn't really seem to care either way when I showed them the error messages.
Anyway, rectified it by cancelling the original topup and then topping up via 150. At least now everything I want to do I can do from there for the time being... touch wood. Still, doesn't exactly inspire much confidence. |
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#10 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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Yep definately broken, my account is supposed to have 5 addons including 25% off plan charge every month, but its been showing 0 addons since they did this "maintenance" and if on the 13th i find out my 25% plan charge has gone, they'll have a problem on their hands! Won't be the first time i've had to ring them because it mysteriously "disappeared"
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#11 |
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Forum Member
Join Date: Jul 2013
Location: Middle England
Posts: 991
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Looking at posts on the EE Forum, many people are having problems logging in to their accounts. I can get as far as the landing page where an error message appears and I can get no further.
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#12 |
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Forum Member
Join Date: Nov 2002
Location: Nottingham
Posts: 3,975
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http://community.ee.co.uk/t5/Announc...ce/td-p/190771
That's a lot of pissed off customers! For a communication company, seems they're not particularly good at communicating. |
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#13 |
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Forum Member
Join Date: Jul 2007
Posts: 6,288
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Quote:
My EE is always broken.
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#14 |
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Forum Member
Join Date: Oct 2009
Posts: 3,140
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im using firefox and when i try to log in to my account it says 'You currently can't access My Account because of an issue with your browser's Local Storage'
what does this mean and how can i fix it? |
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#15 |
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Forum Member
Join Date: Nov 2002
Location: Nottingham
Posts: 3,975
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I get...
'Sorry, we don't recognise these subscription details. Please check and try again' Utter garbage! |
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#16 |
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Forum Member
Join Date: Jun 2008
Posts: 16,705
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EE isn't a reliable network. The app and website rarely work, the network itself can be unreliable. Feels like paying a premium price for a second rate service at the moment but I'm locked in a contract until December 2015.
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#17 |
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Inactive Member
Join Date: Oct 2002
Location: Glasgow
Posts: 10,276
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EE has a great network but the My EE app is not reliable. It's something they need to work on. Maybe they need some feedback to address this issue.
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#18 |
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Forum Member
Join Date: Jul 2013
Location: Middle England
Posts: 991
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Hard to believe but the EE login page is still displaying 'Landing Error'.
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#19 |
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Forum Member
Join Date: Dec 2007
Location: Herefordshire
Posts: 22,797
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Quote:
EE has a great network but the My EE app is not reliable. It's something they need to work on. Maybe they need some feedback to address this issue.
Orange was crap when I used them years ago and it seems they are no better now. |
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#20 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
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This is great; My allowance expires in -1 hour! Well done EE, that makes perfect sense.
https://www.dropbox.com/s/aby96hgmwt...11.56.jpg?dl=0 Now if I try and use that up, what's the betting it will actually come out of my new 15GB allowance when it sorts itself out? |
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#21 |
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Forum Member
Join Date: Sep 2008
Location: Bracknell
Posts: 4,894
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When I log into my account it shows an old handset that I had 2 years ago. When I try to change it I get an error message "sorry adult content is blocked"
Their customer service is a joke "sorry it's a problem we know about and don't know when it will be fixed try again later" It's been like that for 3 weeks. Effing useless |
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#22 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
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Content lock is blocking all sorts of things of late. Another annoyance to add to the list.
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#23 |
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Forum Member
Join Date: Nov 2002
Location: Nottingham
Posts: 3,975
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Yes, I noticed it was blocking some sites you wouldn't expect it to. But it's okay cos if I go to My EE and login to my account, I can remove the block! Great! Except, not...
'Sorry, we couldn't find that page.' <sigh> Effin useless! |
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#24 |
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Forum Member
Join Date: Sep 2008
Location: Bracknell
Posts: 4,894
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Quote:
Yes, I noticed it was blocking some sites you wouldn't expect it to. But it's okay cos if I go to My EE and login to my account, I can remove the block! Great! Except, not...
'Sorry, we couldn't find that page.' <sigh> Effin useless! |
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#25 |
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Forum Member
Join Date: Oct 2002
Location: Leicestershire
Posts: 507
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I have big problems with EE my account it worked fine for over 12 months then EE changed it saying that you had to sign up again and now login using email address.
So I did all that and it created an account problem is now whenever i try to login i get an error saying end user already exists, So i am unable to check on my usage has anybody got any ideas on how to resolve this issue ? |
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